Shaun has gone above and beyond to make sure my multi-family project has gone smoothly, on budget…read moreand in a timely manner

The one star is only because you have to rate by them in order to post…read more We recently purchased flooring from this store. The sales person asked us "are you going to use our installer". We said yes. We asked about product an labour warranty. We could read the flooring warranty and she told us that there is a 2 year labour warranty. Leading us to believe the installer was theirs. We were only told that Jake, their installer, would be calling us. She contacted him, he contacted us. The installer came, introduced himself as Jake, no company name or business card to differentiate himself. Just a price. I was still under the impression that he worked for Kelowna Carpet Superstore. After he measured, we questioned his measurements twice and asked if he was installing under the dishwasher twice. He assured us twice that he measured right and confirmed twice that he was installing under the dishwasher. Not only did their installer Jake in fact measure incorrectly, he damaged our brand new cabinets by cutting the flooring on them. He put 5 seams in our kitchen where there was one before. His cuts are not straight, and one seam, which we discovered later, is a "banana" cut. He used translucent caulking instead of clear to hide the damage to the cabinets and crooked cuts. He displayed no control of his caulking gun. He got caulking a half inch and more in spots up the sides of our cabinets and kick plates, 3" up the wall in one spot and about 18" up the cabinets in another spot. Meanwhile, he left caulking voids along the floor for water and debris to get in, and in the bathrooms, he used caulking to fill gaps along the tub and shower due to his crooked cuts, leaving the flooring exposed to water damage, mold and mildew. When we first contacted the store owner Shaun, we were only aware of the damage to the cabinets and seams. Do to this shock, we did not notice the caulking mess, the caulking voids, gaps and other deficiencies until later. When I initially phoned Shaun about the cabinet damage, excessive seams and mis-match flooring, his response was "It is what it is". When they came out to look at the work, the installer offered nothing but excuses. The cuts to the cabinets were no big deal to him, but the excuses were plenty. One seam was there because the wall was out. This is a 2" seam and he had 3 feet of extra material to work with. No need for a seam. Another seam was at 8 and 1/2 feet. He had 10 feet of material, so 1 and 1/2 feet of extra material. He installed flooring to the dishwasher, not under as we asked twice and he confirmed twice, therefore there is a seam at the dishwasher door because he measured wrong. He basically pieced the kitchen area together. He ruined our renovation. He also damaged the wall in our bathroom and accused me of doing it. During this visit to our home, the store owner, Shaun, insulted our home, calling our kitchen a "bad layout", so blaming our kitchen design for the bad installation. He wanted to charge us $400 (which if measured right, would have only been $80) for new material because his installer measured wrong and mis-cut the flooring in the kitchen, he wanted us to pay for the plumber to come back and re-install the dishwasher, and his installer would do the work in about two weeks. So at $400, instead of $80 for material, plus $80 for the plumber, this was Shaun's version of customer service and making it right to include the labour. Another $480 plus taxes. Would have been about $150 plus taxes to do it right the first time. You do the math. These guys were not very cordial in our home at all. In the meantime, we got a damage quote from the cabinet installers, phoned Shaun to tell him how much, he contacted his installer, and Shaun got back to us, not the installer. Again, he contacted their installer. Since our first call to report damage and deficiencies, the other deficiencies surfaced, and the whole floor needs to be replaced. We went to the store and advised Shaun of these new found deficiencies and wanted resolution. He was not interested in listening, instead deferring to his installer. He again contacted the installer while we were at the store. The installer came out again, he went through the motions, but did not listen to our concerns and offered nothing outside Shaun's initial response. In the end, Shaun has absolved himself, offering no customer service now, only deferring to and agreeing with the installer. **We only found out when we paid the installer that he was a different company, Performance Floors. See that review as well. Bottom line, do not buy flooring from Kelowna Carpet Superstore. Patrick A.

We chose Jordan because of past great experiences . Our last…read moreexperience was much different. Difficulty with the contract- they wanted credit checkes even though we paying CASH. Seriously just road blocks. The job was delayed and interfered with our travel plans. They finally came and the chief installer said he had a physio appointment and couldn't do the job. Due to an injury. Shouldn't Jordan send a replacement? We are all sleeping on couches now as we have completely uprooted our home for this. We demand someone come to do the work and they send a single old guy . He laughs when he sees the scope of work and says he can't do it. Finally after threats of litigation the send a crew who bang it all down in a day. HOWEVER...every stair has a gauge in the paint. 2 gauges where the drywall need to be repaired. Multiple other scratches- and one cracked wooden blind. In the contract it says on fine print that Jordan not responsible for any damages. I will never use this company again. I will not recommend this company to anyone. I will tell everyone possible about this TERRIBLE experience. Maria

Complaint Detail / Problem Complaint Type: Repair Issues…read moreProblem: On Jan 19, 2019 this year, we purchased a displayed dining table set (a table with 4 chairs) from Jordans interiors ltd. (store #717) located at #117 1788 Baron Road, Kelowna, BC. At the store where the dining set was displayed, had a runner across the table and a vase with flowers in the center. The delivery was made on Jan 25th between 12-3pm. When it arrived my husband noticed there were marks/scratches on the table top and the delivery man also marked it on the receipt confirmed that scratches/marks as the product arrived and not caused by the buyers. We notified the store, there staff Jeanette acknowledged the problem and agreed to send their repair man (named George) over to fix it for us at the cost of Jordan. George came about a month after the purchase due the both ours and his schedules. He looked at the marks/scratches and said he will return with tools to repair. We waited patiently but each time we follow up, it seems he can never schedule us in. We later on found out his wife was sick so we can appreciate his situation. However, we are well into May and 4 months had past. We received a call last Friday May 10, from Jordan's representative Jeanette, informing us that there company WILL NOT HONOR THERE PROMISED in covering the repair costs. This instruction is given by the Director. Our issues are: 1. if we knew about the scratch before the purchase then we may choose other alternative furniture in our selective list. 2. Jordan acknowledged the defect and agree to look after the repair costs 3. Four months after the purchased, the director reject the repair costs which was promised so long ago. (if it was against there company policy why not state it at the beginning of the purchase? All we wish is to have the table repaired as soon as possible as promised by Jordan's interior. Now, we are stuck with over $3300+ of the damaged goods which Jordan managed to disguise the flaws and sold it to us. Hope no other consumers in the future will have to go through the same experience like us. Buyers Beware and CHECK ALL YOUR GOODS well and thorough from Jordan.

bought a sofa for our family room mid-April it was delivered to our Kelowna home. Eight months…read morelater after not too happy with our purchase, we went into the store and spoke to the manager to express that the sofa cushions had lost any firmness and were needing to be replaced. we can literally feel the springs bellow the foam cushions. The sofa gets used on average two hours a day and its just the two of using it and we're not heavy individuals. The store manager said that we had to contact customer service .We sent an email and received a response two days later saying that it's a wear and tear issue and they couldn't do anything for us. it's not even a year old yet. Are you kidding me? Store staff in Kelowna is nice enough but I'd steer clear of ever purchasing again from them. Premium price for unsatisfactory quality.

Love UB. Everyone in the Kelowna store is uber helpful and…read morefriendly. PS - my first couch purchase was in 2004 and I still own it and it has stood the test of time unbelievably well. Their chachkas are much better quality than the product at home sense. Love love love and yes will shop there again and again and again

We hired Paul to clean our carpeted apartment following a move out. He did a great job making old,…read morestained carpeting in our rental look very clean and presentable. I wish the management company we were dealing with had used Anoble Green's services before we had the unit. Paul was personable, fair, and efficient, and the results were great. D. & S. Cozma, Penticton

I requested clean carpet service for 4 rooms and the service was excellent. Everything was clean…read morewith organic material and after a day my carpet look brand new. Highly recommended. Thanks

The best! This store is SO CUTE! it has beautiful hand crafted artisan items from all over the…read moreworld! I bought some beautiful spoon rests that were hand painted in Turkey. There are gorgeous rugs and of course TEA! Lots of tea! The individuals who work here are so knowledgeable about the tea and can steer you toward some amazing and unusual blends and flavors. I got some tea called spice market and it was amazing. It tasted like it was sweetened but it's not! I love the beautiful items in here and the selection of teas. I'll be back again and again!

The people working were very kind and informative!! Their coconut matcha tea was to die for!! 10/10…read morerecommend stopping here.

We've used this service several times. Super reliable and the owner is very professional and…read morepunctual. We have a big dog that roughs up our furniture but the cleaning they did made it look new. So great, will use again in the future for sure. Thank you!

Just had my carpets and sofa cleaned this morning. He was punctual and did an amazing job. I will…read moredefinitely be using this company again and referring them to my family and friends.

Beautiful,beautiful, beautiful! I love this place for furniture, home decor,art,candles, fabrics…read morefor furniture choices, etc. They even have Christmas decorations. How about a neat leather purse? Throws, covers, dishes.....

From the owner: Located in the Okanagan Valley, The Room Collection is Vernon's most inspiring, stylishly stocked…read morehome decor and furniture store. From unique wall art to custom upholstered furniture, from locally made gifts to bed linen, lighting and candles, you'll find a fabulous range of beautiful things.