We chose Ferguson for our full-home remodel, purchasing all of our appliances, lighting, door and…read morecabinet hardware, and more through them. For our kitchen, we selected the GE Café line. Unfortunately, our experience with the refrigerator has been nothing short of a nightmare. In the three years we've owned it, the refrigerator has completely gone out three times. In over 40 years of homeownership, I've never had a refrigerator go out--let alone need servicing--until this one. It's clear this particular unit is a lemon, yet Ferguson has not stood behind the product they sold us. To make matters worse, there are no GE service technicians in Lubbock, TX. Service must be scheduled through Houston, and the earliest appointments are typically two weeks out. Today, after clearing my entire schedule to accommodate their 8 AM-5 PM service window, the appointment was canceled at the last minute. The first time the refrigerator failed, we were without it for eight weeks due to similar delays and lack of support. We've tried to speak with someone directly, but it's nearly impossible. Ferguson's response has been that their "hands are tied" because this is a GE issue. But their hands--and certainly not their pockets--weren't tied when we spent a significant amount of money with them. We're incredibly disappointed in both the product and the lack of accountability. This is not the level of service we expected from a company like Ferguson.

Stunning showroom ... staff was really helpful! Fantastic selection, knowledgeable sales people !…read moreTruly Great experience:)

Jason was excellent. I purchased a washer/dryer combo and had some concerns, he fixed the situation…read moreimmediately without question. It is so nice to call and have an actual person answer. I will absolutely continue to purchase my appliances here.

I have always used radio for all my appliances and TVs. Jeff Love is my go-to guy there and he is…read moreamazing. You want a Samsung or Klipsch speaker or Maytag Appliances. He can do it!

I have been in this certain Home Depot and have noticed a decline in their customer service,…read morestressed out employees, and poor management... specifically the store manager Albert. I'm not sure who the district manger is but I would certainly have some words for him. I usually come in there for materials in the evenings for my construction company to do some shopping for the next day. You can see the employees are extremely stressed out due to lack of help, other customers are are frustrated as well. There are pallets in the isles about an hour before the store is closed and you can hear loud rap music coming from the receiving area. I would be embarrassed to work there if I were an employee. They work with a Skelton crew in the evenings and there is still plenty of customers in the store and I always see several walk out due to lack of service. I advise anyone going in there to be aware.

I ordered a refrigerator that was supposed to be delivered on Saturday. Got a call on Friday…read moreafternoon from some unknown person who said.the delivery would not be made until Tuesday! Don't deal we with Home Depot unless you like dealing with LIAR'S.

We have used Smallwoods services on our vacuum cleaners for 3 generations and never had any major…read moreproblems. The only time something wasn't repaired was when I forgot to tell them about the problem area. I think the problems we all have are sometimes based on communications for both sides. I, many times, assume the other person knows exactly what I need but I go too fast. It seems the older I get, the more this happens. We will continue to use Smallwoods for our vacuum cleaner service repairs.

These people will scam you. Prices change in a moments notice, seemingly at them whim of the person…read moreon the other side of the counter. I don't know what this business is trying to get away with, but it certainly isn't fair customer service. Do yourself a favor and find somewhere else to spend your hard earned money.