I was so relieved when I found Apria after my last experience with Prism Health (nightmare) I was dreading the process I had gone thru in the past getting new equipment. Apria made me realize there are still companies with excellent customer service left in this world. A huge thank you to both Kassie and Ryan for your abilities to quickly and smoothly get me the equipment I need delivered. 5 read more

Ordered a new CPAP face mask; they sent me a pillow. I stated the problem; the customer service person spoke little English; my Espanol not so good.........great idea Apria. read more

I've had nothing but issues with this company. They just send you equipment without checking how your doing or what you actually need. Several calls to them have gone unanswered. Thier hours are not conducive to working people so if you need help with your equipment or a fitting, you are out of luck and your machine continues to be unusable. Nothing but frustration from the start. read more

I would select zero stars if possible. Run don't walk away from this company. Sneaky billing methods. Apria submitted two additional bills to insurance after my initial billing for medical supplies. While on a 3 person call with my insurance rep and Apria rep, insurance rep asked the Apria rep, 'so basically you are hoping to get more money?' Apria rep hesitated and replied yes. Too many other providers to deal with this sneakiness. Awful!! read more

Called several times to talk to a manager. They take a message and I've never received a callback. Hoyer lift was delivered and the delivery guy told me he doesn't know how to operate it, he just delivers it. The sling that was provided has chains and metal brackets, which is a safety hazard. All I wanted was a nylon sling with colored loops, they couldn't accommodate my request so I told them to pick up the lift and I'll order it from a reputable vendor. read more

This company is garbage. Their customer service is a joke. They couldn't even manage to send a reauthorization request to my doctor after multiple calls from both me and my doctor for 6 weeks. You would think if nothing else they would get that right so they could get paid for providing their lousy service. But nope they couldn't even manage that. No one on the phone has any idea of what they're talking about, they just make empty to get you off the phone they can't or won't forward or refer you to anyone else. I have yet to find any CPAP supply company that isn't completely awful. So I guess they earn their one star for being no more or less useless than their competitors? read more

Still waiting since September 2021 for a replacement for my defective CPAP. Have to use a furniture pad to "Muffle" the loud noise that my current machine makes Also purchased a Sound Machine to hide the annoying sound. This CPAP does not provide a restful nights sleep Apria has not update me on a replacement in months. How much longer? read more

Apria Healthcare - Furniture pad and sound machine - Home Health Care Near Me - Bolingbrook, Illinois

See all

Apria is just AWFUL. I would prefer to deal with anyone else! My husband's used them for almost a decade, and they have charged his card randomly for incorrect supplies, sent supplies only intermittently, taken complex orders over the phone and then "lost" them, required additional calls to confirm orders after *lengthy* phone calls, and worst of all to me is this: They have very little web functionality (which is so ridiculous in a prescription or medical supply company that I can't even with this nonsense). I do not have time to deal with incompetence. Apria had already lost all credibility with me, but my kind husband said "let's give it a try" when I needed supplies and was referred to them. He had a good (if very LONG) experience with an order-taker on the phone, so I was starting to relax... ...and the next day, Apria called back wanting another half-hour conversation to "confirm" the order, this time with a bad connection and a difficult-to-understand customer service representative speaking way too quickly and eliding consonants without diction. If Apria wants to improve, they need to stop relying on call centers and get with the Internet. I don't understand why they haven't. It would ultimately save them money. I realize they have very little competition, but thank God very little is not the same as none. In addition to letting my pulmonologist know, I've also let ResMed know what horrible experiences my family has had with Apria. I refuse to deal with them any more--they're out of chances with us. I don't think their indifference and incompetence quite rise to the level of class action lawsuit, but their near-monopoly has definitely resulted in complacency and arrogance. There's just no excuse for years of shoddy operations. read more

Do not order from this Company. They have screwed my account over and over again. The people who work there are not trained well and do not know how to read notes on your account. If I could go somewhere else I would. read more

4th time my delivery was sent to the wrong address. I tried calling and was transferred around for 45 minutes only to be told the shipping manager would call me back its been two days read more

This company is one of the worst I have ever encountered. I placed an order for CPAP supplies over two months ago and still have not received my order, which was supposed to be here within two weeks. Initially, they shipped the wrong supplies. Every time I call they say the correct supplies will be here within a week. Their customer service representatives are beyond terrible. Same excuses over and over. They are clearly reading from a script. I am reporting them to my state attorney general's office. read more

I ordered my scheduled replacement parts for my CPAP on April 29th. On May 18th the order was escalated. After countless calls and promises I received my order May 30th. Apria makes it impossible to remain Medicare compliant! read more

There is no way to contact them except by phone. Then there is no way to communicate by email and no record of their multiple errors. I am looking for a different supplier. read more

The worst. Trying for months to get itemized receipt which is not on the payment portal. They claim it takes two weeks to go thru on credit card?? Called several times and got nowhere. Remote employees phones fail. Would not recommend this company. Flex payment is denying due to no itemized receipt. read more

Apria, Bolingbrook, Illinois, ordered over $2,000 of CPAP machine and supplies and the lady from this office told me that the doctor specifically ordered these items. Upon checking with my doctor's office, they confirmed a generic order for a new CPAP machine and denied ordering the added items. Why did the employee at Apria lie to me about the order coming from the doctor's office itemizing every item on the order? Is this company policy to build sales or does the saleslady work on commission? read more

This place is an absolute joke unfortunately my insurance makes me use them. You have a better chance of winning the lottery than getting a callback if you leave a message. Folks on the phone are stressed and will commit to having someone call you back. If you have to use them all I can say is good luck. read more

Paul from the Bolingbrook office was able to listen to the problem I was having with my exchanged BIPAP unit, then identify the problem and correct it. This young man knows how to analyze a patient's problem and correct it. 'Richard Kasey RRT Retired. read more

The only problems I've had with Apria are their delivery schedule. It's difficult living in a small condo and having to get 20-24 O2 tanks every month and having nowhere to put them. Other than that, before they moved to Bolingbrook, they were located in Crestwood and it was super convenient. I always just went there to exchange tanks. Now, being in Bolingbrook it's not as convenient. The last time I called Apria (a week or so ago), I spoke with Olivia. She was absolutely amazing! It's so rare to find such great customer service anywhere anymore. Olivia made me feel very comfortable and just through our short conversation, she alleviated any stress I was going through. Thanks, Olivia!! read more

Apria is the worst. ZERO Stars calling them is the most frustrating thing in the world, you cant just call the local branch and talk to the person you already talked to. You have to call the main number (which is like talking to a wall). Give them your life story every time, most of them barely speak English. It took months to get my CPAP with them being totally incompetent the entire time, my doctor and also my local insurance also said they are the worst. stay away if you can read more

This company is a joke. My insurance has changed multiple times over the last 10 years, and EVERYTIME it has, it takes at least 6 months to get it fixed. The "customer service" is laughable. I called in early August to let them know my insurance had changed. They said they would change it in their system. They did not. I get my next bill, and it says "self pay". I call them again. The person I spoke to (very hard to understand) says they have my new info. No idea why it says self pay. Obviously the amount on my bill is wrong, but he tries to get me to pay the balance (that we just established is wrong) and wants me to put my CC on file for automatic payment. My reply was "why would I give you my credit card Info when you have my bill wrong" ? I told him I would send a check when I get a correct bill. Next bill comes. Still says "self pay". Amount is even higher. I call again. Same story. (After being on hold forever) They can tell me my new insurance member I'd #, and don't know why it still says self pay. Again he wants to put my CC on file for automatic billing. Hell no!! This went on month after month. Finally, on 2-28, I get a bill with the correct amount. THIS TOOK 6 MONTHS PLUS. I will be paying my bill and looking elsewhere for my c-pap equipment. BEWARE! read more

Laura is the most amazing respiratory therapist!! She went above and beyond, after hours, on the weekend to help my mother breathe clearly again! Bless you Laura, YOU truly make a difference!! read more

DON'T use Apria if you're Deaf! You can place an order online but then you get repeated calls that they won't process the order if they can't speak to you. No way to contact customer service except by phone (voice only, no text). Found an email for Apria but they won't help you if you have insurance. Suggested I "find" someone to call for me. So, think I'll make a big sign and stand in a busy intersection, explaining that I can't get MEDICAL supplies from Apria because they won't help Deaf folks. Maybe I can "find" a random person to call for poor little old me! I'M DEAF, NOT DUMB. read more

If your healthcare provider wants you to go with Apria tell them to get you someone else. If they don't have a prescription from your doctor they will still fill your supplies & send them out knowing it will be denied by insurance, leaving you stuck paying the entire bill. They also raise the price they send to the insurance so they can get more money. Most of the people you talk to on the phone are over seas, can careless about you or your issue they just want your money. This company can careless about it's patients, stay away from them. read more

Apria has been nothing but a thorn in my side with the worst customer service I have ever had to deal with. The communication skills are horrible and the straight up lie. They are a shady company getting away with murder literally!! read more

I have had nothing but problems with this company from start to finish!!! They have been very unresponsive they have their customer service based out of the country and no one seems to follow up or care about my multiple calls & now have a bill which was completely avoidable!!! I do not recommend this company in any way shape or form run as fast as you can stay away from apria!!! read more

My mother, who is 77 yrs old placed an order for oxygen canisters to be refilled two days ago. The first time was rescheduled for yesterday. She received a phone call from the driver at 9:30pm stating that he would be unable to deliver the oxygen yesterday and promised it first thing in the morning. I worked until 2;40pm and the delivery still had not shown up. She missed watching my niece sing due to lack of something that she was promised. Here it is, 11:35pm, I'm on the phone with the Philippines, trying to get a delivery by 2AM!!! This is complete incompetence. There is no reason that you should have to yell at people just to get service that should already be there. read more

Their slogan should be "WE DON'T CARE". They made no arrangement to deliver oxygen, they showed up at 8:37PM one night (we were gone). The representative had the nerve to criticize my husband because we weren't home! Again, no call, not communication of any type, yet they were upset! LOL! Third attempt to deliver...at around 8:30PM and we told them to forget it. It is shameful for a company that delivers critically needed equipment to behave so carelessly. Very nice phone service from Philippines. read more

Very disappointed in Apria Healthcare. They used to have customer oriented employees, but in the past two weeks, I have talked to several of them and none of them were polite or customer focused. Their records were wrong and it took several calls to get them to straighten it out. I was on hold for so long that they forced me to leave a call back number, but never called back. The last CS rep I talked to sounded bored and like she couldn't wait to be done. They are back ordered on the travel sleep machine and say they'll call when they are back in stock, as they wouldn't let me place an order with them out of stock. I have no confidence that they will call. Service there has really changed and not for the better. If you have a choice, don't choose Apria. read more

I hate giving this company 1 star. Sadly yelp does not allow anyone to give no stars or negative stars. Every time I need to talk to someone, (unless ordering new supplies). Today I had a real issue, so I tried calling SEVERAL different numbers and finally got to talk to someone. She was rude and refused to listen to me on the phone. My machine was NOT working and I need to do what ever I need to do to replace it. Even if that included buying a new machine out of pocket. This very rude person finally transfers me to a person in your BOLINGBROOK Illinois office. He was not rude, my guess is he has lots of experience dealing with upset customers. He informed me that their was NOTHING he could do! I would have to go through my insurance and doctor it would take a few weeks! I asked if I could bring my machine in and could they just give me a loaners. Nope . No solutions at all. I informed him I do NOT have time to wait for the process. I would simply pay for it. He told to go on line. So I did, only to find out in need a note from my doctor to buy one! This does NOT help me! If this was the only bad experience I have ever had with this company I would not be upset. Sadly it is the norms. Horrific customer service. Almost impossible to reach someone on the phone. Terrible hours. I have a suggestion be open at night and weekend. When your CUSTOMERS are. not working. You are clearly just a for profit business, so act like one and actually support your customers. The reason for 2 stars is because of the 5 star service Paul and Angela in the Bolingbrook office has provided me. They did everything they could to get me a machine. He even called me back. He gave the special number for my daughter to fax the order too. He is going out of his way to help me. Not sure he will be able too, but I apprishiate the effort! These people should be promoted. This organization has horrific customer service, with these exseption of these outstanding employers. They care, call back and do everything they can to help. My advice to corporate is to use them as an example for your other empoyees. My advice would make them senior managers in charge of customer relations. read more

Billing department is third-party and ATROCIOUS. Apria is billing me for a returned CPAP as an out-of-network charge, although my insurance provider has a DIRECT CONTRACT with the Crestwood supplier. Apparently Apria sent my claim to the wrong address over two months ago, was provided a correct address, and never resent the claim... and just decided to bill me anyway!? And I've tried to contact my local Apria representative at Central DuPage Hospital, and she has not responded to multiple messages and calls. All-around terrible supplier, customer service, and billing practices. read more

Absolutely horrible, both local and nationwide numbers useless. Can't depend on them even though they are supplying oxygen tanks for him.... Always wrong order, delivery at wrong address, no show, you name it. No oxygen tanks=no breathing, and we have to deal with this company?? It's a joke read more

This company is a joke. They deliver oxygen and the delivery person wouldn't even come inside to deliver properly. Customer service is beyond rude. I don't understand how this company is still in business with nasty attitude like theirs. Try hiring some new employees. read more

Bullied me into paying for supplies I had returned to them. THEY told me to send them back with their employee who came to pick up C-Pap machine. Then they said they didn't know what happened to the supplies and threatened that they would send me to collections if I didn't pay the invoice. I ended up paying $200 for nothing! read more

Don't expect anyone to return your calls if there are problems. When you do reach someone, understand that if you give the correct information regarding sizing or equipment, they won't get it right anyway, but they'll still charge you for it. If you actually get a supervisor, trust me, they'll get it wrong too. If you complain to the supervisor how the rep doesn't return calls, please remember you are talking to a supervisor who will also not return calls. I am looking for somewhere else to get my equipment from. I don't invite stress into my life & they're not worth the effort. GO ANYWHERE ELSE FOR YOUR EQUIPMENT, NOT HERE! read more

Worst customer service ever!! They frequently keep you on hold for at least 20 minutes, then the call drops. Im looking for a different company to serve me. read more

This is the worst company for follow up and returning calls. I am speaking about the Orlando location. I have a CPAP machine, and I need replacement filters. I have left 4 voicemails on their recorder, and I am still waiting for a callback. They are to be sending me a monthly bill for the machine, but send one out every two months. This is reflecting on my credit as a late and slow pay account. I need help with the pressure of the machine, but no help from them. Terrible, terrible, terrible customer service. read more

Absolute worst customer service and account management. They keep coming up with new charges even after several months of not using their service. I opted to buy supplies from Amazon just to avoid the constant harassment from non English speaking customer service reps read more

I would give 0 stars. I work in a very busy medical clinic and I have to refer patients for many things daily. I have a patient we tried to order oxygen for since Oct, 2016. It is now December and they still cant verify the patients correct insurance. Their customer service is horrible!!! Just to talk to a supervisor I have waited over 30 minutes and have been hung up on many times by them. very unacceptable service or lack thereof. do not go here unless you have a death wish. Tried to place a complain for the business as a whole but they state that's a different process. WORST COMPANY EVER!!! read more

If there was an option to give Apria negative stars, I would. I have been using the Crestwood branch for about a year and I don't think they have even one time flawlessly completed an order. They have either sent the wrong supplies, require multiple (3-4) calls before they process and ship (which takes days and weeks to finally ship), or they just don't send anything at all. Terrible customer service that does not follow-up. I would highly recommend finding an alternate provider to spare yourself the hassle and frustration. read more

This is the very worst company ever. They never come although we wait all day and then they say that no one was home. They lie consistently and have such a complicated phone system that it takes forever to get to an actual human. When you do they will not help. Run from this terrible company particularly if you need oxygen since they will leave you stranded. read more