I am so impressed with the service from Apria staff. Michelle was so kind and responsive to my questions and getting comfortable with the BiPap and Cough machines. She is patient and explains the technical issues with the machines. The phone staff for reordering products have provided excellent customer service. They know their product. The local office helped me when I needed a last minute change in mask size. I enthusiastically recommend Apria. read more

I would give them a half star if I could. They gave me equipment without explaining the return policy. They charged me for something I never used. Do not use them, use another company. read more

I feel bad writing bad reviews but I would like to share my most recent experience with Apria just to give others a heads up. Last week I requested a new asthma machine/nebulizer from my pcp at Kaiser because this vog has been killing me. My doctor responded promptly and tells me that my medicine for my asthma machine will be ready at the pharmacy and that my asthma machine will now have to be delivered/provided by Apria. She told me that I will receiving a call. I received a call that same afternoon and I am told that I have an overdue balance from a hospital grade breast pump that I had rented when I had my baby. No problem. I took care of that and paid both my copays. The man I talk to proceeds to tell me that Apria will deliver my machine at my home address between 5pm and 9pm. I was very skeptical at first because I kept asking if Apria was open that late and he insisted that since I needed it, someone would be delivering it to my home address. 5pm arrives, I am home waiting while doing my usual after work chores with my little one. 6pm, 7pm, 8pm flies by. 9pm arrives quickly and nothing in my email or text and zero phone calls. The following morning, I called Apria and of course I did not get the same person. It is clear that he is reading from a script because he pretty much sounds like a robot. I am usually a very patient person but after being let down the night before and being super disappointed, I keep trying to tell the man over the phone that I am not feeling well and I cannot sit around at home waiting for a machine to be delivered all day. I have things to do, I have to go work etc. I asked him numerous times if I can just go pick it up in person because I know where the local Apria is located. He kept giving me the run around and kept telling me that I can go and pick it up at their HILO location. I tell him several times that I cannot fly or canoe paddle or swim to Hilo for an asthma machine. I finally got so frustrated that I hung up the phone. I was not feeling well, so I sent my boyfriend on some errands to pickup over-the-counter medicine etc. and I asked him to go to Apria in person. I told him to call me if they gave him a hard time. When he gets home, he hands me the little asthma machine and said it wasn't a problem at all. I was relieved but also still upset because if it was that easy, I could've just picked it up in person right after work on Thursday instead of rushing home to wait for their delivery that never came. Looking back on all of this, who else can I file a complaint to? What if I were elderly or disabled and didn't have any help? What would've happened? What if I wasn't able to use a computer or a smart phone? I also upset that Kaiser is using them for simple items like asthma machines that most pharmacies usually stock because a lot of people use them or at least like me, need them when their asthma kicks into high gear when I am sick or of there is vog or poor air quality from fires etc. Super disappointing and ridiculous. read more

This company is horrible. I am baffled why Kaiser partners with them when the reviews are so uniformly bad. They will call at 6 am to play a recorded message that you should call them. When you call them, plan on spending at least 15 minutes working your way through the menu that repeats various options without stop. For example, if you want to hear the menu in Spanish fear not! You will be given that option in both English and Spanish again after every.single.option. Even talking to a human they obviously read from a script and will repeat the same info over, and over, and over again. Even if you tell them something different they will repeat the script as if you did not say anything at all. read more

i was on hold for 45 minutes. This incompetent thing named quin aswered. Worst experience ever. The quin thing in the front office is the wrost person on the planet. He lied and talked down to me over the phone. He talked to me like im 5 and dumb. He should be fired. He has no people skills. I wonder why anybody would hire him. The STARS OF THE SHOW were the drivers. Both drivers kalani and mike you can tell they are great men. They call to say what time they would be here and always are on time. They do everything they say they would do and with a smile. Very outgoing and friendly men. Apria is lucky they are there. Give these men all the money in the world. They deserve it. They saved my apria experience. Thank god for them. read more

My health provider uses Apria for my COPD equipment. I've had terrible service for years. Right now I've been on hold for 28 minutes just to order something. It's funny, Every review but one below here is only one star. Don't you think they would look at these remarks and try to correct the problems. read more

I've had great and dedicated respiratory service from the RT here at Apria. So lucky to have this resource on Maui. Highly recommended

I would give negative 5 star rating if I could. Don't ever deal with this company, unless you want to have a heart attack or have Kaiser insurance. They have a separate Customer Service Dept for that account and I'm sure the service and operating hours are better there. Unfortunately it was the only equipment supply here that accepted the insurance in April of 2018. They operate with outsourced call centers in Philippines or somewhere at god-knows-what hours & the customer Service rep wanted to "round up" the co-payment to a higher $ amount than they quoted! That's fraud! It took repeated phone calls and phone tag (including getting woken up at 5am by their automated call backs) over 3 weeks and much stress, to finally reach someone on Mainland US to get a refund back for the item I refused, after they originally said they didn't even show a record of the order! She was quite nice and I'm sorry that she was the one who had to hear my complaints about the other departments. You can't even deal with a live person in their Maui office, as they only fill orders that are emailed to them by another office. Absolutely beyond frustrating!! read more

Apria in Kahului is extremely frustrating to work with. They never answer their phone (which actually rings in Pearl City and NOT Maui). No one seems to know when orders are supposed to come in. The woman at the front desk is condescending and not helpful. They do have 1 driver (Greg) who is wonderful and so helpful. he actually stopped by our house AFTER his work day, to help us set up my dad's hospital bed when he was due to come home from the nursing facility the next day. What an angel! The rest of the folks at Apria......well...like my mother always said...If you can't say something nice about someone, then don't say anything at all. read more

I was saddened to hear what a poor review Apria received in the past and felt I needed to give them 5 stars! Kaiser ordered me a walker on Saturday at urgent care and they contacted me the following Monday and had my walker delivered the next day and at no cost! I also followed up to get another product and they spent a long time to see if they could get it for me and telephoned me in a timely manner. They are compassionate, professional, and give excellent customer service. Denn K., Wailuku read more

Absolutely dreadful experience with this company. Local number rolls to offshore location. Faxed specific requested documents to them related to CPAP machine. Sent everything they requested. Now 31 days later, after two requests for additional information were sent by Mayo Clinic directly to Apria, they are unable to find them, despite each time they were sent, (my Apria acct number was noted on the FAX). Numerous calls(4+) asking to speak with a supervisor finally resulted in a discussion with supervisor named Clifford who told me I would need to have the document sent to me, deliver it to local office which would then result in another 10 business days before the CPAP would even be ordered. Avoid this company at all costs!!! Customer service is terrible. PS Supervisor Clifford told me the claim had been rejected by Medicare. I just spoke with Medicare and no claim was ever submitted by Apria. Further incompetence and lack of credibility on Apria's part. read more

********warning************ apria is the #1 the worst company i have ever dealt with (and i am 60 years old)........... their constant "phone mail jail" they will torture you (the action or practice of inflicting severe pain on someone as a punishment or to force them to do or say something, or for the pleasure of the person inflicting the pain. all along the way.........~!! i will never deal with them again....!!!~ read more

I would rate them lower if possible. I purchased a CPAP machine through them as my Kaiser provider. I paid them and then several months later they billed me for "additional" equipment. Calling them and writing letters did zero. I finally found out it was for the humidifier reservoir. The problem is the machine WILL NOT OPERATE WITHOUT IT! I have reported them to the consumer protection agency once already and I refused to pay for something after the fact. Currently, they have turned my account over to a bill collector and it has affected my credit score. Now back to the Consumer Protection Agency and a lawyer to sue them for provable damages. DO NOT DO ANY BUSINESS WITH THESE PEOPLE unless you like to be stolen from! read more

I picked up an oxygen concentrator while on Maui for a visit. When I picked it up, I told them when I would be returning it. My flight home is today, a Sunday. I called in just to check their hours, since things seem to close on Maui at early hours. The girl on the phone tells me the branch is closed today. How am I supposed to return this thing? I guess I leave it at the front desk of the condo complex and call them when I get home. Go get it and you better not charge me for the pickup. read more

Extremely poor (BAD) rudeness and caring. As a health equipment provider the lady at front desk named Mercedes was very, very RUDE to the point of walking away and leaving me standing for 8-10 minutes alone at front desk. Finally a young girl came to the counter and explained she had only worked there 3-days but was limited as to the the help she could give. This branch should not be allowed to offer lifesaving MEDICAL eqipement to the public. I have a serious heart condition and my Kaiser heart doctor has prescribed the C-PAP machine for sleeping. This equipment is expensive and it's my opinion that April would be better served by offering this lifesaving equipment through WAL-MART pharmacy than this very unprofessional branch. At least WAL-MART would treat you with respect and professionalism. I have notified both the main office of April Healthcare and Kaiser of my dissatisfaction with the Kahului branch on Maui. read more

I was able to place an order on September 2nd, 2015 for a replacement CPAP mask in person at the Kahalui office. Several days later a mask was delivered to my home. I paid the $20.84 co-pay requested for the mask at the Kahalui office when I ordered it with my Mastercard on that September 2nd, 2015 visit. Apria processed my payment in two days. I noted a charge on my Mastercard statement on September 4th for $20.84 a few days later. Today, September 21st, 2015, I received a statement dated September 9th, 2015 from Apria saying I still owe the $20.84 they charged Mastercard on September 4th. Save all your receipts with these folks. My past experience shows they will badger you for payment even if you have already paid. Be very careful. Save everything associated with every transaction. Be wary. read more

They were misleading in giving accurate customer insurance prices for wheel chair, commode, & other items needed for my injured wife & were not forth coming about requested insurance coverage discounts.for products they offered & deliveries of products & could not give items (that were discounted through my wifes insurance, or refer agencies that could give listings of items that my wife needed that they provided that were requested.....they charged items on my wifes charge card after affirming they had not charged the card...customers beware read more