Rude People who believe their job is to give you NO information. When my CPAP stopped working, I placed numerous calls to this location. I generally hung up after being on hold for 15-20 minutes. If I did get through, I had to leave a message. The respiratory therapist, who works off-site, did not return my first four calls. When I finally spoke to her she acted like she was doing me a huge favor by sending me a new power cord. It did not solve the issue. I was told I could drive the machine an hour and a half to their location but they would not fix it. My last resort was to have my Insurance company call them. That was how I learned I could send it to a 3rd Party Repair Company. Apria will provide me with a loaner CPAP for 30 days. This process took months. Additional Info I spoke with Ethan at Apria about the loaner. He was polite and willing to help me. I'm sorry he has to work with other people who are inconvenienced by providing quality customer service. I would give Ethan 5 Stars. I miss Keene Medical in Lebanon. They were the best. read more

First, you must know that Apria recently moved from Railroad Ave to 815 Court St. STE 200. You should also avoid Adapt Healthcare at Keene Medical, whom I fired almost immediately for poor customer service, substandard facilities, and more. Please read my review on these folks here on Yelp. My experience is already like night and day in comparison. I can quickly call the local branch and talk to the lovely and personable Sarah. Chris, who handles equipment, is equally adept with his friendly demeanor and knowledge of the equipment they sell and support. I've had some difficulties getting a properly fitted and comfortable mask (an epic fail with Adapt, which is the foremost reason I left them, along with a lack of local support). I'll meet with Kelly tomorrow to get this right, and I know they'll solve my issue. I highly recommend this company to all CPAP users and those seeking diabetic monitoring equipment and support. I am thrilled I made the change. UPDATE: I just returned from my first meeting with Kelly, their respiratory therapist. She did not disappoint. Like Sara and Chris, she has great interpersonal skills and knowledge and is highly competent. She solved all my problems in one sitting and got me squared away in less than 30 minutes. Again, I highly recommend this company for all of your CPAP and diabetic monitoring needs. You will not be disappointed. One thing is for sure. Your company is known by the people you employ and that represent you in their daily interactions with the customers and the public. It's getting harder and harder to find that these days and businesses. read more