Although I didn't utilize an aide because I came out of neck surgery much better able to take care…read moreof myself than anticipated, I really enjoyed my interaction with Alba, the owner of this business. She is a very caring and competent professional and takes many safeguards with the people she employs. While I didn't need an aide as it turned out, I will definitely turn to this agency for help in the future, should the need arise, and I am happy to recommend it.

From the owner: Our business is dedicated to the quality of life of your loved ones at home. By hiring us, you can…read moreattain peace of mind knowing that you or your loved one are safe and cared for by the best caregivers in New York and Connecticut. From helping with errands to 24/7 in home care our top priority is the safety and comfort of your loved ones.

I worked at this facility for years, and I can honestly say it was one of the most exhausting and…read moredemoralizing experiences of my career. I came here hoping to be part of a team that truly cared about its residents, but what I found instead was a management system that treated staff like we were disposable. We were chronically short-staffed, sometimes with only two CNAs responsible for an entire hall of residents who all needed hands-on care. There were days when it felt unsafe -- both for the staff and the residents -- because there simply weren't enough of us to meet everyone's needs. When anyone tried to raise concerns, management brushed it off, saying things like "make it work" or "that's just how it is." Favoritism was rampant. Certain employees could show up late, skip tasks, or be rude to others without any consequences, while hardworking staff got written up for the smallest mistakes. Scheduling was a nightmare -- shifts were changed last minute without notice, and we were constantly guilted into staying late or picking up extra days "for the team." Taking a break was nearly impossible, and if you dared to sit down for five minutes, someone would make a comment about "not working hard enough." Communication from leadership was inconsistent and unprofessional. Policies changed weekly, sometimes daily, and we often didn't even find out until we were scolded for not following the "new rules." There was no real support or appreciation -- just unrealistic expectations and constant pressure. What hurts most is that the residents are incredible people who rely on us for compassion and consistency. The frontline caregivers do their absolute best under impossible conditions, but the environment makes it so hard to keep going. Many amazing coworkers left because they couldn't take the stress anymore, and I eventually had to do the same for my own health. If you truly care about your staff, you show it through respect, communication, and fair treatment -- not by running them into the ground. Until management changes its culture, I can't recommend working here to anyone. It's heartbreaking, because this place could be something wonderful if only it valued its people as much as its image.

The nurses and aids were wonderful with my Mom. However, the Management is awful. They don't call…read moreback over important things. They are rude the higher up you go for something. It seems there are a group of young people running this place with no experience but very large egos. I'm grateful my Mom was treated well, but myself as family was treated like nothing but a pain in their sides. And I am my a Proxy too. But the management is abusive when you question them. And they dismiss your concerns. If my Mom goes there again, I will not work with them.

I've been seeing Dr. Yang for management of anti-anxiety medication for anxiety and insomnia. He…read morehad been very helpful in my effort to taper off of this medication and manage my anxiety and insomnia. He gave me insights that helped me to center myself and to be less reactive. It's a great location and staff are all very friendly and helpful. I am very thankful that I found a psychiatrist that was taking on new patients and the great help I received from this facility.

I have received monthly acupuncture treatments for years; however, it was well past time to include…read moreprimary care as well because my psoriatic arthritis was escalating. I was drawn to Northern Medical Center because of its dual approach to health and thought there would be a good chance of being understood and treated without judgment. I was very nervous, but it didn't take long for me to feel comfortable. I was treated compassionately by the medical assistants as well as PA Rose Chasin. She was thorough in her approach and spent a lot of time getting to know me and my history - as did the assistant responsible for the initial intake. It feels good to say I have a primary care provider after all these years. We will see what the blood work reveals and then discuss a plan of action, with Northern Medical's onsite physical therapy, acupuncture and hyperbaric therapy as potential options. I would highly recommend this practice Deb B.

After two days of no service I recieved a text from the owner basically saying sorry we are going…read moreto drop you case! They have contacted my insurance to have them look for another agency, which will leave me with no staff for a very long time because of where I live. Rather than do their job and find someone to fill the case that they chose to take, and were paid for.

I urgently needed to arrange respite care for my spouse so I could travel across state for my…read morebrother's funeral, and quickly needed a PRI. From a short list provided by the Office of the Aging I reached out to Monika, who was the first to respond to me, and promptly arranged for RN Halina to come to our house for that purpose. Halina showed up on time, was courteous, professional and treated us with compassion. The PRI was completed on time and emailed to the facility the next day. Monika followed up with the PRI to make sure any questions or needs were addressed. Her experience and dedication in these situations was incredibly helpful at a very difficult and stressful time for me.

From the owner: Specializing in NYS Patient Review Instrument (PRI) & SCREEN/PASRR Assessments by NYS Licensed…read moreRegistered Nurses. Proudly serving all 62 counties of New York State including all 5 boroughs of New York City. Accommodations made for out-of-state requests. Physician Rx is NOT required. We are partnered with several Medicaid Managed Long-Term Care plans that will cover costs associated with New York State PRI & SCREEN/PASRR (prior approval and authorization required).

Everything was wonderful for the rehab part. From nursing to physical therapy to cleanliness and…read moresecurity. This rehab was top-notch.

From the owner: We proudly serve Skilled Nursing, Physical and Occupational Therapy, Medical Social Services…read more Nutrional Services and Home Health Aide Services in the County of Orange in New York.

I have been a patient of Cynthia Boccia's for two months now. Cynthia is an Occupational Therapist…read moreand she has decades of experience. Her knowledge and professionalism speak for themselves, but it is her compassion and genuine concern for you that make her stand out. Cynthia doesn't just go through the motions, She CARES. She takes a personal interest in you and celebrates your achievements and progress along with you. There are no words to convey how much she has helped me. Cynthia has given me my life back.

Very Highly Recommended! I was treated by the skilled staff twice; once in 2020 & again in 2021(?)…read morethank you Dr. Andrew Overton and the rest of the staff. Consistently professional, concerned and responsive even, at times, intuitively. I worked diligently but the Middletown team did as well. Thanks