I use a BPAP and Medicare pays for resupply. However, I am forced to call the order department every 3 months; I cannot do auto-resupply nor online ordering. When I do order and go over everything in great detail and even have the agent read my order back to me, 80% of the time the order is wrong when it arrives. The original order -- WHICH WAS READ BACK TO ME -- is not the one they have in their computer!!! They cannot -- or will not -- send out a confirmation e-mail with my order (including the order number). These people are idiots! I agree with the all of the reviews that give this 10 thumbs down: AVOID AT ALL COSTS! read more

Do not use this provider. I have used Apria since I got my BPAP machine. They always over charge. First when you order they tell you "haven't met your deductible" duh....it's medicare advantage with only an 18% co-pay. Most recently they double charged me for my portion of the order but instead of crediting me for that payment --they entered it as an additional charge on my account. Then they charged me for someone else's order. Of course insurance rejected the claim for the second identical order. NOW THEY ARE CALLING ME TO COLLECT ON THE SECOND ORDER WHEN THEY ACCTUALLY OWE ME MONEY. Incidentally, the collection calls come from Mumbai. Most recently I tried to send them documentation regarding the over-charge. Package was returned "unable to forward" WHO ARE THESE PEOPLE???? read more

Just want to do a shout out to Courtney at Apria Palm Desert. Not only did she accommodate me when there was a mix-up with my appointment she was kind, knowledgeable about my specific medical situation and most of all extremely caring. 10 star customer service. read more

How can you call yourself a healthcare company if your call center person has such a heavy accent (with so much background noise) it's hard to understand anything she is asking. I think I understood something about insurance verification which was done long ago. But she could not answer the simplest questions, including why your company has me as a patient. Sad and maddening. Do better read more

working in health care, I cannot recommend this company. beware of it if you can. Customer service is lacking. Judgement begins with every phone call once you've placed first complaint or have questions they cannot answer. I personally spent many lost frustrating hours trying to get simple answers and not runaround. read more

Everything needs improvement. I don't know where to start. Three years ago my insurance got me a cpap machine from them, it was supposedly payed for . The following year, here comes a bill for the machine all over again when my insurance changed. So I had to get my old insurance and new insurance involved in the whole thing because Apria insisted it hadn't been paid for. Hours, days and months later ,it is finally settled. Then at some point last year after continuous calls from their sleep coaches i finally decide to answer, only to discover the concerned sleep coaches is a computer that you then end up having to wait on , when I finally get to talk to someone they were utterly useless, and unable to give me any advice other than what I already tried. So I figured ok I need to talk to my dr. Then I keep getting calls from the coaches anyways and they can't help but they can and will take up hours of your day and then be rude when they can't help, at least the one I spoke to was.. The next experience I had with them, they got me to order some supplies from them ,in early December. The billing department did not submit the bill to the insurance until January and once again my insurance had changed. So now after my insurance was billed they denied because I was no longer with that plan. So here we go again hours on the phone with Apria billing department and my insurance company, my insurance company hadn't changed , but my policy had, there I was trying to explain how Apria messed up. They decided it needed to be investigated. So hours on the phone , then how ever many hours they all spent investigating and months later, I'd like to know how much has been spent on figuring out this bill for $ 57 and change cost?, probably thousands. As if that isn't enough I kept getting bills from the so decided I had lost enough sleep over this and I was just going to pay and be done with them. Next thing I know I'm getting emails stating that it was settled, however even after I paid and insurance settled they still have on their site that I owe. So when this is all figured out, I am done with them. And will sleep better knowing I'm not dealing with them anymore. I am attempting to give them no stars. Unfortunately won't accept so think of it as a -* read more

UPDATE. It gets worse. Ripping me off and costing me credit card interest because they can't process a refund. I'm on fixed income and $450 is A LOT. No one can fix that they double withdrew funds. Months of calling and trying. I'm told it's finally done they NO REFUND! It's there mistake that I have been charged! Not one supervisor has and idea how to fix it. I just am told they see it was their mistake but nothing they can do I have to wait. If I could give less than one star I would. I have been shipped the wrong size supplies EVERY delivery. I have to call go through phone call to phone call to get someone who says it's changed. I have pack up wrong size and drive to mail it back. Over and over again. The WORST company ever. We are I'll that's why we need the supplies and this is what you don't your customers! Shame on you. COO should be fired! Get it together. read more

They charge you the supply when you didn't even ordered. Than they send you a bill saying that the insurance didn't pay for it. I can't even send it back even when I didn't even open the box. Scammers read more

These people are dreadful. You try to reorder CPAP supplies and they say your doctor needs to sign the records--3 times now same old story and Dr. hass signed all 3 times...never going to deal with them again. read more

Do what ever you can to avoid this supplier. If I had another option I would be switching. The billing department has told me multiple stories and will not assist nor let you speak. They just keep talking over you going through their scripted responses. I have asked for a manager the 15 times I have called and one is never available or they don't have one that day. WHAT!!!. I have called the local office to speak to the manager or supervisor and immediately directed to her voicemail. She never calls me back either. I have left messages on there website and still no response. 5 months later my issue is still not resolved. Super frustrating. Also don't bother emailing CustomerCareOnline@apria.com They never respond to that either. read more

For nearly two years I have tried to get assistance with equipment and got nothing Finally gave up and went through the process of ordering new eauopment Was told I'd have it by March It's almost May Try to call and there's a voicemail box. But - they are totally in top of trying to sell me supplies and crap - emails, robocalls Trying ti find another place - dealt with Apria since 3010 and they have consistently been awful. read more

Almost impossible to do business with this company. Apria computer systems are unable to process my CPAP orders online correctly and timely. 2 shipments were sent in error. After multiple calls, a telephone disconnect, and rude hang up, I am still unable to order needed read more

Apria Palm Desert went above & beyond with supplying my new Oxygen Concentrator Rx! My ears were extremely sensitive to the 66 decibels of noise made by the machine. Apria heard my complaint & REdelivered until 3rd much better machine arrived & I also followed Oscar's suggestion to put the machine in our tiny extra bedroom using extra long tubing (50' available, I needed 30' of it). Finally able to use the oxygen concentrator & have a Good Night's Sleep again with new Rx after 7 days of constructive discussion. Thank You Apria! read more

Giving a star is more than necessary. I had the worst experience from day one. They do not know what they are doing. My bad experience began with what Credit Card I was able to use. I wanted to use my Credit Care card and had asked many times if they accept it. I even said, I will not get the machine if they do not accept it. When I picked up my machine, the person took my card and tried to use it. She saw the card and said their machine wasn't working and that I could use it once I was billed. I sent in the information with the bill. My bill continued to show a balance and so I called over the phone to pay. The woman helping me tried 6 times to run card and said there was an error. The whole time saying they DO accept Care Credit. I continued to try and call many times to pay the bill, but the billing department had no idea what they were doing and all along said they accepted Care Credit. They continued to call me twice a day to collect payment and were saying that my balance was going to collections if I didn't pay. I continued to call the office to pay and she also said they accept Care Credit and tried to run card. I finally asked for a manager. She said they do not accept Care Credit. I was furious! I asked her if her staff along with the billing department had any idea what forms of payment they DO accept. This had gone on for weeks. I am still dealing with it and just found out, their billing office is located in the Philippines. Their staff, from the office to the billing department, are not aware of what forms of payment they accept. I will lose my mind if I use them moving forward. I will need to find where I can get supplies moving forward. Good luck to anyone who uses this company! read more

I will tell you that I was reluctant to go back to Apria due to some issues I had yrs ago but my dr gave a prescription to the Palm Desert office and I decided to go with them once again for my cpap supplies and machine. First of all they got me right in and the machine and the mask are the best I've used in 15 yrs. I have been sleeping 7 or 8 hrs a nite with the new mask and equiptment and couldn't be happier. My issues in the past were due to billing issues and overly aggressive calls to buy more supplies etc so hoping this is no longer the case, but for now the equiptment provided and the appt with the therapist were top notch and I'm quite please. read more

I don't write reviews very often, and I do feel that people only write reviews when they don't like something so I'm going to speak out today because I felt that I had exceptional customer service and it would be wrong for me not to write a review about it. My dad has been in a rehab facility for a broken hip . I was simply trying to obtain a wheelchair for his use once he returned to his assisted living facility. His doctor was making that very challenging for some reason, but Brenda at Apria went out of her way to stay on top of them to get me the wheelchair in a timely fashion. Even to the point of staying after hours to enable me to come and pick it up so that I would have it for him on his release from rehab. Thank you Brenda and Apria for the great customer service! read more

I have been waiting two weeks for an equipment pick-up. I had a pick-up scheduled for Monday the 16th which came with a confirmation call from Apria. The appointment was missed, so I called for another appointment. The appointment was scheduled for Monday the 23. No Call, No Show. I'm not mad, but I am disappointed. Robb C. read more

Apria were no help and won't accept insurance when I needed a potable continuous flow oxygen machine even with a doctors prescription. They don't accept insurance so they can charge for this concentrator. Also; some of the Techs there are not familiar with the equipment they have. read more

I honestly don't know how this company stays in business. You can never get a hold of them and if you do get lucky and get someone's voicemail your call isn't returned. read more

I believe that all consumer and insurance companies need to be aware and warned about Apria Healthcare and their extremely overpriced equipment. In mid July my daughter received an EVENFLO Pump. It was perhaps my mistake because I did not go to any retailer for pricing, I simply PAID the portion they required of me. $322.87 plus taxes of $25.03 for a total of $347.90. When looking online and at retailers, we noticed that the pump Retails at Target for no more than $70; $99 inclusive of a case. In addition, they invoiced my insurance company $150! Therefore, they were attempting to charge $472 for a $70 Pump! I cannot be more disappointed and outraged at the theft to the consumer. My Biggest concern is how many people have been overcharged for medical equipment? The Elderly or Disabled. That is where most of my outrage and anger is stemming from. Companies like this need to be exposed. I hope everyone does their research, I know I will be. read more

Can I give a minus 50 rating? APRIA service SUCKS. They call, call, call me n no one on line. I call back n they have no Flipping clue who called or what they wanted. I have trouble n for a week I call n leave messages n no one returns calls. It took me from March to July 20 to get my machine. I had to call Corporate Office n speak to the Vice President who then hooked me up with the District Manager who had no idea, he said, of my daily calls. Now I need supplies n no one seems to want to return my calls again. I am not a timid woman and I will call the TV station and do an interview about APRIA Service. read more

My review is not specific to the Palm Desert office - because my dealings have been with the amorphous "customer service" department that allegedly "keeps track" of documentation and such. Or in my case anyway, utterly fails to do so. I have no specific complaints about the folks at Palm Desert, other than to pity them for having to work for such a miserably substandard health service/equipment provider. Apria has lost EVERY SINGLE piece of documentation my doctor's office has provided them. Usually several times. It has taken up to 6 efforts to have them actually admit they have received a fax. I don't know if they are doing research on a novel paper-eating strain of bacteria in their offices, or perhaps they have a special species of Komodo Dragon living in their fax room that they appease by using meat-flavored paper and only enter the room when the dragons are so stuffed with meat paper that they are too lethargic to move - hence losing most of their faxes. I can only wonder. It took about 4 years to get my C-PAP in the first place. Admittedly, much of the fault is mine - I didn't follow up with them - although in a proper world the patient isn't supposed to have to harass a medical supply company to force them to conduct the business they claim to be in. And admittedly, Medicare has become increasingly less easy to deal with. After enough complaints about my horrendous snoring from my spousal equivalent, I finally broke down and decided to pursue the C-PAP. Meeting the Medicare requirements took heroic efforts on the part of my excellent PCP and the sleep lab, but we finally made it through that obstacle course. I had no idea it was just the beginning. THREE MONTHS (and countless phone calls) later I finally had the privilege of hunting down the not particularly easy to find office so I could pick up my equipment and figure out how to set it up. To make a long story short, since then there have been several requests for information, which my doctor's office has complied with, followed by more requests for the same information - and it just keeps going on. Today I got a certified letter saying that since they had (lost) not received documentation of a follow up visit, and I have to sign a letter to medicare regarding some decision that right now I'm just too pissed off to even think about. The follow up visit in question was one that was faxed to them multiple, multiple times, before I finally got a hold of one of their customer service reps (who have been uniformly helpful and pleasant), who told me the visit was actually too soon after I got the machine to meet the Medicare rules, and I had about 2 weeks to schedule a visit before it was too late. Miraculously, my PCP was able to make that happen, and of course after all of that they sent the records to Apria since that was the whole point of the visit. Or at least to the dragons. So when that letter arrived, I decided I'm finding another provider, and I owe it to the universe to save anyone who cares to read these words from this incompetent bunch of paper-eating-Komodo-Dragon-keeping fools. I do want to add that the many folks I've talked to on the phone have all been great - and I'm really sorry such great reps have to work for such an utterly incompetent company, and that they have to say "thank you for being the best part of Apria". Because their bosses are the worst part of Apria, and nobody should have to live with that. I hope they stay away from those dragons. And I'm outta there. For the record, I'm a doctor. Maybe that makes me too picky and demanding - it's not something I generally mention. I just think competence is important, and while losing a fax occasionally is something I can forgive (although I'd be pretty ticked at myself if I did that), this is well beyond the pale. Mr. B thought I should mention this. read more

I've had this service for years and never had a single problem. The whiners leaving these negative comments need to just stop. Learn how to use your CPAP and get more sleep. read more

After reading a few reviews on here, I was shocked at how different of an experience I had with Apria. It seems like anyone who has posted a review is just using this as an outlet to complain. I had an amazing experience, one that prompted me to come to leave a review and recognize the wonderful staff I had the pleasure of working with. I have had my CPAP for a few months, and while I don't care to admit this, I am not very savvy with the thing. Usually, I have no problems, but I recently began having issues with it. I found this Apria location and stopped by a week or so ago, not knowing I needed to make an appointment. I was able to speak with Courtney, who went above and beyond to squeeze me in even though I had not made an appointment. I was blown away with her knowledge regarding my CPAP as well as her ability to explain and quickly resolve my issues without making me feel... less than intelligent as I often do when it comes to technology. As I am a little hard of hearing, staff at other offices I have been to seem to rush me out the door, especially when they have to repeat themselves. Courtney allowed me to take my time and ensured all my questions were answered. We even talked briefly about my grandkids and my labrador Bailey. To those who have been taken aback by the other reviews, I would disregard them completely. All of the staff I interacted with at Apria were wonderful. Since my visit, I have been able to sleep better at night. I will be coming back if I have any other issues! Thank you, everyone! read more

Giving Apria one star is grossly overly-generous, but I couldn't leave a review otherwise. Dealing with this company - just to get my physician-requested & insurance-approved walker, has been a VERY unnecessary nightmare! Calls go unreturned... nearly impossible to actually speak to staff - & when you do, they are uninformed, unprofessional & extremely rude... multiple faxed physician's requests/prescriptions for walker are somehow "lost" or "not received"... 2-page forms sent to physician to fill out - asking for # of inches between my bed & wall, etc. are "ridiculous" (my doctor's description)... unless you insist on speaking to one specific staff member, you will get 2-3 different answers to your question... they actually suggested that while I waited for them to get their paperwork figured out, I could go "buy one cheap at a thrift store" (I had to remind them I couldn't drive myself to thrift stores due to my broken ankle & foot - the REASON for my need of a walker). I could go on & on with many more examples of their complete ineptness. After almost 1 month of getting nowhere - and STILL no walker or phone call - I bought my own on Amazon... had it the next day. I honestly don't know HOW these people manage to even get through their day without serious injury to themselves or others! Dealing with Apria can best be summed up as - the perfect example of a complete s#!t-show (and that's being kind). read more

AVOID this company! I was prescribed a CPAP machine by my doctor. They sent me to Apria Healthcare. I went in and signed some paperwork which said I was responsible for $167.00 of the cost of my equipment. The bill the sent was for $185.00. I tried several times to contact their billing department but always end up speaking to someone in India with a bad script who is not able to make adjustments to my account or even explain the billing. When I saw I could buy the machine from Amazon.com for $520.00 instead of renting it for $60/mo, it just made sense to return it...so I did. The person I spoke to said I needed an appointment to return it, and it was 2 days after my 1 month anniversary. They said...no problem, I wouldn't;t be charged the additional month....which I was. This is a perfect example of how our healthcare system is broken and ends fixing. Overcharging, bad service, and nobody looking after the consumer. read more

MINUS 100 STARS by any means avoid Apria, I am very happy with my kaiser insurance, but Apria, service and prices sucks horrible absolutely disgusted. read more

Not exactly to do with the palm desert location but to do with customer service when you call. I've called numerous times to change my billing address because I moved shortly after having my baby. They continued to send the bill to my old house instead of contacting me via the phone number I've provided them they put me into collections. I've never had a problem paying a bill, but when someone moves & submits a new address you should start sending the bill to the new address. I also called to ask about how can we resolve the issue where I can pay them the full amount up front and I I asked for was an email stating what exactly my charges were they said it would take 5 business days which turned into 2 weeks before I saw an email to check any statements. The communication with this company is terrible & I would never recommend them to anyone. read more

I found my first encounter with Apria to be professional and efficiently handled. I look forward to many years of excellent service with them. read more

The worst customer service ever! What makes it worse is that my insurance only contracts with this company so I can't even change! How do I do zero stars? read more

the automated attendant phone answerer is horrible. no matter when you call you wait and wait for a live body. When you finally get through to sales they seem to upsell you on what you want just because medicare will pay for it. delivery is spotty multiple items ordered and you get one item in a few days and now on hold after three weeks to find out where the remainder of my order is. I really need to explore where else i can get cpap supplies read more

My 86 year old ill Mother was told to come into the branch today as her physician had ordered portable oxygen for her. The weather in Palm Springs at this time of year makes it very difficult for to breath. She uses a walker and has 24/7 caregivers as she cannot be alone. She was told she needed a test but she did that last week.the caregiver was told to bring in her tank but she only has a concentrator. No one seems to know about their patient! Dangerous and incompetent. read more

hands down worst customer service ever!!!! i was lied to by 3 different supervisors in the ordering dept. (the 800 number for ordering your cpap supplies) i ordered over a month ago, kept getting the run around, then straight up lied to, told my order was fixed and being expedited!!!! three times!!!! never happened!!!! one lie after another! this is medically necessary equip, not optional stuff! i wouldn't trust them for nothing!!!!!!!!!!!!!! read more

When customer service is atrocious no matter when you call its like an hour wait they never resolve the problem they don't have records of what you pay for what insurance paid and when they got payments even if it was billed twice and what you were charged twice they don't have a clue this place should be shut down and obviously after checking they're not a member of the Better Business Bureau now I know why I still my file a complaint people don't expect to breathe breathe easy with this outfit read more

This is the worse company I have ever had to deal with. My doctor ordered a portable oxygen concentrator and I have had the worse experience in trying to talk to the company in Palm Desert. They want me to get some kind of test, which I already received from my pulmonologist, and I qualify for it. Now they tell me it is on back order. Their call center is located "off shore". You can tell they are not comfortable with the English language. They won't let me talk to anyone in the office either. If someone knows how to get a hold of corporate, please let me know. Thank you. read more