I place an order online. It was confusing. I called back and the customer service person told me that the order does not show up for 24 hours, and transferred me to the order dept. They told me to wait 2 to 4 days to see the order to modify it. In this day and age of computers, I have not experienced this problem for at least 20 years. You place an order. It is in the database. this company must be doing things like the "good old days". Frustrating . . . read more

Worst company ever to order products from. Horrible customer service, does not ship as promised

The Apria Healthcare Roselle, NJ, office is the very worst! Avoid them at all cost. They're unresponsive, incompetent, and just plain don't care. You can call them in an emergency, and you might get lucky and get a call four days later. My experience is that they just don't call! I even called to speak with the manager two days ago and was told she would call me back right after she gets on the phone. We are going into the third day now, and I am still waiting for that call. Three times in a row in a span of three weeks they sent me the same wrong supplies for my bypap. They simply don't care. Don't bother with this one! Disgusted at such poor and slothful healthcare providers. read more

My past 4 months experience with Apria is very poor. I have the CPAP equipment for 9 months so far and this relationship is quickly going to end. As a company they have no respect for security of the customer: on 2 occasions they sent "reps" to my home announced and without ID. I have made bi weekly calls to CS to resolve my billing issues since I'm on Medicare. I am told I owe no payment and I'm up to date. Never was I told I have to return equipment. I just received a letter stating equipment must be returned in 7 days. Not one CS rep I spoke with gave me this information. This healthcare supplier has to get it together - there are other suppliers of CPAP supplies so they have to fix issues and communication such that there's consistent and correct and timely information provide to patients who rely on them for healthcare needs. read more

Apria is the worst company I have ever dealt with. They keep on sending me the wrong product. They don't know what the hell they're doing.

My complaint is that I went for my sleep study in April 21, 2023 and the order for my new cpap machine went in April 24, 2023 (according to my doctor). The order was not recognized until May 8, 2023 and according to my doctor's office, my insurance has paid for everything. Here it is JUNE 22, 2023 and I still have no machine nor anything in correspondence from Apria, no estimated delivery date, and find it hard to believe that I have to track my machine down and not my doctor's office. If I do not hear from Apria shortly, I am going to call my insurance company and have them collect the monies allocated as well as cancel my order. read more

This is a races, place Ive seen at first hand. This company along with the races humans that answers the phone, all of them, I havent gotten nasty with there evil doing, and scamming my insurance, and they lie so much, while my health getting worser. I wont go to far with the things, they've done, and it takes evil people like those that works there, I had a concentrator hadnt been working in 3 months. I have missed too many doctor appointments with these evil humans works there, Its going on a month, I havent receive any oxygen tanks from these people, I done been out of my pockets, over 5,000 cash easily buying from other people, and they dont give a heck. Ive been hospitalize too many times due to a lack of oxygen. I still try and remain humble. I will definetely take legal actions to this company, and thats all, I can do. Im forced to go in a ambulance to the hospital, and continued to have my medical neglect on file, as usual, but this time, I wont leave the hospital until, I get another supplier. I hate, Im no longer with Doubek medical supplier, since, I havent been with them, and my doctor changed my supplier, without telling me anything until afterwards, and my oxygen has diminish. read more

I just started using a CPAP on Jan 8, 2025. The initial order was placed by my doctor. My new Air sense 11 was delivered within a week. I didn't realize I needed distilled water until it was too late to shop, and I postponed using it for a day. After 3 days I had an 'air leakage' issue and the cpap didn't run longer than 4 secs. I called on Saturday morning and was told no one could help till Monday, and they would call me. I figured out what was wrong later on Saturday. I received the promised return call promptly Monday morning. Since receiving the Cpap, I've received at lest 3 unsolicited 'How's it going calls' from Apria staff. I've found the Apria folks I've spoken with to be knowledgeable, friendly and very helpful. I've been using a nose only mask and am making arrangements to try a hybrid mask for both nose and mouth. There's no additional cost if I request the alternative mask within the first 30 days! I spoke with an Apria support rep this afternoon, and got a call back a few hours later to finalize the order. I set up a supply replacement order, and it came in 3 days. My Apria experience has been remarkably positive, and I was very surprised to see so many negative reviews. That said, I found the access to user guides/instructions to be awkward. The instructions delivered with the equipment provided no real step-by-step guidance. I had to go to searching web sites to find appropriate PDFs to have all the instructions that should have been readily available. read more

This medical supply company is incompetent. First never allow them to auto ship anything to you because they send products you don't need just so they can bill your insurance! I stopped the auto shipments. Secondly, I received a bill in January for $49,97 and I paid it on line in full January 14th. On February 7th I received a call telling me I owed money and I need to call then to resolve the balance due. I called them back Feb. 7th and was disconnected 5 times...I went on their website and I see they show I still owe $49.97 so I called again and the automated system said I owe $3.23 but when I final spoke with someone I was told I owe $53.20!!! I asked why I am being told 3 different amounts from the same company. Why aren't their systems all the same, She kept repeating that the $3,23 had not been posted on the sytem even though the $3.23 was charged January 9th (almost one month later). Still does not explain why telephone auto system said $3.23, Wedsite said $49.97 and representive said $53.20 Do Not sign up for AutoPay!!!! read more

I can't even begin to state my frustration with this company. No one is accountable. They sent me the wrong mask and then told me I had to wait 4 months for a new one when they were the ones who made the mistake in the first place. Everyone who works for this company seems to be wildly incompetent! I have to speak to reps in the Philippines who have no clue what they are doing. When I ask for a supervisor they refuse, if you have any other choice for CPAP machines take anything but APRIA. I can't use my machine now and are they billing me for it? Of course they are. read more

Terrible customer service. I began communication with Apria more than a month ago and still have not received the equipment my mother needs. They fail to make follow-up status calls regarding the scripts or insurance feedback. Every time I needed to know the status of an order, I did all of the leg work. I spoke with Trish several times and asked for a return call and still have yet to receive one. Today I made my fourth and final call. I spoke with Concetta who was rude and hung up the phone on me. I will be taking my business elsewhere. I would advise you to do the same. If I could give them zero stars I would. They are not worth the aggravation. read more

I have rarely experienced the level of incompetence I've seen at Apria. If you've got lots of free time to wait on hold, give them a call. It took literally MONTHS for them to resolve insurance issues to get a machine to my home. They NEVER send supplies. They have an automated system to re-order supplies which is the OPPOSITE of efficient. Then when you try to reach a human being--good luck! I have been working with them for years because my doctor insists on utilizing them to provide the device that I need for my sleep apnea. The device itself is fine but actually getting it (and the supplies that need to be replaced on a frequent basis) is a disaster. Who ever heard of a company in this day and age that never allows employees to be reached by direct extension or email? Who are they hiding from? Customers must dive into the morass of their system every time--it's like starting all over again every time you need assistance. There is no one there but ghosts on an 800 line. This is a classic example of a monopoly--a company that you NEED to use because they are so big and important, and they have precisely ZERO incentive to actually provide service. Because they are the only game in town. read more

My experience of Apria Healthcare has so far been excellent. I had a foot injury that required that I use a knee walker. Once I finally was able to get my health insurance to help pay for the rental, the referral went to Apria. I called Apria and was able, with thier help, to sort out yet another thing my health insurance company had done. The knee roller, an excellent model by the way, was delivered the next day. The only thing I wish I was able to get is a slightly better orientation to its use, and a check for how to best set it up for my height. Everything else, absolutely grand. I will be returning the knee walker pretty soon. My condition has largely improved. I really appreciated the service. Without the roller I would not have been able to return to work. read more

The worst of the worst in medical supply. Switched insurance now they are claiming I owe them for products that were paid in full. And charging me monthly rental fees. Fighting with them for months to get an itemized bill is like finding the missing WMDs form Iraq. My credit is being ruined and no one in customer service will give you someone with any real authority other than people to take your money. There a "levels" of customer service there. Good luck with this dumpster fire of a company that outsources billing to India. read more

Horizon BCBS referred us to Apria for an in-home hospital bed following my open heart surgery. They were supposed to deliver it the day before I was discharged but they didn't nor did they deliver it on my day of discharge, so I had to climb 15 stairs to sleep, 4 days after open heart surgery. They called us at 11:30pm that night to say they could deliver it but we're still 30 min away and had broken down but no one bothered to call us to tell us. Now they claim they'll deliver today. Just hoping we don't get double charged on top of everything else, as Ilan reported. read more

RUN AS FAST YOU CAN FROM THIS COMPANY!!! Horrible company and even worse customer service. Requested a replacement plug for my CPAP machine and was sent the wrong plug. When I called to ask for another one, the rep said, "yeah, aha, mmm hhmm, yeah, ok, it's in the mail". Well, a month later and guess what ... no plug received yet. Here's another stunner, I'm in the process of ordering a new CPAP machine and have been going back and forth with their incompetent customer service reps in the Philippines for the last month who have been telling me that someone will be calling me back to confirm the status of my order. Well, guess what? SHOCKER! No call-backs. And each time I call them, they seem SHOCKED that no is calling me back. I can't BELIEVE this company stays in business, but somehow it does and somehow my insurance company directs me to use these incompetent idiots. read more

Terrible - miserable customer service. I have been receiving the wrong medial equipment refills. Repeated calls and emails go unanswered it's been months now... These guys need to be put out of business. read more

Worst ever. Ordered a breast pump, and orders were never submitted until I call them to chase up status. After 15 days, order processed and somehow they were planning to ship me a rental breast pump! I didn't want a rental one and I explicitly told them as well as doctors' prescription my order is for PURCHASE model, NOT RENTAL model. read more

Just a terrible experience.... do not use this service if you actually need your medical equipment in a timely manner

Patients beware Apria charges you and sending you invoices for funds they received from your insurance. Yes they double charge!! I was double charged for multiple months until I discovered it by accident in early 2020. They admitted they double charged me for $575 during the previous year. They never bothered to let me know of this and just kept the funds. I requested a refund in January then again in June. Finally, only by the end of November they sent me a check however it was against the sum they promised to send of the full $575 that they double charged me, and it was $103.5 short. Once again, no one bothered to call me or email me why they didn't pay in full the funds they stole from me a year ago. I am taking this to the next level for a lawsuit. Patients beware. Make sure to NEVER allow Apria to have auto payment set with your credit card or bank. Have them send you an invoice by mail each time and pay by check ONLY after you check with your insurance they didn't pay already. This company are crooks!!! Watch your money. read more

I saw bad ratings and was worried but honestly I might bet those feedback ratings were based off the main line and not this individual facility which the main line will not transfer you to. My sister had a fitting for a CPAP mask and they were above and beyond in not just the fitting but showing us all aspects of the machine. No wait but it was like pulling teeth to find out it existed as this was the closest facility to staten island but they insisted on long island city which is a much bigger inconvenience to get to. We had no billing issues or any problems with any service except the staff on the 800 number are not educated on basic information read more

This is the worst company ever! I was having a problem with my cpap machine and i wanted to speak with a respiratory therapist. I left 3 messages with no return call. When i called customer service they put me thru to a call center in the philippines and it was very difficult to understand the person on the other end of the phone. I finally got so frustrated and i called to return my equipment and they said ok. They never tried to assist me with a solution. Don't use this company!!!! Poor poor service!!! read more

I can not believe that this is what our healthcare system has become. A very close friend of mine was discharged from the hospital diagnosed with cancer and a hospital bed was ordered 2 days ago. We are approaching the 3rd day and no hospital bed. I am in the medical field owned 2 DME companies and I understand the prior auth process. What I do not understand is how every time we call to check the status we get a different answer. The best was go look outside I see the tracker he just arrived or should be there in 10 minutes. I was persistent in calling and demanded they contact the driver " MIGUEL". Well he was useless and very unprofessional to the point I was starting to lose my temper. I wish he is in the same situation as we were one day. I can not believe the federal government would contract a place like this. read more

This is a terrible company. I was pre-approved by my insurance for a new cpap machine 2 weeks ago and am still waiting. They say I will receive a call back 24-48 hours and never did. They said they were fast tracking my order due to the fact that my present machine stopped working. I am trying to buy a cpap on eBay unless I can find another company. read more

Terrible company! Was prescribed a CPAP machine by my doctor even though I did not feel I needed one for a variety of reasons. Anyway after using the machine for a few nights I had a couple of questions and concerns so I called my contact person Marie who couldn't have been more UNHELPFUL! A few days later I again called Marie and she was very " short" with me saying just try it again. I had a feeling the CPAP was either not functioning correctly or the whole reason for being prescribed this device was unnecessary. Every morning I would review my history and it would say that I stopped breathing 7-10 times an hour. I asked my wife if I was snoring or sounded as if my breathing stopped and she said no. (She is a very light sleeper). I never felt tired in the morning or during the day except when I used the CPAP machine the night before. I contacted my doctor and advised him of the same. He was going to call a Apria rep who in turn would contact me which never happened. Anyway I wanted to test the machine one night, I hooked up the device and used it for exactly one hour making sure I stayed awake the whole time. After that one hour I removed the machine went to sleep and in the morning checked the night history. Believe it or not it said I used the machine for 58 minutes and that I stopped breathing 7 TIMES?????? Are you kidding me? The CPAP is a over prescribed device in my opinion. The company also had me jumping thru hoops just to return the unit. I guess it's more important to rip off my insurance company then to provide honest reliable service. read more