Great company to go and swim with whale sharks. Keep in mind these are only here in season…read more (Starting around June 1st - September 15th) The downside to coming to Mexico to swim with the Whale Sharks is you have to wear those ridiculous life vests, but in Isla Mujeres it's almost a guaranteed sighting. Due to government regulations no free diving . The life vest makes it seem like more of a tourist trap than pelagic adventures in other countries. Still a great experience to be in the water with such magical creatures.

What a great experience! My family and I couldn't be more pleased with the whale shark expedience…read morethat was provided. The boat ride to get to the sharks can be long (approx. 1 - 1.5 hours) but worth it. Our guide Felipe explained what we can do and what we cant do once we get to the whale sharks. Once a whale shark was spotted, the captain dropped us in the water, perfectly positioned to see the whale shark. Once we returned, we stopped at Playa Norte (some the prettiest water I have ever seen in my life) and they made some fresh ceviche for everyone on board. What a great day and I would recommend their services to anyone.

We traveled to Mexico in July despite it being super hot in the hopes of seeing whale sharks!…read moreMexico Whale Shark made it super easy for us by picking us directly from the ferry terminal and taking us to the pier. There they served us light refreshments before we were off. It's never a guarantee of what we'll be able to see (because wildlife), the boat ride itself was an adventure as we had to travel fairly far out to the spot where the current had currently pushed up a lot of food and thus where the whale sharks were likely to hang out. We saw sea turtles along the way! Also completely out of our control is the condition of the waves, the day we went out was choppy. I luckily don't get motion sickness but for others it was tough - highly recommend coming prepared and taking Dramamine BEFORE you start on the boat ride! If you take it after you're sick it's too late! We were lucky - there were about 10 whale sharks! They mentioned the previous day there were around 5. We each had a couple turns going out to swim with the whale sharks, going two at a time together with guide Dara who helped us all navigate in the water. We felt safe and completely taken care of the whole time - even for those who were sick, they were always attentive by offering water and other solutions to make everyone feel better (ie. lying down on the ground or spending some time in the water). On the way back, we were lucky enough to pass through a big group of dolphins - they were riding the waves right next to us! We also stopped by the beach on Isla de las Mujeres and they prepared us some delicious snacks: ceviche and mangos. All in all we had an amazing trip and would highly recommend the Mexico Whale Shark tour for anyone who is interested! Great people and wonderful service.

Absolutely incredible! We were surrounded by whale sharks on all sides. The shuttle service was…read moreexceptional, and the guides and boat were very very professional. I would highly recommend this to anyone.

We did the whale shark excursion with Mexico Divers today. I will break the review into two parts…read more The booking process and the actual excursion. Booking process- We walked in - in person - to book the excursion. The employee was very friendly and professional. She explained everything throughly. My only gripe is they charge a 10 percent service charge to pay with a card. When the excursion is expensive - with a group - that charge can add up quickly. We were quoted $30-$35 USD cheaper all over the island. Based on a recommendation, we booked anyway - after walking to find an ATM - this was inconvenient. The excursion- The captain and guide were amazing. They took us out to swim with the whale sharks and we hit the jackpot. We also swam with mantas - which was awesome. On the way back, the captain made pitstop so the group could do a little snorkeling. Everyone loved it. Again, my only gripe was the service charge - if that wasn't there - or if it was around 3 percent - I would give a 5.

Absolutely incredible. My last dive was over 14 years ago during my PADI certification, so this was…read moremy first "real" dive. I had forgotten basically everything! I signed up for the refresher course, which was right before the dive, so it only added an hour and a half to the total time. Marie, my instructor, was AWESOME. She walked me through everything and was incredibly patient. Her positive energy was infectious. I was pretty stressed out during the start of the first dive, and she knew exactly how to chill me out. By the second dive it felt like old hand. Also... the museum and reef were super cool, too :) Highly recommended.

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

Jesús, Fernando & Sergio truly provided the absolute best experience I've had, not just in Mexico,…read morebut out of all the times I've been snorkeling. They were extremely knowledgeable, friendly, funny, safety oriented & made an effort to make sure that all guests had an amazing time. My group had just missed the ferry (coming in from Cancun) and they still accommodated us & made sure we made our reservation when they had no obligation to. Not to mention they were extremely responsive & easy to communicate with during this whole fiasco. They brought us to absolutely stunning locations & I have never swam with as many schools of fish as I did during this tour. Jesús was even willing to help me get a closer shot of the underwater statues. They educated our group on best practices to preserve the reef (which I already am aware of, but appreciate for the less-informed) & stopped the boat when a plastic bag got caught in the wind so that they could fish it out to reduce on ocean plastic (I am very keen on leaving as little of an impact on the world we live in). We were served sandwiches / ceviche + totopos for lunch and water / margaritas were provided. Their thoughtfulness, mindfulness & willingness to provide the absolute best experience truly outshined any excursion I have done in the past. Their service is truly unparalleled. Would highly recommend - thank you for the amazing experience!!

We had a great snorkeling tour with Island Adventure Mexico. We were able to book a trip the day…read morebefore at a much more affordable cost than what our hotel had to offer. Ended up being around $45 per person. Seems like the reviews are more favorable on TripAdvisor. It started off a bit disorganized at first, but we finally started boarding and ended up stopping by three different reef spots along La Isla Mujeres. The current were strong but we had two guides looking out for us and taking underwater pictures for us (still pending). Boat included bottled water, margaritas, and tequila. We made sure to tip well. Lunch was included in the price at Playa Tiburón, which took place after all the snorkeling (thank goodness). Coronado fish, veggie slaw, rice, and butter spaghetti, corn tortillas, spicy sauce and salt. Our guides helped with prepping and serving lunch. Overall, we had a fun time with Island Adventures Mexico!

This place was amazing. The service was great, not busy or rushed. Golf cart was great, no major…read moreissue. Once we got out golf the lady at the front seat told us that they had a private beach and pointed us to the address. The beach was great, prestige and best of all, NOT crowded. 5 stars all around.

Easy in and out, good gas powered carts, friendly staff, no haggle prices make this an easy pick…read moreme. They're about 1/4 mile from the ferry terminal. An easy walk.

We went on a catamaran trip to Isla Mujeres that we signed up for at our hotel. The communication…read morewas poor from the beginning. They were 15+ min late picking us up only to wait for 1+ hours at the dock for the catamaran. It was advertised as a catamaran, snorkel, island adventure, and then an exclusive beach club. Snorkeling was amazing but equipment was cheap and not enough time to do it. The "exclusive" beach club was not nice at all. Food was mediocre at best and felt like we were eating at a mess hall. Basically this was a booze cruise, which is great for some, but it was not sold to us as such and it was a totally disappointing experience. It felt like a floating frat party with cheap alcohol and workers pouring tequila down teenagers throats.

I'm rating this establishment two starts because initially my friend and I had a great time, but…read moredue to inclement weather we were refused a refund. We were able to jet ski for an hour because our other excursions were canceled, but once it was time for our third excursion it started to rain really hard. We were promised a refund that should've hit my account in 24 hours, but I never received it. We left next day. I called and emailed multiple times and nothing has changed. Please don't book with them. If you experience inclement weather on your trip they will likely scam you out of your money! Find another company. Hope this helps.

My group wanted to do snorkeling and at first I was going to go with a place off Viator but Reddit…read moresteered me to Casa del Buceo - it's a small locally owned business and the prices are very fair compared to other places. For reference, a private group of eight on a 2 hour snorkeling tour was 1500 pesos per person. I think we could have done 2.5 hours but more on that later. Booking and confirming the reservation was a breeze - I did it all over email but they also have WhatsApp. Two days before our scheduled date, they asked to push it to a day earlier because the weather was looking bad the morning that we requested so I felt very reassured that they were keeping an eye on the forecast. Now I've only gone snorkeling once before but the snorkeling around the island gets pretty choppy with the waves. I'm saying that as someone who gets seasick at the drop of a hat and even thought I took medication before this trip, I still got super seasick as soon as the boat stopped and we were just swaying around and putting on our fins. Getting in the water and seeing all the cool fish (the visibility was great) helped but by the end of the second snorkeling stop (where they took us out much deeper and the waves were ROUGH), a few others and I were basically green and we called the end of the tour and headed back. I can't say enough good things about the people who work here, from the guy who helped get us set up with our equipment and later brought me a mug of super fizzy Coke to help settle my stomach to our tour guide who pointed out neat things below us (like the underwater sculptures at MUSA). I will say that the actual mechanics of snorkeling was a learn as you go approach - we didn't get much instruction other than just to blow on the googles if they fogged up - so unless you're an experienced snorkeler/swimmer, you might spend the first ten minutes accidentally gulping salt water. Once I did get the hang of it, it was a lot of fun. And even though the open water got terrifying near the end and, despite my nausea, I was fighting back fears of being swept away on the current, I felt safe that our guide was somewhere close around us. I don't think snorkeling is in the cards for me in the near future but for anyone else who's interested, I can't recommend CdB enough!

We couldn't go out due to the weather, which happens. We tried to be as flexible as possible, but…read moreboth days, the port didn't let anyone out. Casa del Buceo kept $120 USD of our deposit, and did not provide any service. Why not a full refund? That's a good question. Unfortunately, I cannot recommend this place. Unless you are going same day when the weather is nice, maybe the team is good, but I wouldn't reserve in advance again with them due to their lack of flexibility.