We purchased a reverse osmosis system from Aqua Pure Solutions based on the extensive claims on their website and sales rep Tiffany about removing contaminants from drinking water, including lead, bacteria, pesticides, herbicides, pharmaceuticals, and other impurities. The company emphasizes that reverse osmosis systems are critical for providing clean, safe drinking water and promotes the effectiveness of their systems in removing up to 99% of contaminants. What makes our experience so frustrating is that Aqua Pure Solutions also stressed the importance of regular filter replacements to maintain system performance. Our filters were due to be replaced in **October 2025**, and despite numerous phone calls over the past several months, we have repeatedly been told that the replacement filters are on backorder. If regular maintenance is essential to ensuring the system performs as advertised, then customers should be able to obtain replacement filters in a timely manner. It is difficult to reconcile the company's emphasis on water quality and contaminant removal with the fact that we have been waiting many months for the very filters needed to keep the system functioning properly. We understand that supply chain issues can occur, but after repeated calls, we still have no filters, no alternative solution, and no clear timeline. For a company that markets itself as a water quality expert, the lack of follow-through and customer support has been extremely disappointing. I hope Aqua Pure Solutions improves its inventory management, communication, and commitment to existing customers. Right now, I cannot recommend them based on our experience after the sale. read more

Can you fall in love with your water? YES YOU CAN! I absolutely love my water - going from swampy Florida water to clean and soft water in one professional visit. My first shower felt amazing and my hair is so soft! Reverse osmosis water tastes great and gives me peace of mind knowing it's safe to drink. Our installation was perfect and every rep we were in contact with was nothing short of professional and caring, going above and beyond our expectations. I would 100% recommend this company! read more

I have had the filter for 5 years. I was misinformed since day one. I was told I didn't have to maintain the unit for 10 years, my unit is behind a wall that I have no access to unless unscrewed. Was not told that I had to put salt in the unit every two months, would have been nice for the person installing it to tell me to make the wall to a little door. The unit under the sink was supposed to be changed every 18 months/ 2 years. I was not told that either. I thought I had bad plumbing issues or a dead animal under my sink. So I called and asked for a technician. No one called me back when they said they would, I called a day early to make sure someone was coming and they said yes at 8am. The day comes and nothing, I tried calling nothing, I have to go to work and they are an hour late. They came at 10am saying that it was in the computer system even though I called to confirm. At this point I just want the kitchen filter gone so told them to take it away but they can only disconnect it a leave it where it is. They couldn't even take the filter that was causing the deathly smell. I am so disappointed with this company of not calling, not informing, terrible communication. I would never get another system from them again when I get a new place. And after being a customer for 5 years and paying for the system, they never had my email. I told them don't you think that's bad knowing a customer is having issues not being informed and you don't have their email read more

Aqua Pure fixed our bad tasting and smelly water situation. Tiffany was great to work with -- explained options and provided recommendations. We went with the softener system and reverse osmosis (with inline mineralization filter). Installation was professionally handled by Josh. He was knowledgeable and pleasant. Water quality significantly improved and our water has never tasted better. We recommend this system to all our North Port friends. read more

Luke, the owner, was an expert in home water conditioning solutions and thinks outside the box to give the customer what they are looking for. Eric, the sales men was knowledgeable and low key and initiated the Bone Char idea to eliminate the Fluoride from our water which was top on our list. Luke ran with it and designed the system. Eddie the installer was professional, cordial and meticulous in every way, leaving everything clean and tidy and reflecting a well run company. Top notch all the way around. Thank you Luke, Eric and Eddie. read more

We had an Aqua Pure water treatment system installed in our home in February 2023. In August of 2024 the transformer on the equipment needed to be replaced. They came out for the service call and replaced the transformer, no one ever mentioned that there would be a charge. Now it's December and they called to tell us that we never paid the service call invoice. This is a disgrace that they don't tell you at the time of service there will be a charge then bill you 4 months later. I would not recommend the Palmetto location. read more

The owner came to my home, and he is extremely passionate about his business and what they do. I purchased the best system they have upon being fully educated. I'm looking forward to having this installed in my home and have already recommended Aqua Pure Solutions to a few friends and neighbors. They design and build their own equipment, very impressive. Rock solid company and owner! I'm only rating them 5 stars because 10 isn't an option. read more

Being relatively new to the area, we were shopping for a water purification system, and our neighbor recommended Aqua Pure Solutions. All of the employees we dealt with at Aqua Pure Solutions were courteous, knowledgeable, punctual, and went "above and beyond" to service our needs. We did comparison pricing with other water purification companies, and found Aqua Pure to be the most reasonable, over the long-haul. Going with them was one of the best decisions we've ever made. Kudos to Aqua Pure! read more

We had a water softener where we lived in Oregon so we found a company with high ratings and called them. The guy on the phone was I think Bob and he set us up to have our water tested. 2 days later the man showed up who was Eric and he was very nice and said that he needed to test our water so he could make sure we ordered the correct equipment. He did various tests and showed us in a book with a lot of pictures as to what he was explaining and actually it was enlightening and entertaining all at once. The guy knew what he was talking about and we felt very comfortable talking to him. No pressure or sell sell attitude which made us feel better. We bought a system and they installed it and I asked the installer if he could ask Eric to stop by when he had a chance and Eric called me the next day and stopped by our home and I asked him to test the water now that the system was installed. Eric said sure, and when he tested the water in not only the sink but also the shower, we could not believe the difference. WOW! My wife and I are in our 50's and my wife said the water was drying out her hair, Well once the water softener was installed, we gave the dogs a bath and then she took a long shower and when she got out, she walked up to me and said, Michael, feel my hair. I did and it was not dry and felt soft and nice. Hard to explain but what a difference. My wife was happy and I am very glad we purchased this system because it makes such a big difference. It looks so nice in our garage and takes up very little room. Thanks Eric and to the installer who I think was Doug. I will try to add a picture if I remember so you can see what I am talking about. read more

Unfortunately, I cannot rate these people on their products as they didn't care to show up to the first appointment at my house. I can, however, rate them on their customer service, which is nonexistent. Zero stars. I made an appointment for them to be INVITED into my home to tell me what their products could do for us, so that maybe I would GIVE THEM MONEY. I made this appointment the day before they were to show up. I talked with 2 guys, the last one being Bob who had to confirm the appointment time right after I had confirmed it with the first guy, like he can't trust that man to do his job correctly. They were to show up on a Friday evening between 5-7pm, which is already an undesirable time slot for both parties, but I thought it better to get it done asap. No more than 3 hours after I made the appointment do I receive a text message asking me to confirm the appointment by CALLING THEM BACK, texting not available with the number. I thought that text message odd as I had just made the appointment, and considered it an auto-reminder that many businesses send. The next day, our meeting time comes and goes, as does our family time on a Friday night. NO ONE considered giving ME a phone call to confirm whether or not I would still be available for this meeting I JUST SCHEDULED. The burden to confirm the appointment was upon me, the customer, with no warning that they would CANCEL on me if I don't have time to respond (as a busy mother with 3 children under 7 years old). I called their numbers multiple times after no one showed, and Bob eventually decided to call my number back wondering who the heck I was calling him. He made excuses saying it's MY fault he didn't bother to show up, using the names of the former owners of this house (we just moved in) not matching our names as a reason the appointment may not be legitimate, that I didn't call back to confirm, etc. He didn't like my response and hung up on me. I brushed it off thinking some people just don't know how to do business and I'll move on. But then today, one week after they didn't show, this company had the gall to CALL ME BACK ASKING FOR MY MONEY AGAIN! The man on the phone seemed surprised that I would be angry that he dare call back and ask for my business. I began calmly explaining to him why that wouldn't be happening, my points below. He wouldn't listen or let me speak, and I had to raise my voice to try to be heard. He instead constantly interrupted me saying, "Now YOU listen!" No. That is not how it's going to work when you call me for MY business, MY MONEY. He hung up on me (once again) when I wouldn't accept his rudeness and just listen to their excuses like a nice little woman should. Absolutely no apologies on their end, hence this review. This company needs to get their act together. This is not how 99% of businesses work. The burden of response is NOT on the customer. When businesses want to confirm the appointment via text, this is fine. But if you send a TEXT to me: 1. Don't expect any more than a text back, and certainly not force the person to call you back when you aren't giving a call. You need to automate your communication system fully. 2. ESPECIALLY when that appointment was made less than 24 hours before. 3. Most importantly, if one doesn't respond to a text or phone call to confirm an appointment, you do not outright cancel said appointment, with no warning, and NO CALL. The burden of communication is on the business ALWAYS, NOT the person who is trying to give you money. Learn some business sense. Don't ever call me again. read more

We've had this aqua pure water system for almost 6 months now. We purchased it because of the nasty egg water smell and our appliances going bad down here in florida. So far, as long as we keep the salt crystals container topped off there are no issues. I had an associate come over here today for a check up and everything was in great shape. If you can afford the system I highly recommend it. read more

Chris was excellent. He educated us, as well as, checked and tested our 3 year old system fully. We feel very confident about our water purification system. Thank you Chris! read more

I want to thank Eric for showing me the system and I did add the osmosis to my kitchen sink. I now get great water for my family & my dogs right from the faucett and I do not have to go to Walmart or Costco each month to buy 4 cases of water. I am in my 50's and my hair was having issues and once my water system was installed, my hair is cleaner, I can feel the difference and I hardly need to use any shampoo because of the difference made by installing this water softner. I don't trust anyone or anything sadly and when Eric showed me what the water softner does, I believed him because he seemed so honest and once it got installed, I saw first hand that Eric was telling the truth. I am so HAPPY that I bought this water treatment system. I don't want to write a book but I wanted to say thank you to Eric and Aqua Pure Solutions. I will never live in a home again without having a water system. Thank you Really! read more

On Aug 9th ,19, I saw Luke in my home and was impressed, to the extent that I wrote him a check for my softener and reverse osmosis system for $3871.00. He said I had three days to change my mind, I did change my mind and returned the contract the next day, that was Aug12,2019. He cashed my check Fri nite and while saying he wound pay me back on08/22/19 has not sent a check yet as of today, 09/10,19. I think these are untrustworthy people, they won't return calls or live up to any of there contracted promises!! BEWARE ofLUKE the owner Lest you be scammed also!!! HJK scammed 08/09/2019 read more

Worst experience ever !! Worst company in my 61 years alive I ever had to deal with .... I am at my wits end with this company's manners their work and most def their equity which SUCKS ! We have had nothing but problems with this system since it was installed at a cost of over $6000. After installing it did not work 4 almost 3 months after sev calls it finally was to b in full running order it has never worked. We had recently called yet again now at a new feee over $350 to do whatever they says it needed less than 2 years after install really ?? Now it's worse than ever my water is unusable can't wash my body my clothes my dishes def u drinkable etc had to check into a hotel at a cost f over $150 a nite still no Service they were suppose to b here yesterday by 4 no show no call no nothing as per usual we have called texted owner nothing we r without any water any device I would never receive these company it's a huge scam b warned read more

Aqua pure came out to do a yearly inspection of our filtration system. The tech was very knowledgeable and professional. It just so happened that the outside unit was erroring and he diagnosed the issue. It was fixed and the maintenance on the system was completed in about 1 hour. Highly recommend this company. read more

Their service has been impeccable. They showed up on time to install my water purification system and it has been working perfectly for the past three months. Our water in Cape coral was terrible tasting and now the water is totally palatable.and great tasting. Our dishes come out of the dishwasher much cleaner as the water is much softer. The sales person was Tiffany and she was very knowledgeable and friendly. The follow up appointment was with AMY to make sure the water quality was good she tested for softness and water purity. Thank you AMY for being so friendly. read more

Aqua Pure Solutions is an outstanding company! We are so happy we made the decision to get a water softener and reverse osmosis system for our home. There is such a noticeable difference in the quality of our water. Our representative, Tiffany was very knowledgable and thorough in explaining all the benefits of these products We would highly recommend this company, to anyone who is interested in enjoying clean, pure and aroma free Florida water. Best part, you can take this investment with you, should you move. read more

Aquapure came out to our home and did a water test. We were shocked at what we found I knew that it was bad and had been putting it off. But after actually seeing the testing there was no doubt about it we needed it ASAP and Luke made it easy I wish we would have gotten it sooner because we saw a night to day difference in our water I was a 5 minute shower guy now I can easy be in the tub for hrs Thanks again read more

I DO NOT recommend this company. We worked with "Debbie" (very nice lady) to order a top-of-the-line Reverse Osmosis & Salt Water whole house system. (Like, Thousands - $$$). There was supposed to be a cookware gift with purchase. The gift with purchase is the run-around you get that never arrives, and then when we have called and asked now 7-8 times, we get messages that sound like someone slurry and intoxicated calls back but doesn't actually remedy the problem. Like, 8 months later. I kid you not. Also, our unit was installed improperly. When it was repaired, it was shut off on bypass and did not work for months- the second time. These people do not know what the F&&& they are doing and they've never made good on their commitments, their service, or their delivery. I would not ever recommend this business. read more

At this point count me very unhappy. We paid for the system up front, full of promises from the young lady selling the system. When will the system be installed, "yesterday" she chirped. She went on to say, "Now is a slow season and we can get it done immediately." Well, that turned out to be untrue. The plumber showed up today and installed only half of the system--i.e., the softening system outside. But the reverse osmosis system to provide pure drinking water inside was suddenly unavailable. The plumber left telling me, "I have to go by the office and pick up my check and the system. I'll be back today." So there I sat waiting. Crickets. Then my wife calls three hours later. She was out running errands. The Aqua Pure office had just called her to say, "We don't have the reverse osmosis system in stock, can we come out Monday." Bottomline, you cannot trust a word these people say. At this point I cannot recommend doing any business with them. Another lesson learned. UPDATE--The owner and the salesperson called to apologize. I have been promised the deal will be done Monday at 2pm. I'm originally from Missouri, so I told the owner, Show Me. I'll update this review come Monday. The owner of Aqua Pure did send a meal gift card as a token of apology for the aggravation of waiting at home for nothing. UPDATE 13 March 2020--These folks called me yesterday ostensibly to do follow up service. Insisted that both my wife and I be present for the service. I've contracted with someone else now to do the service. read more

This company is the worst..jst scamning people sending a 50 dollar gift card paper but have to get a water test done first didnt get that and the system is over 6k not worth it wanted to cancel but said qe have to pay for it even when the sale person told us we can cancel within 30 days and they even threaten us if we dont pay they were going to put a lean on property please dont call and waste time for a giftcard you will NEVER get and gifts they told me they only going to give it away for us which is a bunch of s*** they tell that to everyone and ever get read more

We had Aqua Pure install Air Waves Air purification system and Ultraviolet Sterilizer. Joy was our salesperson and she was quite helpful. Installation was done when promised. Too soon to tell if there is any difference, but we had them install Sulpher King last year and are very happy with that. read more

We settled our differences. They provided valuable educational service.

Great system! We have the water softener and reverse osmosis water filter that fits under the kitchen sink. The water is definitely softer and easier on our appliances. Good customer follow up. read more

This business is a joke. Please do your research before buying anything. They do not fulfill their obligations after the sale. Lots of smoke and mirrors. read more

On 5/29/2019 an Aqua Pure representative came to my house after I attended a home show. I ended up buying a whole house system and a reverse osmosis (RO) system after it was explained to me the benefits of both. I was told the RO system would be hooked up to my kitchen sink and refrigerator. A few days later the installer came about 5:00, much later then he was expected. He came with his dog and a female neighbor. He brought the neighbor just to "get her out of the house". I did not feel comfortable with either the dog or neighbor milling in my garage. Eventually he took the neighbor to the bus line. I found out later the installer was fired for embezzling money from the company. Around 8:00, I asked him how much longer it would take and he said 1/2 hour. Every 1/2 hour I asked and got the same answer. He was finished at 11:15 pm. I called the company the next morning and was given a free filter change to be used in the future. Then the COVID pandemic hit. On 4/8/2021, a service guy came to change the filter. He was amazed that the filter was so pristine and asked if I ever used the RO. I also found out that the system was not hooked to my refrigerator and was told it would be too complicated to hook up. I looked at my receipt and in fact the "Hook up ice line" was not checked. But who would buy a system that produces pure drinking water just to have crappy ice? Does not make sense to me. I would not have bought it if the ice line was not hooked up, especially after I was told my the agent when I purchased it that it would be. After he changed the filter, he told me I would start hearing a humming sound when using the RO (meaning now it was working). He left, and I left shortly thereafter. When I returned, I found water under my sink as the system was leaking. The service guy came back and discovered the connection to the tank was not connected properly. Based on how clean the filter was, the humming noise I would now hear and the placement of the leak, I believe that the RO system was originally not hooked up properly. The next day I called the owner Luke to discuss why the RO system was not hooked up to the refrigerator and my suspicions that the system was not originally hooked up properly under the sink. He told me that I would not be getting water from the RO faucet if it were not properly installed. He also stated that he would hook up the system to the refrigerator but they would need to cut into the cabinet and I would be responsible for any repairs to the cabinet and drywall. After speaking with a plumber and reviewing the RO schematics, in fact, water could come out of the faucet by bypassing the major filters at the bottom, which would also bypass the tank. The plumber also believed that there was enough room to hook up the refrigerator without having to cut through the drywall or cabinet. I called Luke to discuss. He said he would get back to me. I have called and left several messages and he has not returned my calls. read more

Great water quality. Love the taste! System is easy to use and maintain. Professional and courteous staff

They were very professional and I now I have soft water and a RO system. They both work well.

Great company! great customer service. Would recommend this company to anyone looking to benefit from clean water!