Do not buy an Ironside computer!! My son purchased his…read morecomputer less than a year ago! He has sent it in for warranty repairs twice each time it comes back it is still broken! They tell him to send it back. No big deal! it's been 3 months without a computer. They do not care how much he needs the computer to work. Why would you send a computer back to a customer knowing it doesn't work! Very bad service/support!

Ironside Eden's Veil Gold AMD build…read more From the moment I reached out to customer service for a recommendation to the moment I received my build via Fed EX Ironside has truly been amazing! The customer service was really helpful with choosing which PC suited my needs and the PC itself is both stylish and just all around awesome! I can play all my favorite games including modern titles (which can get quite demanding) at high to ULTRA settings with ease. Ironside is definitely my go to builder from here on out!

Awesome service !…read more Great company to deal with - had a warranty claim and they were so quick to replace it - was amazing. Must go to buy RAM, SSD, and any computer part you are looking for.

Had great customer service with Sean and Briana manning the ticketing system. Very patient and…read morehelpful, and prompt with all replies, including technical issues. It was unclear which of my six memory sticks were causing the trouble, but they simply replaced all six to help ensure no future problems by sending a new, compatible, set of six sticks. The only inconvenience was when I had to send all my memory sticks to them first. I do understand that this is probably to protect them from fraud, as I suppose there is no guarantee that holding your credit card number will protect them from customers who BS and don't send any product for replacement. HOWEVER, when it was their turn to send the replacement product, it came very promptly. Like magic, on the SAME DAY that I was advised my product was shipped via FedEx ground (I am in Canada), FedEx delivered. (So special thanks to FedEx as well). Based on my (admittedly only one) experience, this is a no-excuses company that doesn't make you jump through unreasonable hoops to get a warranty replacement. Combined with courteous and competent customer service, it has been a pleasure to deal with them.

Spent a lot of money buying a tv and sound bar. Paid extra for deliver. Waited at home all day. TV…read morewas left outside in the rain with no notification it had arrival. Didn't knock or ring the doorbell. Poor service.

I placed my order via phone call on Sunday for a Friday delivery - 3 TVs, 3 mounts, and…read moreinstallation. I stated I moved and provided my new address but the representative only updated the address for ONE (1) of my six (6) items. On Monday the mounts were delivered to the old address, I called customer service and they re-shipped them. I asked about the TVs and he confirmed two (2) of the TVs had the old address listed. He stated he would fix it. I get an email the following day (Tuesday) stating the delivery address couldn't be updated because it wasn't being delivered via a list of certain carriers (UPS, USPS, FedEx) so I called back. Customer service was no help! They wouldn't let me pick up my order in store and pretty much told me they couldn't do anything and to call back again tomorrow as the address can be updated upon pick up. I told the guy no, it is their mistake and I have called every day this week and spent over 40 minutes each time talking to them to get this resolved with no resolution and that they should call me back on the number I called from when the TVs are picked up. The representative agreed, but I never got a call on Wednesday. I called back Wednesday and they were still no help saying they can't change the address because of delivery (which by the way the TVs weren't even picked up until Friday morning according to Roadie (delivery company). I go into Best Buy (Round Rock, TX) on Thursday. The person there said I should have never purchased it via phone call because their customer service sucks (preach!!!) and go a supervisor for me. The supervisor (Hayli?) was also no help and essentially sold me two additional TVs. I addressed my concerns of the two (2) TVs being delivered to an address I no longer had access to and she didn't seem concerned saying that would be something I could report to lost/stolen. The other phone number listed on the account did get a voicemail Thursday afternoon stating they were able to update the address. I had no faith! And wouldn't you know Friday morning I get a text from the Roadie (delivery company) that they are on the way. I look up the address and it's the WRONG ADDRESS!!! I text the guy and he called me. He seemed semi willing to drive to my new address until he realized it was "three times the distance" and told me to contact Roadie. He had no contact info for Roadie for me to call. I found a number in my email and called it. After being on hold for 30 minutes it disconnected me. I tried again; after 30 minutes disconnected again. I kept texting the driver while on hold but after an hour he gave up and returned my TVs back to Best Buy. This whole thing was a shit show! I have learned I will never place an order via phone call again. I will always go in or do it online. And that is a huge if because I am so pissed at Best Buy. The one and only bright thing from this was Dave and Joe and who installed the TVs for me.

The power jack on my laptop has been loose for a while, but only recently has it gotten to a point…read morewhere I can hardly work on my laptop because it keeps flipping between AC and battery power. I found this place online and decided to take my laptop here to get it fixed. Well, apparently they don't do this. They gave me a business card for Mr. Notebook. So basically, a computer repair place doesn't fix one of the most common wear and tear problems for laptops? And why is Mr. Notebook the only place in the Austin-Round Rock area that can do this?

These guys fixed a laptop that I thought was beyond repair. Plus, they let me bring my dog in the…read morestore and gave him water and a treat when we got held up a little. If you're a people (or dog) person, these are the kind of people you want to do business with. PS - I can't believe this guy (John H.) gave them a negative review for admittedly good advice. That's seriously messed up.