They did not have the size i need, it ordered one from another store. Service was excellenread more

Everyone was very helpful while we shopped the great selection of IU apparel. The store was clean…read moreand well organized.

Had a 20-30% off if ordered online. Asked for help with the online not working to give % off and we…read morewere told by 3 employees that's store policy we can't give you that discount. So we spent our $300 at Dicks sporting goods instead where staff was very helpful and got 20% discount.

A recent experience at the store was very disappointing because they failed to put proper pricing…read moreon products. I picked up an item that had an on sale sticker on the shelf below it. But when I went to pay for it, it rang up with the original price. I addressed that with the manager and he said that it was not his responsibility that some items not on sale, would get placed with the wrong sale item. I found him very disingenuous and failed to give any consideration for his customers. I asked the girl at the cash register to call up the manager and she said just go back and take a picture of it. When I got back there, I was ambushed by the general manager, who informed some things get moved and the price didn't apply to the product sitting above it. I believe that the general manager could use some training when it comes to his customers and not wait to ambush them at the location of the product. I consider this to be a bait and switch tactic. They were hoping the customer wouldn't notice the change in price at the register. Therefore, I would give them a very low rating and now I know why I don't do any business with them. Be careful when you buy something from Academy. If you don't watch them, they will steal your money at the register.

False advertisement is how they do business. Product was advertised as something that it isn't,…read moreonline. Product showed up wrong and the store says that I need to email the owner, who is never in. Owner has yet to reach out to me after sending multiple emails and jumping through all of the hoops that they asked of me. I am so glad that not all locations are ran like this one. Avoid them.

Jensen was a customer representative in the footwear area and he was a very intelligent young man…read more Very attentive and looked up and handed me every type of shoe or size that I needed and I mean I went through like 15 or 20 different shoes and sizes and he stayed positive and helped me out the whole time if there was more young people like this as customer the world be a better place.

Tried to return some shoes I ordered online & received yesterday. They were the wrong size & I…read moreneeded to get a smaller size. While looking at the other shoes I left the ones to return at the cash register. In that time the manager, Sam thought he would take it upon himself to "scrub" my shoes clean because they looked like they had been worn. Due to this he then informed me my only option was to exchange the shoes for another size and pay the difference. (He let me know this part but never told me the shoes were 'dirty' or that he 'scrubbed' them.) My daughter ended up not liking the fit of the smaller size so I went up to the front to return all together or even for a giftcard to order some online since this store basically has no youth basketball shoe section with any ankle support. While upfront I was expected to know they were dirty (even though they have no evidence of wear other than no paper inside the box it was shipped in.) When I was confused because this wasn't communicated to be by Sam by the shoe section, he came up to explain it further. And by explain I mean he spoke like I was a child and not a grown woman needing to return shoes so I could buy MORE shoes from this company. He proceeded to show me the evidence they had been worn & the wet spot from where he took them and scrubbed them to 'do me a favor'- which I gave no permission for. In the end I was told there was nothing he could do and that I could leave with the too big shoes or buy more expensive ones and pay the difference. I will never be shopping at this location or any other location. The professionalism and manner in which this was handled & how I was treated was embarrassing for this store. Looking at the shoes with a flashlight & outside you can see a very small area that if you angle the shoe just right you can see it. And honestly who knows if it was there before hand or done when Sam was handling my shoes & cleaning them. All very shady.

Do not order from them! It took me 3 months to get a refund on a reel I ordered in June that was…read morelisted as "in stock" but was not. So I cancelled the order and fought for 3 months to get my money back. They NEVER answer the phone, slow to respond to emails with excuses. Ironically I put a in a bad review on Google and got a "refund processed" email from SHOP 10min later! They been telling me it was credit card causing the delay.... Then Whala! Refund came from their point of sale system, not my credit card holding any up. Just go fool the all bad google reviews!

BUYER BEWARE! Ordered a "NEW " Fenwick Pole and received a…read moredamaged rod with the eyelets crushed against the rod. I have tried to reach out to them by way of their customer service link for a RMA and by phone number which rings a few times and disconnects.

I purchased arachnid dartboard with cabinet. lasted 3 months total. I was told warranty was only 90…read moredays and warranty had expired and I had to purchase parts from an item that never worked from the start. I will NEVER purchase anything from this company again.

I am extremely dissatisfied with this product and the company. I purchased a basketball hoop that…read morearrived completely tarnished and in unacceptable condition. When I contacted the company, they required me to pay the full return cost myself, which is completely unfair given the product's poor quality. I would never do business with this company again, and I strongly recommend that others avoid purchasing from them as well. customerservice@escaladesports.com And customerservice@escaladesports.com these two are terrible customer service, rude,

Had my first experience here yesterday. Bought a pair of shoes for my mom. My mom and I had the…read moremost pleasant experience. Customer service was amazing and thorough. Very detailed and kind. Prices were great. Color selection was great. Will definitely be returning in the near future. Any one looking to purchase new tennis shoes, please consider shopping at Ultimate Fit. I will recommend to everyone.

This place is the best for all your footwear items. The people who work here are passionate about…read morethe sport and the items they sell. Be sure and ask for Kylie when you go in, she doesn't excellent job with matching your needs and wants together.

The one star is for terrible customer service! I have e-mailed and telephoned them four times to…read moreget replacement yardage stickers for my bow site (the most expensive one they have $250+), and each time they told me the stickers were being mailed immediately. I started these requests in May and I have never received the stickers. I recommend their sites but you'd better be good at solving problems with them (and they do have occasional problems) yourself. I just bought another bow, and ordered my new site, but as you can guess, I picked a different manufacturer.