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    Aquatic Pools

    5.0 (3 reviews)
    Closed 9:00 am - 5:00 pm
    Updated a few days ago

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    The Spa at Hotel Galvez

    The Spa at Hotel Galvez

    4.0
    (80 reviews)
    $$$

    on Google This rating is for the spa. The hotel itself is…read moregorgeous no complaints there. I booked a treatment for my birthday yesterday and maybe my mistake was booking later in the day, it seemed like nothing had been refreshed. No sugar for the tea, i had to get up to find water since there were empty serving pitchers. A gentleman came in right after me and was served champagne while I had to get up AGAIN and asked to be served champagne. The woman who did my treatment was really sweet so that made up for it some but I wouldn't say the front desk was the friendliest. Would not book again and regret spending my birthday treat at this spa.

    My wife and I booked services here for our post-wedding honeymoon trip. It was a complete disaster…read moreand an absolute ripoff. ​We paid over $480 in cash, which included a mandatory $80 tip. This "tip" was for what, exactly? The service was nonexistent. Not one single time in the 2 hours we were using the facilities (BEFORE our massage) did a single staff member check in on us except the initial walkthrough. ​We had to serve ourselves completely: ​The cold towels were not stocked. ​The razors were empty. ​My wife sat in the relaxation lounge for 40 minutes, but no one ever came to provide her neck warmer. She had to get up and dig through cabinets to find it herself. (As did I) ​I had to walk the halls in my robe just to find an employee to restock the cold towels and razors, and again just to get our water and champagne refilled. After our massage, the amenities were empty all over again. ​The facilities are broken. The steam room was dark with lights out, and one of the showers did not work. ​The staff was rude and incompetent. ​When we first tried to walk in, we were told it was "too much of a hassle." ​We called twice to schedule and clarify our order, and they still got it wrong when we arrived the next day. ​When we finally left, not one person at the front desk acknowledged us, said thank you, or asked how our service was. ​Our masseuse, Miss Holly, was the only professional person in the entire spa. She deserves to work at a better establishment. ​This spa is part of the larger Hotel Galvez, and our entire stay was a catastrophe that brought my new wife to tears. The management is rude, the rooms are broken, and the billing is deceptive. We are deeply saddened that a place that was once special to us (I proposed here: https://youtu.be/Ldo23DDiyn4) has completely collapsed. ​Do not waste your money here. We expect corporate management to take extraordinary steps to make this right.

    Massage Experience

    Massage Experience

    4.7
    (20 reviews)

    My massage therapist Paula was excellent so attentive so amazing and concentrated on all the areas…read morethat have my most concern. My hips and legs are doing much better now as well as my neck. I will be coming back here and seeing Paula many times.

    My massage at Massage Experience was pure bliss. It was one of the best I've ever had. I got the…read morecombination Thai, Swedish, and the Shiatsu massage for an hour, and it was amazing! I called to book my appointment the day before and spoke with Angie. She had a beautiful disposition over the phone. She was sweet, kind, and helpful. I knew that whomever I got my massage from was going to be great and to my surprise, it was Angie. I loved her techniques, and her presence. She was relaxed, moved slowly and methodically. Her nonintrusive conversation was exactly what I was looking for. She took her time and made me feel extremely comfortable. She asked questions to make sure that the pressure was right or that my neck was comfortable, and if I needed work on any specific area. She was thoughtful and, very professional. I'd highly recommend her. The space is calming with the dim lights and soft music. The bed was very comfortable. I enjoyed the hot stones and towels. And, because I have a sprain on my left ankle she offered to put a cold compress on it throughout the duration of my massage which soothed it tremendously. My body feels relaxed, looser, lighter, and cared for. I'll definitely visit again soon.

    Aquatic Pools - poolservice - Updated August 2026

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