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    Arbutus Memorial Park

    2.2 (6 reviews)
    Open Open 24 hours

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    5 months ago

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    2 years ago

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    Candle Light Funeral Home by Craig Witzke

    Candle Light Funeral Home by Craig Witzke

    5.0
    (8 reviews)

    I am so great full to the staff and Craig Witzke for the wonderful care they gave my husband and…read moreour family. Thank you for your professionalism and compassion you had during this difficult time. I was able to speak with Erin prior to my husband's passing. When he finally passed it took one phone call and they were there at hospice to pick him up. They arranged everything including the military honor guard at the Baltimore National Cemetery. After my husband 's cremation they had everything ready for me to take him to the cemetery for internment. Celia, our funeral director, made decisions easy has she took her time and didn't rush me. If I am in The Baltimore area when I pass I am going to have them handle my final arrangements. Thanks to Craig Witzke for everything.

    Craig Witzke, his family, and the staff of Candle Light Funeral Home are truly incredible. From the…read morebeginning of our contact with Craig, he really went above and beyond for our family after the sudden passing of my dad. They were able to make my dad really look like himself and at peace as our family and dad's friends said their goodbyes at his viewing. This was our family's first time needing to plan arrangements for a loved one so close to us and Craig facilitated this process with ease. He was available 24/7 by phone even during the holiday to answer all of our questions (as well as friends calling the funeral home) and make sure that dad's viewings and arrangements for transport to California (for burial) were settled. He was extremely accommodating to all of our requests. He consistently checked up on us during each 3 viewings to make sure that things were going smoothly and to see if we were okay. Craig really showed his excellence for me when he stepped away from his own family and arranged a short time for my mom, sisters, and I to see my dad on Christmas Eve before my dad was flown to California. It meant the world to us, especially my mom. Furthermore, after the burial was completed, Craig called us to make sure everything went smoothly with the transportation. Thank you to Craig and his staff for your wonderful services during this difficult time in our lives.

    Harry H Witzke's Family Funeral Home

    Harry H Witzke's Family Funeral Home

    4.7
    (7 reviews)

    I am surprised to see five star reviews on this location. I guess it's just solidifying with me…read morethat the person we had really was inexperienced. We were recommended this establishment by the hospital as a privately owned funeral home. We have never put a funeral together so we're looking for direction. The highlights were they were available 24 seven and tried to answer our questions although the answers were not always correct.However when there was an issue they did try to resolve it immediately. The issues we had were: answers being "whatever you want "which doesn't help when we don't know what we're doing. I've never seen a viewing where they left the room empty with no chairs whatsoever we had to ask and then they put out about 15 chairs. There was only one person at the funeral home during the wake no one greeted the guests at the door or directed them. The day of the funeral our limo driver was a giggly young lady who did not know where she was going. She needed directions to the church and she got lost on the way back from the cemetery. These are things we do not need to think about during a funeral. I hope the young lady who was our "funeral director". understands that she's not directing much when people do not respond to what she is saying everybody stood at the cemetery looking at each other waiting for the next step. It was extremely awkward. I hope with some staff experience and some positive changes that this place will go back to the five star ratings that it's gotten before. Reading the other of reviews I agree that Sherri is extremely professional she is the one we communicated with through email. Our funeral directors name was Samantha. I cannot comment on the price as funerals in general seem extremely expensive I believe that these concerns will be addressed

    As we know funerals are and can be a very emotional time. With that being said Sherri and her…read moreassociates made everyone and everything go with ease, made us feel how much she truly cares. Sherri is a compassionate person and my family and I truly appreciated their true compassion. My Step Father was ready to be at peace and he finally looked at peace, that's how I can visually remember him thanks to Harry Witzke Funeral home. My family and I thank Sherri and her associates from the bottom of our hearts. They made an emotional time a pleasant experience. Thank you!

    Joseph H Brown Jr Funeral Home PA

    Joseph H Brown Jr Funeral Home PA

    3.5
    (15 reviews)

    My experience with Joseph H. Brown Funeral Home in Baltimore, Maryland--where do I start?…read more When my father, Warren McLean, passed away at home on May 30, 2026, while under home hospice care, I contacted the funeral home to have him transported. From the very beginning, things went smoothly. The two gentlemen who came to my home, Anthony and Aaron, were professional, compassionate, and respectful. They carefully explained the transportation process and removed my father from our home with dignity and care. When it came time to make funeral arrangements, we met with Mr. Brown Jr. himself. He took the time to explain the process, the services available, and the associated costs. Of course, discussions about expenses are never easy during a time of grief, but I understood that this is a business and there are necessary costs involved. Overall, that part of the process was handled professionally. Next, I worked with Ms. Johnson. Initially, she came across as a little reserved, but as our appointment continued, she warmed up and became very kind and helpful. She answered my questions, guided me through what clothing and items I needed to provide for my father, and made herself available whenever I needed clarification. There was a scheduling error that resulted in my service being double-booked, requiring us to change dates. While that was frustrating, mistakes happen, and Ms. Johnson immediately corrected the issue and accommodated us in other ways. For that, I am grateful. Unfortunately, things became difficult on the day of the viewing. There were several things that were supposed to have been done for my father that were not done. Most importantly, jewelry that I specifically wanted him to wear had not been placed on him. Naturally, my family and I had questions and concerns. When we attempted to get answers from one of the staff members, a brown-skinned gentleman whose name I do not know, we were met with an attitude that was rude, dismissive, and unprofessional. At one point, when my brother was asking questions, he responded by asking if my brother had ever attended mortuary school. No, none of us have attended mortuary school but that was our father lying there. We were grieving, confused, and simply looking for understanding. The issue was never about whether we had professional training. The issue was that we were a grieving family seeking answers. His lack of compassion and poor customer service escalated an already emotional situation. Thankfully, Anthony stepped in and completely changed the tone of the interaction. He took the time to explain everything thoroughly and respectfully. He understood that grief affects people differently and that families often have questions. That is all we wanted from the beginning. The other staff member could have handled the situation the same way, but instead chose to be rude and dismissive. I strongly recommend that this employee receive additional training in customer service and grief sensitivity. Mortuary training may teach the technical aspects of the profession, but customer service and compassion are equally important when dealing with families during one of the most difficult moments of their lives. On the day of the funeral, everything once again went smoothly. Anthony and Aaron were there, and they treated my family with kindness, dignity, and respect. They never made us feel like just another family, another number, or another paycheck. They understood that we were grieving and treated us accordingly. I cannot say enough positive things about Anthony, Aaron, Ms. Johnson, and the lady at the front desk whose name I unfortunately cannot remember. They were professional, compassionate, and caring throughout this process. Mr. Brown Jr., I encourage you to take a closer look at certain members of your staff. While some employees represent your funeral home exceptionally well, others could benefit greatly from additional training in customer service and dealing with grieving families. Despite the issues we experienced, I am thankful for those staff members who treated my father and my family with the dignity, compassion, and respect we deserved during such a difficult time. The McLean Family

    I absolutely adore this funeral home. Every time my family uses their services, they perform an…read moreexceptional job. I particularly appreciate how they took excellent care of my father during his time in their care. Aaron and his partner, who drove my family, ensured our comfort and made sure that my sister and I were involved in everything related to our father.

    Arbutus Memorial Park - funeralservices - Updated June 2026

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