so we have been going to discounter's pool for 20 years because sheer convenience we work one unit…read moreover.....service is always bad, rude at times, we have spend a tonne of cash there even bought our robotic their our hottub pool liners x 2 chemicals etc etc. A month ago I went in to look at new robotic (ours broke) and get a pool sample. There was another customer that came in after me looking at robotics they guy literally dropped me to help him, I waited around until he finished so i could ask some questions about the robotic he was abrupt and then told me i could expect my sample result in 24 to 48 hours 6 weeks later I still dont have it lol. If he was smart he would of gotten it to me same day or called me he had all my information I would have for sure bought a new robot if he stepped up the service or even acted like he gave a ****. So two days later I said screw it went to pool store on Anne Street - Pioneer Pools they were awesome did my pool test asap as I stood there helped me with the robot choice which i dropped 2,500 immediately and purchased. Going to go back and get a new salt generator from them. Discount pool you are going to be out of business this year I am guessing your customer service is the absolute worst you just dont get it and never will it seems.....

Extremely unhappy with their product & service. Bought a Sunrise Hottub. Quality of parts is poor…read more Neither Sunrise nor Discounters will stand behind warranty. 2 air-control knobs broke within first year-poor quality tabs to hold it on snapped with regular use. 5 jets now have lost their flow - need rubber o-rings replaced. 2 jets snapped when trying to remove them. Discounters provided 2 replacement parts, no labour and ignored my request for for help with jets. Said they would order parts and never followed up. Very disappointed. Definitely stay away.

The waterfall in our hot tub is rusting. Messaged International and they are willing to cover it…read moreunder warranty through the company, as it's defective. They say we need to pay the 200$ fee to have them look at it and install the new part. How is this possible when it's a defect??? my hottub is defective and I have to pay a fee to fix it??? Poor customer service!!

BUYER BEWARE - we purchased a pool for install Aug 2020. We bought a 156 BTU heater. They…read moreinstalled 132 BTU heater. They did not ask for a change or inform us. Our gas fitter noted that the heater did not match the specifications and informed us. When we called the store - they told us that head office told them to do it, and that it was appropriate for our pool, etc, etc. Now, we are headed towards litigation. We have a contract - they tried to slip this past us, we caught it and they did nothing but try to feed us a story that the smaller heater was BETTER for the pool we bought. Let's see if the judge in small claims accepts that. We purchased at the Barrie store with Vince as the original salesperson, and Karyn as the point of contact with this problem. Karyn was unhelpful as you can imagine - which is why we are doing a rating to warn others.

I had an amazing experience purchasing my first hot tub from Jacuzzi. They made it easy to choose…read morewhich tub fit my family and the delivery set up process was easy.

Terrible company to deal with, spent over $60,000 on swim spa and Smartop cover that jacuzzi Barrie…read morewill not stand behind. Have had nothing but problems, no quality control on their products. Major leak right away upon initial fill up of the spa, pipes were left disconnected from factory. Spa cover forms icicles all around on cold days, condensation pours out from the cover. Jacuzzi says the spa needs to be levelled for the cover to seal better but they require us to remove our deck, however there is lots of room to service and pull the panels off. The spa should have been checked for levelness when it was dropped off and set up or maybe should have been dealt with upon installation of the cover initially. Smartop cover hinge broke and we were not able to open it to use the spa. it too jacuzzi over 3 months to have it repaired and we were charged over $200 for them to do it. Stay away from Jacuzzi!!! I'm sure there are more reputable companies out there that take care of their customers, stand behind their products and warranty!!

Truly awful stay away from these folks dishonest and the worst experience I have ever had. Did work…read morethat was not required nor did it fix the issue truly shocking

Worst customer experience ever. Please if you are thinking of buying a pool from this company on…read moreAnne St. in Barrie, read these reviews. We asked Cameron, the pool guy what size the pools were that they have set up in the showroom, and he told us the 18' pool was a 15' pool, so that is the one we bought, turns out. we now have a much smaller pool than we wanted. Unfortunately, from what I've read in the other reviews, nobody gives a darn ( not the word I want to use). I will not ever buy anything from this store again, and there are many other pool places to get your water tested, I wouldn't be surprised if they led you down the garden path, when they suggested the chemicals you need!!!!! Marilyn K.