I have been with Ardsley Internal for years now. They seem to be attentive to my needs. I always get waited on quickly. I enjoy seeing my internist and feel that she cars about me. read more

I drove much too fast getting my sister to her doctors appointment on time. Cancellations are rare and each appointment is done far enough in advance that you too would make every effort never to miss an appointment. I suppose its like getting an audience with the Queen, or better yet Beyonce, or getting to meet the pope and kiss his ring. I am a stickler for punctuality... So yes we were on time, for the pleasure of then waiting for 30 minutes. Parking is plentiful and all spots lead to a circular driveway, and a nice little building where every floor is decorated like a hotel. The lobby has a nice little pharmacy for convenience. The physicians and staff work hard to provide their patients with professional, personalized care. Patients are happy, and I am told that this is a good practice. The waiting room... And wait, you will! Is very streamlined, and uncluttered. The only reading material which is displayed outside of health related literature is the Good Book. If you're not interested in reading that, in the corner almost hidden are some magazines. The big screen monitor in the corner area of the waiting room features really interesting programs on a variety of health related topics. This little nicety earned them additional kudos... It was a hot day and I was grateful to see a cooler of cold water and cups to quench my hot summer, North Carolina afternoon thirst. Now a word about the restrooms. They are clean enough, but they could smell better. On the day I was there, the hand soap was running quite low. They also have a fairly large elderly patient base, it's not the worse idea to have more bathrooms available for patrons. read more

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My insurance changed this year and you have to earn points to be able to not pay a higher rate. One way to do that is to get your annual physical. I made an appointment with Dr. Bastajian at the Concord, NC location of Ardsley Internal Medicine to have my physical. I checked in that day.. to have my physical. I was called back and the nurse asked why I was there. I told her.. to have my physical. She asked, "Are you in any pain?" I said, "I'm still having my migraine if that counts." (I was just there a week or two earlier for my chronic migraine). She said ok and left. Doctor comes in, asks standard questions. Feels around on neck, stomach, "Say ah", all that. Says she wants me to try and new medicine for my migraines and that she wants to check my hormones. Ok, so far so good. She leaves, nurse comes back in. She says, "She wants to see you again in a few weeks. Do you want to do your physical then?" I am opened mouth at this point. I ask, "What was that if not my physical, what do you mean?" She says, "The doctor decided to make this about your migraine and not do a physical." I WAS NEVER ASKED IF THIS WAS OK. I get a free physical every year. I went for a physical. Now I have HUNDREDS of dollars to pay for an exam I didn't ask for. I WAS JUST THERE FOR MY MIGRAINE! I needed a physical! I asked for a physical. If you went to a restaurant or to an auto repair place and asked them for one item and received another because they "decided" to give you something different, would that be ok? Would you be ok paying hundreds of dollars for something YOU DID NOT ORDER? Why am I expected to? Not only am I expected to pay for a service not asked for, but I STILL haven't gotten my physical. So this was a complete waste of a lot of time and a waste of a whole lot of money. This is not ok. P.S. I also still have my migraine. :/ read more

When I get there I usually have a short wait even when I'm early. Dr Feinberg is always friendly and so is the staff. It is easy to get the appointment that I want even if its the weekend. The only problem I have is getting my prescriptions refilled. I learned to call at least 2 weeks before I run out. read more

No plan for follow-up? Call back myself a week later, pain increasing to lose use of my arm! THREE HOURS of "your call is important to us..." and they finally call back to say "Call us back if you would like a referral to a specialist." WtF??????? Why else did I describe just that to the screening agent to begin with? Whatever happened to true CARE in healthcare? read more

We had received good care from Dr Feinberg when she first started. Unfortunately the practice has become so busy it isn't the same at all. We have left the practice after several problems: 1.going in for an appointment, being told by the Dr we didn't need to be seen, refunded our copay only to find they had billed Blue Shield and now we owe the copay. 2. and when I had a bad reaction to a new med, was told by staff person to let them know if it happened again! I think Dr. Feinberg didn't believe that I was experiencing problems, tho she never talked to me herself. So my take away is that schedule is too full, which makes the Dr too hasty and dismissive. And not truthful to the insurance company about my terminated visit. read more

I have been going to see Dr. Braun here for over 10 years. Nothing ever changes, nothing gets better. I have the same issues as when I started going. My last visit was the last straw. Over an hour and a half wait, not including the 20 mins that I showed up early. I should have been in and out with plenty of time to make a very important meeting. He finally walks in when its time for my call. When I asked if I could have 10 mins to take a call, he said... No. We can meet now or reschedule... Shocked! I waited on him for almost 2 hours but he couldn't give me 10 mins. I told the office manager that I wanted to file a complaint. She brought me in her office and listened. Then, she agreed that they could have done a lot of things differently, and told me that she would look into it and get back to me. That was almost 4 weeks ago. I haven't heard from them... Swept under the rug? read more

I had to change doctors due to the one I was seeing located to another city. I was very impressed with Dr. Braun. Everyone complains about the wait but I didn't have to wait long in the waiting room. Also Dr. Braun might be late coming into the examining room but to me that means that he is giving another patient more time to discuss their concerns. I was very happy that he took the time to listen to my concerns and talk to me about them. The staff has never been anything but nice and efficient with me and I appreciate them. Having worked at the hospital years ago I know how the public can be so impatient. My advice, don't make your appointments too close together, schedule them days apart not hours. I am thankful that Concord has such a great medical service to tend to our medical needs and I don't have to go to Charlotte or somewhere else. Kudos to the Ardsley Internal Medical Group. read more

The office staff lacks communication skills. I was misinformed and forced to take an appointment to get a Physicians result form signed by the drs office early in 2014. And guess what, when you take an appointment you get billed for an office visit even if you don't get any service done... That is the Office Policy . I have got many forms signed by my childs pediatric drs office and they have never charged me an office visit for these services.. I had to call the billing department & the office manager multiple times only to get a cold response --"That is the office policy. Let me take a look at your account.." While I am disputing this with the doctors office & the manager there, I get a debt collection notice instead of a call back from the office manager!! . In all fairness, where is the logic in that..?? I would have thought the doctors office would call me back when they already knew I was disputing the charges.. A week back (in Oct 2014), I had the same service done by my NEW drs office and they dint charge me a dime. I called them and the office staff asked me to drop in the form and they faxed the form to my insurance provider after getting it signed by the dr. Why would 2 offices in the same area under the same NC medical board, treat the same request differently??. One office charges you and the other does not. All I can say from this experience is I would NEVER step back into that office again! I honestly think that the lady at the front desk messed up when she forced me to take the appointment . All my attempts to dispute this did not stand a chance since I had an appointment ( please note an appointment for nothing..no checkups) based on the office log and it looked like I am delinquent on the charges. So please be aware before you get any service here.. There are a lot of other doctors' offices in the area that gives you excellent service and treats you better and listens better to you. I could have saved ~$100.00 if I was going to the right drs office. read more

I am a patient of Dr. Gaines. While I think he is a decent internist that asks questions and gets me pointed in the right direction, I am very unhappy with the scheduling department for seeing him. I had a yearly wellness appointment and received the auto text for my visit. I called back the day before to make sure of the time and I was told it was CANCELED and that I would have to wait 2 months to see him! I was hung up on twice, then was basically told the same thing by the 3rd person. She checked why it was canceled and said I somehow canceled it through the text. I certainly hadn't. I needed to see him. Instead of trying to work me in somehow, they remained unflexible and repeated the reschedule would be 2 months away. I am thinking about changing doctors, not so much because of him, but of his unflexible staff. read more