Honestly speaking, it was a good value for money. The staff were friendly, the bar was amazing,…read morerooms were pretty clean even though the designs are pretty outdated if you compare them with todays standards

Overall I had a pretty good stay. Room was very clean and although small still quite nice. The…read morefront desk staff were super nice, and helpful. No major complaints!

Hotel was ok. Service in the restaurant was extremely slow due to being understaffed. Wait time…read morefor bill was quite long and bills were incorrect.

We were greeted with warm hospitality from the time of our arrival up to and including our…read moredeparture. The buffet was delightful with an amazing selection of delicious food. The chef even came to our table enquiring whether or not we liked the food and asked us if we felt any changes should be made. The service was superb; our water glasses were continually being refilled; almost as soon as our plates were empty they were cleared from our table; throughout our meal at least five servers hovered over our group frequently inviting us to try different food items and asking if they could get us anything else to drink. We definitely will be returning to enjoy another fabulous feast.

We live in BC but have stayed here every year for the last 27 years!!! Clean, close to WE mall,…read moremayfield dinner theatre. Home away from home!

Parking is a big issue here. The parking lot is not included, the $36/night underground hotel…read moreparking does not fit mid size suv's or trucks. It is also 3X the average price of hotels parking in this area. They do not tell you the parking next door is 3rd party not included in your stay, it is $100 fine if you park there and don't pay the 3rd party. All the trucks had the same fine in the morning. Management did nothing about this. We found the hotel new and bright. The room was large, water pressure was good, had a nice hairdryer, there was also an iron, bar fridge, kuereg coffee maker, flat screen tv. We were on the 11th floor, looking out over the river valley. The restaurant & lounge were beautiful, open airy and had great views. We didn't eat or drink there but took a look around. The gym is well equipped & the hot tub is the size of a pool. Check in was quick and they fave us complementary warm chocolate chip cookies A negative was the very thin walls, it is a family hotel and the morning are filled with the sounds of children for good or bad lol. The mattress is extra firm, depending on your preference that is good or bad. The location is at the far east end of Jasper Ave, still decent for most shopping, dining & access to the ICE district.

Great staff, friendly and amazing location. They helped us with all of our luggage while we were…read moretravelling. The bed was amazing and I loved the luxury bar and snacks included. They have great tea selection in each room as well. The hotel is very old and haunted ! Read up on it and enjoy the stay. They have lovely tea rooms and dining experiences. There was a patio closed for renovations due to the fire that was there.

Omg... this place... so, it's difficult to describe until you've been there. It's gorgeous and the…read morehistory is there but.... The staff has got to pick up the pace if they'd like to keep American clients. We are quick, to the point, and off to the next adventure. But... overall, I would go back in a heartbeat and just maybe I could and can change as well... it's good to slow down and enjoy life... it's good to truly have a meaningful conversation, enjoy a meal or a drink.... So just maybe our cultures could collide!! Thank you all, especially Shiloh, you were my saving grace!! FYI- the red shoes are now safe in America ( they did get lost in Vancouver) and my daughter Parker is obsessed with her new money.. thank you pretty lady?! Lmk when you're in America

I've always been a Marriott Hotel fan anywhere I go. However, due to inflation, pricing has gone up…read morewithout discount. Thankfully for this trip, it was for work so we paid less than what normal people would pay. Love the staff, love the environment, the features of the room. My only complaint is that, it seems their 6th floor's ceiling is lower and the hallways seem darker. I love that there is a bus stop in front of the hotel and the bus 55 goes to West Edmonton Mall

I've been to this hotel for probably a dozen different events/occasions over the years. From…read moreweddings in the Top of the Inn room, weddings and Christmas Parties in the banquet rooms downstairs, lunch in the Aurora lounge, and the occasional overnight stay. I don't remember a single issue that could not be rectified by the very competent staff. It used to have a really tacky purple and green exterior... which I kind of miss to be honest! It definitely stood out. It's nice and sleek now and is definitely an improvement (not everyone has the same tacky taste as I do!). The staff during events always go above and beyond to make the guests comfortable and ensure they have a good time. They are very accommodating. If it's in your budget, the Top of the Inn is a gorgeous venue for your wedding. Great views of the city with windows all the way around the room.

Dinner buffet menu may be drastically reduced, not as advertised on website, but they still charge…read morethe same higher price. Before booking a reservation for the Saturday night roast beef dinner buffet offered by the Royal Coach Dining Room at the Chateau Louis Hotel, we checked their website to view the menu/prices. As the menu from Saturday night, December 23 had not been updated on their website, we first called the restaurant to inquire if they were still having the same buffet on Saturday night, December 30. We were advised, 'yes,' the buffet was also going ahead the following weekend. When we arrived on December 30, we were disappointed to discover that the buffet items had been severely cut back from December 23 ... yet the price was still the same, not cheaper. We had really been looking forward to the roast turkey with cranberry walnut dressing, cioppino, basil cream gnocchi, apple cinnamon cake, pistachio rice pudding ... none of these items was, in fact, served at this buffet, yet we were still expected to pay the higher price as advertised for the fully stocked buffet the weekend before. While the food choices were okay, we were disappointed to attend a buffet with only 5 hot dishes, where 3 of the 5 items were steamed veggies, mashed potatoes, and rice. There are no dinner buns (someone in our group was a meat/potatoes/bread man), and coffee is extra at this buffet. (My personal opinion - for the full price charged for a reduced buffet, coffee should really be included.) If considering making a reservation for the buffet offered at this restaurant, be sure to call beforehand (better speak with someone knowledgeable like the restaurant manager) to inquire if they are serving the food items as advertised on their website, as the price doesn't get reduced when several menu items are struck off the list.

Love this place. That was one hell of a buffet and every one of the staff we met were awesome…read more I don't know what else to tell you, but to describe some of the food. The potato salad was a favorite, as were the homemade hashbrowns and the roast beef. I was impressed to see asparagus as a side dish. I'm pretty sure that chocolate cake I took a photo of is homemade. It's missing that chemical aftertaste and had a pleasantly curvy shape. We'll be back again sometime soon.

We stayed a total of three magical nights at West Edmonton mall : the Roman room two nights and the…read morewestern room one night. I enjoyed the deals that we had received on the attractions while staying. We had a lot of luggage but they always accommodated us. The rooms are a bit dated we stayed in the winter and we found it freezing in the room. There were also a lot of parties one night and security needed to keep everyone in line. I loved the fridge and coffees just wish they had included foods or a breakfast for the price for the night.

The room was filthy. Fire alarms were going off all night. The worst part though my kids and I got…read moreeaten by bugs covered in bites, avoid this hotel at all costs. Not worth the high-end price for a low end dump.

The staff was wonderful to us when we had stayed and gave us a bit of a discount. We had an amazing…read morebrunch in the morning as well in the restaurant. The bed is very comfy as well. Within the restaurant area they do have a Starbucks and also a bar that you can grab some happy hour drinks. It's very nice amenities and I would highly recommend. Even to go to the bar in the hotel for a drink it's very classy and upscale in the downtown area.

Top notch hotel.Came for a wedding this weekend. David at the front desk was great. Will definitely…read morecome back!

Good location in the middle of plenty of restaurants. Room was quiet. I'm not sure about other…read morefloors. Good breakfast buffet.

My stay at the Metterra was short and sweet - a little less than 30 hours. This was my first stay…read moreat Metterra, but if I'm ever back in Edmonton, I'd happily book my stay here again. I arrived bright and early and luckily was able to check in right away. Whenever I stay in a hotel I request being on a higher floor, so that I get a nice city view. So I was happy to be put up on the 6th floor that overlooked Whyte Ave and the city of Edmonton. A couple things to know: + The location of this hotel is perfect - right at the heart of Whyte Ave. There are plenty of bars, coffee shops, restaurants, and shops within a 5 minute walking distance. + Complimentary wine happy hour. I wasn't able to make it to this unfortunately since I was at an event, but if if I was free, y'all know I wouldn't miss the opportunity to sip on some free wine. + Complimentary breakfast buffet w/ all your basic continental goodies. I also did not partake in this complimentary feature, because this lil lady needed to catch up on some zzz's, but from the photos it looked bomb.com. + Comfy beds. I always feel teeny tiny when I sleep in a king bed. I burrito'ed myself in between all the blankets and 5 pillows, and I'm pretty sure if someone came into my room while I was sleeping they wouldn't be able to see me. I'm not sure if it was because I was exhausted or if the beds were just extremely comfy, but I passed out right away and slept through the whole night. + Strong free wifi. I had a lot of work to get done during my trip, so having strong wifi was necessary. Metterra delivered. I'd happily stay here again, hopefully for longer next time!

Room was comfortable and clean. Also liked that the exterior and the elevators were secured with…read morecard key access. It wasn't a gorgeous view, but there was a lot of natural light from the large window that took up most of the exterior wall. Easy walk to Rogers Place and the Ice District. If you go out the correct exit, it's maybe a 10 minute walk door to door.

Changed hotels to the coast and it was a great change! Friendly staff, night guards very pleasant…read more Hot tub and pool did the trick. Being so close to my college was a plus!! Special mention tho, the concierge "Alberto" was a treat. Hands down knows customer service and when I returned yesterday after a month, was welcomed like it was home. Simply outstanding service and is a great first impression on the company.