From the moment I walked into St. Francis Hospital until the moment I left, I was treated with…read moregenuine kindness, compassion, and exceptional care. Every single person I encountered, from the nurses and doctors (shout out to dr Paul Murray!!!!) to the technicians, support staff, my anesthesiologist and every other employee made me feel valued, comfortable, and truly cared for throughout my full knee replacement. One experience that really stood out happened before my surgery. I happened to stop a nurse named Maria in the parking garage to ask for help clarifying my pre-op instructions. She didn't hesitate for a second to help me, and to my surprise, she ended up being the nurse who prepared me for my surgery! It felt like such a reassuring and positive sign, and her warmth and professionalism immediately put me at ease. Before, during, and after my surgery, the attention to my comfort and well-being was outstanding. Everyone went above and beyond to make what could have been a stressful experience feel calm, supportive, and even uplifting. I am deeply grateful to the entire team at St. Francis Hospital for the incredible care I received. You didn't just treat my knee, you treated me with dignity, compassion, and genuine love. Thank you for making such a positive difference in my recovery. I highly recommend St. Francis Hospital to anyone looking for exceptional medical care. One more thing, I find the board in the room so helpful with the nurses names on it, my room number etc no need to remember. Also the pharmacy, and the ease of having my RX ready before heading to my car was a huge plus.

Quality and quantity of care were missing. My husband was left for long periods of time without…read morebasic care. There was ZERO communication between specialists. We finally got him out of that horror show of a hospital and brought him home so he could die in dignity. I still have nightmares from this "hospital experience "

I can't say enough great things about Dr Bass! I've used him for years, the first time for…read morereconstructive surgery. WOW. It was a long haul, but I look and feel normal & attractive again after a very long and difficult year of reconstructive work. I couldn't be happier with the results!! Dr Bass is a very caring & kind individual who has dedicated his life to this work. When I see him come into the operating room, it is such a relief to know he is there for me! He follows up regularly and has been very attentive for years to my personal case. This is old school care that rarely exists anymore. Do yourself a favor and go to the long trusted & talented Dr David Bass. Wholeheartedly recommend! You can thank me later!

Quite the contrary. I had an excellent experience with Dr…read more David Bass. He was competent, caring and professional at all times. His office staff is friendly and helpful. The review by this other person must be a mistake, or the person is mentally ill, as I, and others I know, have had only positive experiences with this physician.

The Hartford location of CARS is unmatched. I'd love to name just a few people that have been…read moreintegral to the journey: Doris, Arlee, Amy, Kathy, Anitha, Cheyann, and Dr. D herself. I'm sure I've forgotten a few others but every single person that is working in that office is supportive, kind, empathetic, and understands that they are part of someone else's integral story. Each time I visited the office, there was meditation music playing and it was warm and cozy, plus there were beverages offered as well as a smile. From heartwarming quotes, to funny anecdotes on a whiteboard, to dim-lit exam rooms to ease anxiety and light meditation music to soothe nerves, to painless blood tests and fun and sweet band-aids, attention to detail is *chef's kiss* It's like being nervous for a high-school exam but once you arrive, you know you have support and you can leave feeling like you aced it. I can't say enough how warm and inviting and knowledgeable each person is that works there. Meeting the doctor and nurse and receiving a warm greeting and hug was the cherry on top. It's not clinical or cold (in comparison to the Farmington location - yikes). Farmington feels icy and stark, plus - disorganized and like we are cattle with a number. Truly - if I never had to visit Farmington CARS, that would be great. The Hartford location is the exact opposite. I'm grateful that this journey had so many friendly faces. Love CARS - Hartford!!

My husband and I love this facility. Fertility issues are never an easy thing to deal with, but…read morethey are nothing but kind here, and able to answer every single question you may have. Every doctor is extremely knowledgeable and helpful, and they have a separate financial person who helps with working with insurance.

I have been here several times with my parents who are in their 90's for various health issues…read more I have never had any problems with the care they received from their doctors, nurses, aides, PT, or dietary. Of course they are not thrilled with the food because they are always given food without any salt on it per doctor's orders. The hospital is always clean too. As an RN with years of experience working in hospitals, I'm very impressed and grateful for the excellent care my parents have received here.

Saint Francis Emergency unit was almost comically evil, I threw up like 8 times on the floor and…read morewas ignored, it was only after my mother visited did the nurses (who were taunting other patients along with the security "Tyler from Texas Shut the fuck up", as one of the guards was going through his wallet.) gave me an old-school IV after far too long, I was moved to like room 1, facing some sort of alarm, clock thing on the wall that would chime. I Kept asking for ativan and the nurses joked to each other about me asking for it saying "They needed ativan". Anyways, as I was saying, the chime on the wall was accompined by a call asking for an ambulance in code. It took her asking like 20 times when I was on the verge of passing out for them to transfer me to a place that was like 5 minutes away, Mount Sinai. The EMT girl on the way hit my arm and left a bruise, when I told her I was nauseous she ripped open an alcohol swab and stuck it in my face, acting like I was a know-it-all saying, "Oh I thought you knew this" she then said she was gonna "sit This was an absolute nightmare, my mrn number was 1835555, and when I was admitted I was in crisis. A police officer from the floor underneath the room they locked me in due to covid said he wanted to "Shoot me in the head 5 times" and all the staff heard. The staff then assured me he "got a call" Quality of care was very neglectful, save for one male nurse. The type of care: They Straight up told me they were doing a "rapid taper detox" Off my benzos I had been taking for 5 years. When I told them I know tapering too fast off benzos can cause brain damage and that I knew depression was mostly situational they didn't care. This was April 5th of 2024, There were a few good nurses but they were mainly a male nurse and Julia, everyone from the front desk workers to nurses act like nothing is their job. There needs to be 1000% more accountability in these work settings, other countries aren't like this. Shout-out Matt and Julia. 1 star, I basically did everything myself at one of my weakest times of my life.

I am so grateful that I found Dr. Thomas Banever to repair my recurrent inguinal hernia! When I…read morediscovered this hernia, I was particularly anxious due to some previous experiences. Dr. Banever was so patient with me, listening to all of my concerns and answering every one of them and making me feel comfortable. And he was so accomodating to all of my requests to help feel comfortable during the procedure. I could not have imagined a better experience getting this hernia repaired.I highly recommend Dr. Banever. He brings a wealth of experience and expertise along with his demeanor that puts you, the patient first. Despite that has likely repaired thousands of hernias before, and answered the same questions thousands of times, he treated every questions and concern that I had with such attention that made me feel truly cared for and actually helped repair not only the hernia, but my fears about about procedures like this in general.

Dr. Banever is a most down to earth friendly knowledgeable surgeon who truly cares for "the whole…read moreperson". He is approachable and takes time to explain everything. His handwriting is atrocious but he will clarify when questioned! I would recommend him without resservation.

Evan Dugdale, M.D. and his staff and the surgery center gets an excellent rating from me. I had a…read moretotal knee replacement. My surgery and recovery has gone very well. From the first visit with Dr. Dugdale to the very last visit I had great service. He also uses a program FORCE which guides patients with exercises and information for before surgery on what to expect & post-surgery information. This was extremely beneficial. If I need to another surgery on my other knee I will definitely go back to Dr. Dugdale.

I first came to Dr. Mendes with chronic pain in my neck and shoulder with tingling in my fingers…read more Dr. Esmende went above and beyond to try to understand the root cause of my pain. Through physical therapy and massage, the pain is now managed. I'm back to tennis, which is my passion. Now he's helping me with my lower back pain - a 12 year issue of degenerative disc disease and mild scoliosis that's been bothering me more since I took up pickleball recently. Life is better when you keep moving and with guidance, that's what I am continuing to do, for as long as possible!!

They don't send X-rays to a radiologist. They are cold and callous when it comes to pain…read moremanagement. They told me I probably need imaging but "it costs a lot" assuming I can't pay for that.

I would give zero stars if i could. Without a doubt the worst experience at a physician's office…read more I had a pinched nerve in my neck. Went to this office with an appointment to see Dr. Kruger twice. Neither time did I actually see a doctor! Instead I saw his PA Joshua Miles. What an arrogant tool! Before i even had an MRI, he told me I needed surgery and showed me youtube videos of the surgery. Needless to say I went to see a doctor at a different practice who examined me, ordered an MRI and treated me with a different course of care without surgery. Avoid this office at all costs!

Referred me to a Mohs surgeon who went on to make Frankenstein out of my face. Then when I went…read moreback to show him, he was a FULL HOUR late seeing me for my appointment. It may have been longer had I stayed, but I left after an hours and didn't end up seeing him ever again. If I could give zero stars, I would.

I read the reviews about the staff being unfriendly and I have to disagree!! They were extremely…read morepleasant. My one complaint is that I was on time and they took my son 1hr and 10 min late. I got there and the room was full...I was hoping there were more than1 doctor but no such luck. He appears to book every 10 minutes but I'm not sure. I heard someone mention being his 3:30 then another 3:40. Either way we waited over an hour. Once I met the doctor he seemed to know his stuff he did not rush us and I liked him. I do not believe I need to go back...if my sons condition gets better there is no need and if it doesn't I will go elsewhere.

Tl;dr I couldn't have had a better experience with Dr. Marchetti…read more I was having an anorectal medical issue that wasn't responding to my home treatment, so I showed up here on Sunday about 10 minutes before they opened. There was a really long (socially distanced) line; I wasn't sure how soon I'd be seen. Most folks ahead of me must have been waiting for a COVID test ticket*. When I filled out my intake paperwork about half an hour later (a little after opening), I was told to expect about a half hour wait to be seen for my issue. I asked about how to walk to Dunkin (I don't have a car and had taken a Lyft). The two folks at the front desk helpfully pointed in the same direction. About half an hour later, I was back and was pointed to the waiting room. I waited some more time (probably less than half an hour), and my name was called. The nurse who got my medical history was really wonderful, friendly, sympathetic, genuine. Due to the location of my issue, I disclosed* that I am trans (FtM). She asked if I was comfortable being seen by either of the two male doctors, and I asked (light-heartedly but also genuinely) for "the nicer one". She says they're both really nice, and also asked if I wanted anyone else in the room. (*intake paperwork had only male/female options and no field for pronouns) At first I said no, but then I backtracked and asked if she was an option, which she was. As a trans person, getting health care in such an intimate area can be really nerve-wracking even if I didn't specifically feel unsafe. She returned moments later with a very warm doctor who I felt comfortable with in less than 5 seconds. He explained what he would be looking for and offered to examine me in whatever position was most comfortable (suggested lying on my side on the bed, which I did). I barely felt awkward at all, plus it was pretty quick since my issue was apparent (4th-degree hemorrhoids). The doctor recommended a specific colon/rectal surgeon: "she would be doing my surgery if I needed it." He advised me to take a fiber supplement and a laxative in the meantime (to avoid things getting worse by straining), and to drink plenty of water while doing so. He returned with a typed letter with those discharge instructions and also gave me a brief letter with his referral. CVS is right next door, so I went and got what I needed, and headed home. This was a really great experience. Definitely will come again if I need to in the future.

DOES NOT HONOR APPOINTMENTS! I made an appointment to come here for 4:40. There were no other…read moreappointments on the calendar, but when I arrived, there were quite a number of walk-ins. From my understanding, like every other facility they're supposed to take the appointments first, but they did not do that. I did speak with the office manager, Amanda, who told me that if 10 walk ins come in at 4:39 PM before my 4:40 appointment,- they will see those walk ins before my scheduled appointment - um what?? How does that make any sense?! Effectively, even though I have an appointment I get treated like walkin number 11?! The whole point of the appointment is to have a scheduled time? They need to clearly post this policy online so people such as myself are not taking PTO to show up for an appointment, and be treated like a walk in, which they claim it's their policy to do?! As a result, I was sitting in the waiting room for 25 minutes before I was called while they took all the walk-in appointments. I can completely understand if they're running late, but it is extremely disrespectful to my work schedule for me to take time off of work to show up there on time and then have them prioritize walk-in appointments over my scheduled appointment. I ended up having to get a refund and leave without being seen, which is absolutely ridiculous.

Are you kidding me... 1.5 stars max????? My PCP sent a…read morereferral to Hartford healthcare . Received a call from a "Susan", no last name. Called back numerous times only to get through to the answering service after waiting for 10 minutes. Always, always do your research on these healthcare providers Never saw one and a half star overall review on a medical service . 90% of the reviews are one star reviews . Please don't waste your time and get over burdened with stress .

i can only recommend you go elsewhere. i found a significant lack of professionalism, no…read moreempathy, no compassion, no expertise and an inability to adjust to rapid changing situations. In general i find the lack of quality care in Torrington CT pervasive. Go elsewhere