The receptionist is incredibly rude. Screamed and berated me for asking a polite question. None of…read morethe other lab assistants intervened so I guess this is the usual way of dealing with customers there. Don't give them your business.

Well I'm a little upset but it's not today's receptionist fault. I was in here yesterday and they…read morewere great except I needed to come back for one of my tests the next day. So I woke up early to be here for 8am however when I got here they didn't have my test on file. So now an hour later or me trying to get a hold of my doc for the form again , today's reception called the head office and was able to get them to fax my form back to them. Bad thing is I'm waiting here and don't know how much longer it will be bit atleast they try everything possible today to help.

Excellent service!! The lady was so polite, friendly, and helpful. People were coming close to…read moreclosing and she made sure everyone had their tests done before closing and locking up. Not once did she complained but greeted everyone and took care of every person's needs. I highly recommended and will continue going there. The facility has been newly renovated so lots of seating area and really clean. Again highly recommended!

Efficient, prompt and professional staff. Highly recommend…read morethis location. Best to book time online.

I can't even put it in to words of how disgusted I am with this clinic. I waited to see the doctor…read moreas I have fainted twice in the past 3 months and the doctor tried to convince me that fainting was normal and that I have nothing to worry about. He printed off a Wikipedia page telling me that what was happening is that I was fainting and it happens everyone once in a while.. never even asked me did I want my bloods taken or anything.. absolute disgraceful service!!

We went there last Friday. There was no lineup and everyone was very attentive and polite…read more We got the help we needed. I am going to go there when I need a "walk in" clinic. My family doctor is far to drive often. I recommend this place. It is very clean and professional.

I have to say ,,, I don't understand a lot of these comments. I've been to the walk-in clinic at…read moreAlbany a few times, I went today and just had to say how much I appreciated Dr. Haddad. I have not ever had a bad experience here though I've fortunately not had to go more than a few times, today I was blown away by the kindness and consideration. My GP is in the same building, he is wonderful. And my dentist is in the building. Also wonderful. So Thank you to every hard working medical professional at Albany medical clinic .

My current health is not good and scheduled with Digital Imaging last week for an ultrasound before…read moreI go to Hospital in 2 days. I made arrangements for a ride there and to be picked up by another friend - both going out of their way for me. I can still take the ride there and sit around for an extra 2 hours but have to pay $40 for a taxi home. They 'bumped' my appointment. When I called back after trying to re-arrange my rides they accused me of being rude and swearing. I did hang-up on them. Do seniors really need to be bullied and pushed to the end of the line?

While the staff is friendly, there is hardly any organaization in the office. I have left my new…read morecpap machine ( about 6 months old ) before xmas and was told it would take about three months to repair ( rediculous). In early march after several calls I was told that in a few days I would get a refurbished machine untill mine is repaired. I have called and left several messages however to this day I have received no response. Both myself and my wife have purchassed our machines through this office. Would I recomand it to a friend? ABSOLUTELU NOT.

This CPAP vendor has been open since Feb and provides the best service for their patients. I have…read morepersonally sat through an initial setup, the well-trained staff take the time to explain sleep apnea and how the CPAP machine works. They work with all insurance companies. They will match any price for machines, masks and supplies. They are mainly open Mon to Thur 10am to 7pm. Fri and Sat is by appointment only. Give them a call and they will be glad to talk to you. They can also see existing CPAP patients. Free parking on the sidewalk in front of the clinic.

Let me start by saying Dr. Desa is amazing. He has been a wonderful doctor to myself and my…read morehusband. I would give 5 stars, but the reception area brings it down. In the past month I have been told that because they forgot to charge me with something (even though I double checked before I left) that I would have to come back in and pay. They called my phone repeatedly, but every time I missed it and would call back, nobody would answer. I offered to pay during my next appointment, but apparently that was unacceptable. I told them there way no way I was driving in to pay because I was on some pretty heavy pain killers and can't walk or drive. Eventually, after arguing with them they attempted to run my credit card over the phone, it worked even though she was adamant it wouldn't work, low and behold it went through. Second time, basically the same thing, but now all of a sudden giving payment info over the phone doesn't go through. There's no concern, and it's always "you need to come in". No, you need to stop making mistakes and pushing me to fix them, especially because there's not really anywhere to park. There's a side street, but no guarantee it has somewhere open. I'm so frustrated with the receptionists I'm considering looking for another doctor. Too bad, Dr. Is the best.

I've been going to this family practice (& walk-in) since 2011 and the only thing that makes it not…read moreworthy of five stars is the ever cycling reception. They had two, recently, leave who were very competent, polite, and endearing workers who were good about their work and took it seriously, they didn't treat it as the in between work it was until they landed whichever medical reception job it was they wanted, or technician, etc. The current reception (as of the first week of August 2018) is disorganized and uninformative. I gave them all the information required of the patient the doctor was to be seeing, without being told the full scope of the process and that the patient could wind up not being seen at all due to the circumstances at hand. I wouldn't have brought this person along with me had I known this was a possibility, because I would have known the possibility would have been a reality and told this person to not bother right now - they are someone who just doesn't have $65 laying around so they can see a family doctor. It was very frustrating for me, as well, because I am not kin to this patient and the reception kept coming to me for information and talking to me and COMPLAINING to me about the situation as if I knew of and had control over what was going on. They were in breach of so many confidentiality agreements by speaking to me on all of these matters and yet this receptionist continued to berate me on the subject as I waited to go in for MY OWN doctor's appointment. Do not go to this clinic for walk-in purposes. Only go if your general practitioner is located here. Otherwise you're playing a game of Russian Roulette on what the reception is going to be like and who it's going to be and how they're going to (mis)treat you during your, hopefully, brief visit. The doctors, however, are fantastic people. It's unfortunate.

We had to leave Magenta, which was a shame because the doctor (Prasad) was excellent…read more Magenta's system was a deal breaker. it's impossible to book an appointment without having to wait 2 months, there's no help from a human being, and there's no phone number to even talk to a receptionist for admin issues. in fact, they intentionally keep you from calling or even reaching out via email. It's as frustrating as an app that hides their cancelation button. I understand the approach for a normal for profit business but not for a clinic. we moved to a normal clinic where you can email them directly and /or call if you have questions; basic interaction is all we wanted. Hopefully Magenta can change their approach; it's not the pandemic anymore

The doctors there are amazing, but the administration is like a brick wall between you and the…read moredoctors. You can't even give your Doctor crucial information about your care. The website directs you to use electronic communication and then refuses to let you use electronic communication. The very clear email won't be answered and even when you call their number they won't talk to you.