Popping in to give this location some love after being a loyal member for several years!…read more I do believe management has changed hands a few times but whoever seems to be in charge now is doing a great job. They are always friendly at check-in & offer me a cold beverage. To the main event: I almost don't want to share how great Emily is as a masseuse in case her books get even more full! She's professional & thorough & you can tell she cares about doing a great job for her clients. Overall, for the price point you get as a member, especially if you're able to stack up packages/points, Hand & Stone is a good deal & this Mechanicsville location has always done a solid job by me, & I like to consider myself somewhat of a spa connoisseur ‍ Will happily be back!

After almost 3 years as a paying member with almost no cancellations (someone was sick in our…read morehousehold once or twice), including continuing membership through the pandemic, while they were closed, I get hit with a 50% fee for rescheduling an appointment with less than 24 hours notice. I called at exactly 9A, when they opened to let them know I went online and rescheduled my appointment for two days later with the same therapist and I needed to cancel the appointment for 7-8P that night, since I can't do that online. My child's holiday event got pushed back a night due to a rain delay. It's 'policy', but they totally get to exercise that policy at their discretion. In addition, I informed them over 30 days ago (requirement) that I wanted to discontinue my membership. I was told the membership manager wasn't in the office and would need to call me later. I got a voicemail that they'd received my request. Today, I get another monthly membership charge. I call, and I'm told the membership manager isn't in the office, they'll have to call me later, again. As of now, I've cancelled both the appointment tonight, the rescheduled appointment on Friday, Dec 24, and my membership. All I wanted was to reschedule my 60 minute membership credit for a 90 minute service (which makes them more money), but it looks like I'm losing my $69 membership credit (it went up since my last review) as a 'fee'. IMHO, given the subpar service levels at this location, especially in dealing with these two issues, I would look for an independent, local therapist or spa. Sometimes, "we get what we pay for" is so accurate.

Therapist was amazing. Didn't get her name but she had perfect technique and pressure and wiped…read moreaway a really stupid day. I will be back.

From the owner: YY Massage is New Grand Opening Massage and food Massage in the town . For both Man and women ! It…read moreon promotion period . 10 off for all new customer.

I came here for a 1 hour massage and a pedicure. One should know that this business is based out of…read moreher home. There is a dedicated massage room that has a separate entrance from her home and there's also another room where the manicures, pedicures, etc are done. The setting is very nice and comfortable. What I liked most about coming here is being that it was my first time getting a pedicure, I was a little apprehensive and I definitely didn't want to be around other people. So the private setting, along with Meloni's awesome personality definitely made me more comfortable. The massage was great. I had an aromatherapy massage with a little stretching included. Speaking of the stretching, that was the first time that I had stretching incorporated into a massage. The stretching was very much needed. It's one of those things that you don't realize how out of shape/ how much you needed it until you get it. I would definitely like to go back just for a stretch session. Other awesome services offered are couples massages and a couples massage class! Meloni does make house calls and one thing that really stood out to me was a couples massage/ dinner package. Services like that are hard to come across and in an area filled with spas, that is what made Waterfalls Massage & Spa stand out to me from the rest.

Nasser is a perfect gentleman and highly skilled massage…read moretherapist. I went into Waterfalls with my body, neck, and spine and absolute wreck. The massage I received from Nasser made my chronic neck pain (that I had been suffering from for months) completely disappear. So grateful for their lovely manner and sincere attention at Waterfalls. Highly recommend.

I recently moved to Richmond & was immediately trying out places for massages. I loved my previous…read moremassage place & needed something accommodating for my chronic illnesses & with enough availability. I looooove Divine Spark!! Their prices have recently increased to $100+ for an hour session, but honestly, that's more than worth it. I have had nothing but wonderful experiences here & I'm so glad my chronic pain can be treated in my new city.

I booked a session here being TOTALLY UNAWARE they are the best rated massage in Richmond, and you…read moreknow what? I left thinking, "That's got to be the best massage I have ever had." I have severe, chronic pain. I got a massage somewhere else--that I won't name here--and my pain was so bad, I let the masseuse use a lot of pressure. I realized this was a mistake the very next day and they'd done some damage, but I could not use my arm--which is a bad situation to be in. A few days later, I got an appointment here with Tiffany. Tiffany was AWESOME. Along with a general massage and cupping, she used a method called scraping--this, my friends, did WONDERS for my arm. The beds are heated. The face-thingies are SOFT (I don't know why I can't find this everywhere). The only downsides? 1. There's no membership option!!! WHY. WHY WON'T YOU LET ME GIVE YOU MY MONEY MONTHLY?! 2. There's no rooms for couple's massages, and booking two separate massages at the same time for two different people using their online system is. . .not something it wants to let you do. My trick is to book one massage with another directly after it--both times I've done this, I've been called and asked if that was intentional. Once I explained, they had no problem arranging for me and my partner to both get massaged. 3. When you arrive, there's no receptionist, no front desk--there's chairs and magazines, so you KNOW it's the waiting area, but it can feel awkward waiting and being unsure if anyone knows you've arrived for an appointment. Fear not; It seems these folks are punctual and aware of when a client should be there, so they'll pop out of the room they massage in and get you--don't be weird like me and wander around, making the fact you have social anxiety super obvious, awkward, and everyone else's problem in addition to your own; Sit down and open a magazine and read about Reiki. I LOVE LOVE LOVE THIS PLACE. Richmond is flooded with just below average massage parlors/masseuses, which is why you're going to have a hard time ever getting the same, one, good masseuse at a location repeatedly; There's a LOT of turn over because, well. . .Not a lot of people are great at massage. If they are, odds are they'll begin working for a nicer place *cough*Divine Spark*cough* or relocate out of the area entirely. Since Divine Spark is the best, they're priced highly, so I see this place as a place to go when I'm in extreme pain or as a very special treat. Beware--this is a small location and company, so book well in advance if a specific date is important to you. I'm already ready for another appointment, but honestly, seriously, beware; Your next massage elsewhere will leave you disappointed after a trip to Divine Spark.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

I moved to Virginia 5 years ago and have been looking for a new massage place for a long time and…read moreFINALLY found Scents of Serenity. As a former massage therapist myself, I am pretty picky about my massages. Liz was absolutely fantastic. I booked a 60min massage with a 15min scalp massage add on, this massage was honestly one of the best massages I've ever had. I highly recommend this Spa and specifically, Liz.

Yesterday was my first time coming to get a lymphatic massage. I was two minutes late because I got…read morea little turned around but enjoyed the massage. I cannot wait to go back finally a massage that not only relaxed me but also provided something my body truly needed. It definitely works I have been struggling with fluid retention and today it is down some. Worth it !

Jackie is so skilled and brilliant in her ability to assess and help as much as possible with my…read moremany medical issues. I see her primarily for MLD and I credit her for my health and well being in this area! She's a great conversationalist and I love walking in to her wonderful greeting. Additionally, arriving and always having the room fresh and ready for me is amazing and allows for us to work the full time!!! She is amazing!!!!

I have been a client of Cindi for +3 years and she is wonderful. She is very attentive during her…read moremassages and she always takes time to focus on my problem areas. She is also willing to really dig in for deep tissue massage and push as hard as you want her to. Her massage room is always clean, quiet, and comfortable. I highly recommend her.

From the owner: Specializing in trigger point and deep tissue massage. read more

Enjoyed every moment of my 60 minute massage! It was so relaxing I think I may have even fallen…read moreasleep! Shelly came highly recommended by a friend, and I will be coming back! I am tempted to make this a quarterly treat for myself!

From the owner: At MassagebyShelly I listen to my clients needs and wants as well as the muscles. My deep tissue…read morewill not have you sore. My goal is to help you relax for 30, 60 or 90 minutes whether it’s for relaxation or to fix an issue.