Great company! Went above and beyond to make sure the job was done well and that the job was done…read moreright. They took extra care not to damage our yard and to put everything back as close as they could given all the work that needed done. Chris and his team were fantastic. Highly recommend!!

Just bought a house and Jake came out to quote me for an egress window in the basement. He caught a…read morestructural issue I wasn't aware of that. The sellers had covered with furniture when we did our inspection. He was able to give me a quote super quick and told me exactly what I needed to do to fix it. They're a little higher in price than some people, but they seemed very knowledgeable and thorough

We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles

Upfront & truthful about the project, no bull and did a great job resealing our driveway. Even had…read moresome great conversation about bowling which my mother loves.

From the owner: Expert Waterproofing & Construction Services You Can Trust…read more Looking for reliable, high-quality exterior and structural solutions? We specialize in: Waterproofing & Drainage – Protect your property from water damage with proven solutions. Excavation & Foundation Repairs – Safe, efficient digging and solid foundation restoration. Concrete & Masonry Work – Durable, professional finishes built to last. Asphalt Paving & Sealcoating – Smooth, long-lasting surfaces for driveways and parking lots. Tuckpointing – Restore the strength and beauty of your brickwork. With years of hands-on experience and a commitment to craftsmanship, we deliver long-term results and peace of mind. Whether it’s a small repair or a large-scale project, we're the team to call. Contact us today for a free estimate!

Absolutely fantastic experience with Steve (for the estimate) and Patrick and his crew (for the…read morework). I had interior waterproofing done in my basement -- I live in my basement. The before and after videos speak for themselves (wish I could post them!). They did all this in 1 DAY! They left the house almost as they found it, only a slight dusting, like you do weekly. I was surprised, amazed, pleased, and every other positive emotion you can think of. The price was a third of the other guy, Steve gave great info during his quote, really putting me at ease. Patrick and his crew arrived on time, did awesome work, and left barely a footprint. I cannot say enough about JD/Engineered.

Engineered Waterproofing waterproofed my basement last year and it was one of the best experiences…read moreI've had with a contractor. My basement is dry! Glad to have the peace of mind that their system provides. They truly take care in their work and provide a great service.

Work was good . Was a lot of playing around. Workers got complacent. Did not check the working…read morecapabilities of the sump pumps in the crocks they put in. I got up the morning after and was water in my basement again. Spent 13000.00 they finished and I have water in my basement again . I called complain. Get a call 3 hours after they open and say we will come out and fix it. I said you should have done your job when you were here. You don't have a check list ? I said I fixed your screw up already wasn't waiting for more water in my basement. They added drain pipes into the crocks and reinstalled my sump pumps without checking to see it everything worked. The drain pipes they added held my floats down and not letting the pumps to turn on . Was not happy .

I just had yearly maintenance done today on my pumps by pioneer basement/geek…read moreservice techs Fredo and Rick. Awesome job guys. They were very professional and courteous. I highly recommend Pioneer Basement and their techs.

Got an appointment the next day. It was for the estimate, but he was able to fix it the same day.read more

From the owner: Reliable Basement and Drain, a Veteran owned and operated company since 1999, has completed over…read more100,000 projects in Northeast Ohio. We service North Royalton, OH, Cleveland, OH, North Olmsted, Elyria, Amherst, Vermilion, Westlake, Huron, and the surrounding areas with Basement Waterproofing, Foundation Repair, Drain Cleaning, Plumbing, and Water Heaters. We are a One Stop Shop for all your plumbing and basement waterproofing needs. We do not hire sub-contractors, and our technicians are vetted and certified professionals. Contact us today to schedule your service or a free estimate.

If Possible I would give Zero stars…read more We contracted this company to do a full driveway and walks. Project completed in early spring and by December of 1st winter it was chipping, pitting and falling apart. This damage has gotten worse and goes all the way up and down the driveway. They did not level the work area (you can see it) and the apron was done very poorly as well. DO NOT HIRE. This is a family company and they are a disgrace through and through. How can you rip customers off for THOUSANDS and THOUSANDS and do a crappy job and walk away. How do they look in the mirror knowing this?

Quality work at a reasonable price. Has done our driveway, sidewalks and put in a stamped concrete…read morepatio. Excellent work.

My initial experience with Ed was great but I'm starting to worry about the promises made. I…read morethought the scheduling issues over the holidays in December 2024 were just holiday based. But now I'm just being ignored. I paid in full for the work done $6500 with a promise that once I paid it off, I would get the structural engineer report that would state the wall bowing was fixed. I'm wanting to sell the house and still don't have this report 4 months after paying in full. My calls and texts get ignored. Promises aren't being fulfilled. I'm afraid to email him because his website was hacked last year and someone tried to extort money from me as well.

I contacted Premier in July of 2023, Chris Watson was our sales representative and installer. He…read morewas very nice, friendly we were able to negotiate a fair price and he did a really nice job. The warranty is life of the home, 100% covered at no additional cost. A little less than 2 years later I started seeing new cracks forming, some in new places and some where the carbon fiber was installed. I only noticed because I was having additional work done to the home so I was taking the time to look over things. I had the foundation inspected by 3 other companies who all said the carbon fiber strips were installed incorrectly. I did a national search for carbon fiber installation and Premier was the only one I could find that installed them by gluing them into place instead of bolting the top to the sill plate and the bottom to the footer. I called Premier and Chris answered the phone and came out the next day to look at the issues. Our interaction was good! We chatted about the house, he noticed our improvements, we complemented each other's beards, all was good! I showed him the trouble areas and he said that the new areas are out of their range of work because no strips were put on those walls and that wouldn't be covered. I kind of felt like that was a loop-hole out of a warranty but fine. I asked about the installation and he assured me that it is indeed correct and another local company does it the same way. I said OK and we moved on. He did offer a solution of installing an anchor at no charge and would periodically stop by to tighten it. I said we would think about it and give him a call. Here is where the review drops. About 20 minutes after Chris left, his boss and owner Ed calls yelling at me. Absolutely bitching that I had the nerve to complain. That I was questioning their work and every other company but his was "scum". He was incredibly rude, constantly interrupted and talked over me. Then said he was going to fire Chris because it's now his fault. I strongly voiced my opinion against those actions, I would not want anyone to loose their job, especially without warrant. After arguing with him he decided he would come out and inspect. He'll be here in 2 days. I'll update this post when he does. Right now I would stay away from this company, the owner clearly has issues if he is going to yell at customers with concerns. UPDATE: Ed came out and immediately put the blame on the way the house was built. Bragged about how he's been a Mason for many years, he is an absolute professional and my house was built wrong. (The house was built in 1958). I showed him the cracks and his response was "that's normal, that's not significant enough", I said it's been less than 2 years that this was installed and he said "soil moves so the walls will continue to shift". Which means your carbon fiber is installed incorrectly, unto he went off on another tangent. His solution was to cut out several blocks in the wall install rebar and repour the wall with a wall anchor in place. My wife was upstairs and started recording when she heard things getting loud and heated between us. I'll post the video if that's an option. He said he's never had a single complaint, that I'm his 1st customer to have any concerns. That's obviously not true. Not trying to add anymore fuel to the fire, but his eyes were bloodshot and he stated several times he had "cotton mouth". I suspect Marijuana, and while it is indeed legal here and maybe he uses it for his obvious anger issues, that is completely unprofessional. I'm not against the plant, but to show up at a paying customers house like that is not acceptable. He's lost my business and hopefully people read this before he steals your money too.

Positives, showed up on time, and demonstrated black mold in my furnace system. This was not…read moreservice from Maven Air Care, but a subcontractor service. Pricing was iffy, offered 50% off to $400, then multiple add-ons attempted. Many attempts made to renegotiate services stated in email as covered. Vents left unsecured and no cleanup. I ended up paying $600 plus tax for incomplete duct cleaning and a treatment alleged to kill the mold within system.