I was on the phone for 1 and half hours today getting transfer from one rude, nasty, rushing, over…read moretalking me customer services reps. I was sampling trying to rent a unit. Everyone treated me like I was boring them. If I could rate it a 0 star I would. Public Storage has garbage customer service.

This place is a scam.. they arbitrarily increase the rent every few months for no reason, I went…read morefrom paying like $165 a month to $318 in less than a year of being there, I moved out about 10 days after making payment for upcoming month and they say it's their policy to not give refunds? So they charged me $318 for 12 days?! Thieves! I recommend you go elsewhere for your storage needs

I have to replace everything now all my furniture everything clothing bedding and then they just…read moregave me a 15% up charge for the new year. I think they're the ones who should be paying me for what they did. I paid for the insurance and they won't pay me for it And the owner is just a coward won't even reach out to me. They know my number. Thank you for destroying everything on mine. I would recommend never using CubeSmart. 3345 Medlock Bridge Rd. Peachtree corners 30092. I even have a temperature controlled unit employee quit and left all the doors open and left all the heat and air off. I showed up no one was there and I had to call another store. They did nothing. And of course I gave them a good review when I showed up the first time when moving in to the storage unit three months later when the manager quit and left everything open and all the bugs came in yeah that's when I had a problem and it destroyed everything I owned! They have no respect for their customers and the owner had the audacity to say I gave them a five star when I first got there of course I gave him a five star because he gave us the first month for free and then the manager quit and left the doors open and turned off the air conditioner in the heat and left everything open And damaged all my property

One of the nicest and friendliest storage facilities I have used. Thanks to Angela McCoy (General…read moreManager,) she makes you feel welcomed when you walk in the door. She is always helpful and available when there is a question or issue. And the facility is well taken care of. Better than other chains that no longer have a person assigned to manage the site. Other storage companies are no longer having a 'person' on site, and they have gone downhill fast. We are very glad CubeSmart has Ms Angela. She has been right on top of things. And when I had my hands literally full, she immediately rushed to my aid. You don't see that kind of customer service anywhere anymore. CubeSmart is blessed to have had Ms McCoy there manning the facility for years. Very satisfied as a customer.

This is clearly a case where "the new boss is n-o-t the same as the old boss..."…read more Whew, "CubeSmart" has barely been in this marketplace 'for a minute' and they did not waste any time in getting their entry on Yelp to shill their newly acquired property. But as a longtime customer of this facility, I have to tell you that their new policies will not offer any better 'value' as their "About This Business" ad-copy wants to tell you ... and 'service' remains to be seen ... The previous owner of this facility has sold out to this out of state corporation and CubeSmart has decided to discontinue several customer-friendly policies in regard to multi-month-payment discounts (except for a year's worth, they are quick to tell you) but by slashing these payment incentives, CubeSmart has effectively raised prices ... in the midst of this recession. WOW, WE ALL LOVE THAT ... thats the way to incentivize your customer base, CubeSmart. These "new discount" touted by CubeSmart are only for new customers or for those who want to prepay for an entire year. Previously there were discounts for pre-payment for 3 and 6 months as well. Also ... NOW ... The local phone number for this office rings in their out of state corporate office and not in actual facility that I am calling. Does that makes sense? If I just want to ask "what time do you close?" (and have to be transferred 2-3 times to get a simple question answered) I think many other customers other than myself will end up missing the former owners, which was StorGuard, their sign is still up as of this writing.

Found this location by chance. Easy to reserve online. Had a follow up call about the reservation…read more Came in and was greeted by Brittany. Very pleasant and very sweet and helpful. Showed us the unit, explained everything. We were in and out of there in no time. Very clean and secure facility.

If you're looking for a business you can trust to protect your belongings, please look elsewhere…read more My sister had almost $50,000 worth of damage done of her stored items because of Cubesmart's negligence and failure to fix a damaged roof. A large portion of her belongings in the unit were damaged by water and are covered in mildew and black mold. Cubesmart has still not notified other renters about the water entry through the roof, nor have they confirmed with my sister whether they will do an official inspection and fix the roof. Despite having paid for two insurance plans, one being a plan offered via Cubesmart (the plan is with 3rd party provider) and the other through a separate personal property insurer, my sister only received a $2,000 check from Cubesmart's insurance provider. Her separate plan won't provide any coverage because the damage is seen as being preventable (by Cubesmart). My sister has spent the better half of the last year and a half in the hospital with her daughter fighting for her life, and bringing any kind of mold near her would be life-threatening (she has progressive lung disease). Replacing the items isn't an option on top of the massive hospital bills associated with her care. And guess whose responsibility it is to remove, sort, and dispose of the damaged and dangerous items. That's right, the renter. You'd think having two insurance policies covering your storage unit would be enough, but Cubesmart seems to only be interested in protecting themselves. And then there's the sentimental value of the damaged possessions, which obviously can't be quantified. If you care about the items being stored, find a business you can trust to store your things in a truly "climate controlled" environment. Cubesmart, your company has not seemed interested in making this right, and we are not fooled by virtue signaling in the Google/ Yelp replies.

Bait and switch? Probably not but I was told the one price then when I went to sign up it was a…read moredifferent price. The move in price and the monthly price were different. Called and complained and finally had some one call me to correct the issue. Again I was given the same price as the first time, Move in and monthly, I doubled verified what they were telling me and guess what, back to the original wrong price when I went to sign up. "Oh yeah, well I guess that's the price then." Wasted a LOT of time. Had I gotten an apology of any kind I might have still gone forward with it. Not one person I talked to apologized. And no I didn't miss understand anyone.

Peachtree Industrial Self Storage is located off PIB going south towards Atlanta. This facility…read moreoffers a loading dock, climate control spaces, and rest room for all their guests. The property manager is super nice!

Troy and the team do an incredible job at this storage facility. There's always someone there to…read moreanswer the phone, make sure everything you need you have and even try to help you understand if you need a smaller unit to save YOU cash. I'm very impressed and would recommend to anyone. It's a secure location and I've never had an issue as I've been a customer for 5 years now.

So I reserved a spot about a week ago. I got confirmation of for my appointment. I arrived on time…read moreand as planned. Was told no spot was available and there was a waiting list for the spots that has been going on for months. Horrible service.

We bought a storage unit on storageauction.com The unit we bought was at pleasantdale storage of…read moreDoraville. We came in from Alabama, this was our first unit that we purchased and we found everyone to be very polite and helpful. By the time we were done emptying and cleaning the unit we forgot to get our deposit back. The staff went out of their way to make sure we got our deposit back. They mailed it back to us. We very much appreciate them and their customer service.