Arkansas Urology is absolutely awful. They just transfer your calls to a voicemail and never call…read moreyou back. I have a kidney stone attack and went to the ER . Dr Houston put in a stent but did not remove the stone. They never called to check on me or schedule to come back to break up stone or remove the stent. I have called and left multiple messages. I even logged into my dad's portal to get them to respond. They said they called and got my voicemail but I do not have missed calls or voicemails. Do to my work I have my phone 24/7 and receive call all over the country. So I don't believe they are calling me. It's been 2 1/2 weeks with this stent and kidney stone and no help from Arkansas Urology. Also my dad has an enlarged prostate finally got into the doctor. Said it was very, very large and possibly cancer. That's been two months ago and just talked to someone today about getting something scheduled for a biopsy. This is ridiculous. They do not care about their patients..

Arkansas Urology is horrible and is responsible for my dad's demise. They do not follow up or treat…read moreyou, they make you wait and tell you lies. If you care about yourself or your loved one, do not use them.

Dr. Brewer did my consultation for my vasectomy. She was very knowledgeable and professional. She…read moreanswered all my questions and eased my mind about getting a vasectomy. After meeting with her I spoke with the very nice ladies at the front desk who scheduled my vasectomy and got my insurance info all set. A lot of vasectomies must be performed here because it was like 6 weeks before my actual procedure. So the day of I took my xanax pill (I was prescribed) an hour before my appointment and then I had my wifey drop me off. I checked in and was taken back to the room. By this time the medicine must have really kicked in because I actually fell asleep on the table lol. Dr. Marotte who was performing woke me up and said that they were ready to begin. He was really nice and explained what he was doing and we chit chatted a bit. He also played some jams and in like maybe 10-15 minutes he was done. After wards I had my wife pick me up and we went to the pharmacy to grab my pain meds and went home to rest. I stayed in bed for 2 days and was able to go to work on the 3rd. I was still pretty sore but it wasn't too bad. It's been about a month since my vasectomy and everything looks and feels good I'm glad I came here to Dr. Marotte and his team at Conway Urology!

Benton Location:…read more The doctor I had today is one of the mode unprofessional physicians I have ever met. He is extremely curt, rudely dismissive, and literally couldn't care less about what pain you're in. I felt like I was wasting his time and wasn't important as a patient. I waited over an hour and a half in the waiting room only to get 5 minutes and a high copay. I wouldn't have had anything checked if I hadn't advocated for myself. In short, find a better urologist. This place couldn't care less about you or your pain. There are dozens of other urologists who would actually help.

Professional and courteous staff. Conversational to ease you. Pleasant and helpful with answering…read moreyour questions

The staff and doctors are great, but billing is a farse. They only bill you 3 times and straight…read moreto collections. I only received 3 paper bills(Agreed on payment plan) and then I stopped getting statements. Next thing you know I'm in collections over a small amount. All they had to do is send me a bill with the balance and I would have a sent it in. They instead have to split the money with a bill collector. Billing office needs new policy or new mgmt.

From the owner: Arkansas Urology provides diagnosis and treatment for stone disease, incontinence, prostate and…read moreurethral cancer, urinary tract infections, kidney disorders and erectile dysfunctions. The services offered by the center include vasectomy, physical evaluations; clinical research trials; medication management; nutrition planning and individual and family counseling. Its Web site provides health plan details, appointment scheduling and online billing services to patients. The clinic also organizes seminars, community-based events and support groups that provide health and wellness education. Arkansas Urology has a more than 38,000-square-foot clinical facility located in Little Rock, Ark.

Conway clinic (Superior Dr): We had an appointment July 16, 2026 at 2:15 p.m. and drove about a…read more3-hour round trip. The clinic canceled the appointment the day before and never called or texted. This is the second time this has happened at the Conway location. When we asked for a manager/owner phone number to complain, staff closed the window and ignored us until we left. We do not have extra money for wasted gas or reliable vehicles for pointless long trips. Being disregarded like this is unacceptable. Do not recommend. Filing a formal complaint with the practice.

If I could leave zero stars, I would. First off, took 3 weeks for the medication needed to actually…read morebe called in. Additionally, I have had to wait 4+ days in an ongoing attempt to actually get this normal (non controlled substance) renewed. I have left multiple calls and even had to drive 30 mins to the office to get an actual answer. I will be working with my primary physician to seek specialist support from a different clinic, as this one consistently misses the bar.

The office staff needs improvement. Fertility struggles are challenging enough without unhelpful…read moreoffice staff. They have absolutely zero compassion or empathy. Patient care and quality of service is very clearly not a priority.

I wish I could give them 0 stars. They are one of the most unorganized and inefficient offices I've…read moreever had the displeasure of doing business at. I have yet to receive a surgery date almost a year past the appointment date that the whole point of that appointment was to schedule a surgery date. Still receiving bills over a year past date of service. Paid my account, made sure my balance was 0, then receive a statement in the mail last than a month later saying I have a balance 70+ days overdue. Overall a VERY unprofessional and insensitive office.