I recommend this place! I tried to get in to see my doctor and was told she wasn't available until…read moreJuly 9, and it was June 24. I knew what I had needed immediate attention. So I made my appointment and got right in. The staff were attentive and very kind. The doctor I was seen by was thorough. I definitely recommend this Urgent Care.

Waited for 2 1/2 hours (after my online appt time) and health care provider (I don't think she was…read morea physician) did absolutely nothing for me. I got the feeling she did not know what she was doing They took everyone back (except 1 person) before me that arrived AFTER me Editing to add- because this provider was extremely incompetent I had to go to a different urgent care the next day. I was struggling to breathe even though my pulse ox showed a good result. Today I saw a provider at a different urgent care (Chenal urgent care is the place to go to)that listened and cared. He did a chest X-ray that showed really bad bronchial inflammation and gave me a steroid shot. I do not recommend Baptist urgent care even if you think you are dying. They do not care. They are incompetent. Also, someone who works there smells horribly of cigarette smoke. It was floating around everywhere. I know it's an employee bc they came into our room to turn off the machine that was making our room freezing cold and when she came in we got the horrible cigarette smoke smell again

I've been here twice for minor problems. Both times were a good experience and I was seen quickly…read more This was especially appreciated because one of those times I only had a small window of time to get in and out before I had to return to work. The staff did everything they could to make sure I could get treated promptly and get back on my way. The clinic doesn't have the equipment or facilities to treat more serious injuries but for your run-of-the-mill problems like minor infections, illnesses, or sprains this clinic would be my first choice any day because I can get in and out so much faster than I ever could at, say, the family medicine clinic at the nearby medical university. The only turn-off for me with this clinic is there is a lot of Christian or Bible-themed plaques and sayings posted around the clinic. I believe in treating the 'whole person' and in the valuable role one's spirituality (if applicable) can play in healing. However, when only one faith or religion is represented it implies that in the eyes of the staff there is the only 'right' belief system, and that does not feel welcoming to patients who do not share those beliefs. If a clinic is going to post such things on its walls, I believe it is more appropriate to post inspirational quotes from a -diverse- array of faiths or spiritual leaders so as to communicate respect for the diverse array of clients that walk through your doors.

Walk-ins not welcome…read more Apparently they switched from walk-ins welcomed to "by appointment only". They just forgot to tell everybody. Besides, on paper they look like they have not been open in 6 years or just simply not review worthy. Maybe after a few more "by appointment only" patients, they can afford to update their door signs and street sign. It's a scratch.

HORRIBLE. Office staff was nice but "provider" there 7/3/25 was more worried about getting out of…read morethere on time than treating a patient and refused to treat my mom. Told us to go to ER. I thought these places were for non-emergency cases. I'll never go back there again.

The staff was polite and knowledgeable. Our visit only took about 30 minutes total. Will be back in…read morethe future.

The doctor and nurse that put my stitches in were wonderful! Great care! The receptionist was…read morehorrible and when I went back eleven days later the receptionist was much better and I had to pay another $50 to get my stitches out because I should have been there in 10 days. Yet they never communicated that clearly and never offered to set up an appointment for me to return. So while the original nurse and doctor were wonderful the front office help is extremely lacking!

The receptionist is probably the rudest person I've ever spoke to. I had one simple question about…read moreadipex (A weight loss pill I had been prescribed at a different location), and she acted like I was so stupid and she had never heard of anything like that. Kind of concerning since this is place with doctors and nurses!

The staff were friendly but the cleanliness is awful. We checked in and went to a room. I saw how…read moreterribly dirty it was and we immediately left. The room smelled of weed. The lady in the front was so apologetic when we walked out she refunded our money. Save yourself the trip and go to any other urgent care. Even the furniture in the waiting room appeared to have came out of a one star motel.

Dr. Murad and his team saved me a trip to the emergency room! They are friendly, caring and…read moreefficient. He went above and beyond to care for my wound days after the accident and heard other patients in the waiting room say the same. I would highly recommend you see him, whether you need stitches like myself, or you are fighting a virus. He truly cares for his patients. Also, his hours can't be beat!!!!

Thank God that the hospital seems to have hired competent doctors. But I'm certain that other…read morehospitals do the same PLUS competent non doctors. Our experience was one of absolute disbelief. It's obvious that many are there just for the paycheck and not much more. One of these "staff" does the bare minimum and had to be told by us that there's more to it than he just did. Plus, the staff has no problem leaving things on the floor, to include water!! I asked them twice to take care of it before the fluids were cleaned up. Then a nurse did it by grabbing a towel and wiping it with her foot, then looking at me like, "You could have done this". I'm sorry (no I'm not), but I've asked TWICE for the help to clean something that we didn't mess in the first place and I have no idea if there could be a biohazard involved. I mean, we pay BIG $$$$ being here so act like we're your customer!! Then the food?!! I get it. Hospital food in general isn't the best. But Friday they basically tossed what they had in a covered dish to Teri without asking what she'd like. My wife had dozed off. Then a staff member actually brought food in, unannounced, we didn't know what or how they decided to bring her food, but instead of placing it on the bedside table, HE LITERALLY laid the entire tray on her stomach and walk out!!! They didn't give her a menu! When my wife took the lid off, it had (get this!) lasagna and pancakes!! Who eats lasagna and pancakes?!!! She didn't eat it. So the next day , I specifically asked if they have a menu. And they said, "I think so". Someone brought a menu that wasn't impressive, even for hospital food. This morning a rep from the cafeteria actually took her menu for today and tomorrow. Computerized tablet and all. Well, my wife ordered vegetable soup. They brought tomato soup. She ordered banana pudding. They brought vanilla pudding - with a side of banana!!! She ordered a grilled cheese sandwich. It might have been "grilled" but it was cold as a hockey puck - one side was actually cold to the touch, as if it was taken from an ice box and "warmed up". Why is this so hard for people to understand?! The day came when they were to release her from the hospital. Meanwhile the IV bag was empty and the monitor kept beeping. She called the nurses desk. They said they would be right there. 30 minutes later, no nurses had shown & it was still beeping. (The nurses station was literally just across the hall and down one room!) So I went to the nurses station and they were sitting around shooting the breeze! I told the RN that the monitor needs turned off and she said it depends on why it's abeeping. To which I replied, "Well, would someone at least go check on it?!!" So the RN checked and confirmed it was the IV bag needed replacing. (Why did it take so long to come to this conclusion?!) I would never recommend this hospital for anyone to end up in. It honestly seems they are more apt to hiring DEI help rather than well-qualified people. The proof is in the Vanilla Pudding with a side of bananas (when even the most BASIC hire knows what banana pudding is!) I'm only giving them a generous 2 Star rating because the doctors did a fine job on what they needed to do.

I came to the ER after outpatient care failed and my symptoms worsened. While I was seen, the…read moreinteraction felt rushed and incomplete given what I was experiencing. I was having significant ear symptoms and difficulty breathing comfortably, but the provider spent very little time in the room, told me I had an ear infection, and left without much explanation or reassurance. I understand ERs are busy and providers are managing many patients, but when you're already sick and scared, feeling minimized makes the experience much harder. I left without feeling thoroughly assessed or cared for. I hope this feedback encourages more attentive communication, especially when patients are clearly struggling.

Baptist Health Urgent care, West…read more Part 2: Tia Wallace called me this morning and apologized for the long wait... which was nice. Then I went on to say how I actually thought they were part of Baptist Health Systems (which they are not). I told her that all the medical information that I shared with (Medicare card, secondary insurance card, birthday, etc.)...I would like some assurance that this information was or would be deleted. She said she would have to speak with her supervisor about that and she would call me back in 20 minutes. That was over 6 hours ago. I do not want them storing or using my data in any way. This is very deceptive for them to advertise as "Baptist Health Urgent Care". I need assurance that my information has been dealt with properly

Extremely Disappointed with Dr. Angela's Attitude…read more I normally don't leave reviews, but this experience was beyond unacceptable. I visited the urgent care at 6805 Cantrell Rd hoping for professional and compassionate care, and instead, I was met with Dr. Angela's cold, dismissive, and condescending attitude. Her tone was rude, and she delivered information as if I was wasting her time rather than seeking help for a genuine medical concern. She didn't seem to hear me out, rushed through the short conversation we had, and made me feel completely invalidated and uncomfortable. There was absolutely no empathy in her delivery, and the way she spoke to me was not only unprofessional, but borderline disrespectful. I left feeling worse than when I came in -- and not because of my health issue. Urgent care should be a place where people feel safe and cared for, especially when they're not feeling their best. Dr. Angela did the exact opposite. I will not be returning, and I wouldn't recommend this location to anyone who values being treated like a human being.

UAMS Health - Simon C. Mears, M.D. - Orthopaedic Hospital…read more Dr Mears is an excellent surgeon. I'm very grateful he did my left hip replacement after I fell. He was precise and I have zero complaints. I would recommend him to anyone. Dr. Mears staff at UMAS Orthopedic Hospital were wonderful. Every one except the APRN were great. The APRN I believe was on a power trip and wanting to show me who was in control. She did nothing to help me and was very condescending to me every time she was in the room. However the Techs, Nurses and Dieticians were amazing. Such great people and very helpful. The nurse in the recovery room was awesome. She even came to see me the next evening in my room. I totally felt blessed to have the complete staff that I had. I wish I could remember all the names because they deserve recognition. I recommend UAMS Orthopedics Hospital 100%. Sarah my last Nurse was so helpful in finding me a pain Med that wouldn't lower my BP when the APRN wanted to give me low dose Toradol which does nothing for pain. Nurse Sarah went above and beyond to find something that was truly helpful at least for almost 3 hours. It was tough having no pain meds for many hours but I made it.

I waited two months to get into see a neurosurgeon, once I was in the exam room 30 minutes went by,…read moreI heard a male voice outside in the hall say, I don't care I'm leaving.. about twenty minutes later his nurse stuck her head in and said the doctor had to go do a surgery didn't know if he would be back. I asked her what was I supposed to do now being I just drove over 120 miles to get there, she said she didn't know I could wait or reschedule another appointment so I waited another two hours and finally said hell with it and left. He had the odacity to actually bill my insurance for me not waiting! I had to book an appointment with baptist health neurosurgery clinic to which I will see August 25th. Not impressed find another hospital to handle your spinal problems

They are literally the sweetest people! From the woman who greeted me at the door to the APRN,…read moreRachel. Carol, Nicole and Rachel are the 3 names that I remember and they were all very sweet. This was my first visit here. Booking an appointment was easy and I loved the online check-in and registration process, which meant less paperwork and time in the waiting room once I got there. I was searching for a new gynecologist office & I think I've found it!

I'm pregnant!! Everyone, from the moment I first walked- in…read morewas friendly and welcoming. I just love coming in here for my prenatal care.