Decades ago, Hewitt's Auto Body had a good reputation. I haven't been hit or in any accident in…read moredecades, and didn't realize that Hewitt's had been purchased by POC Collision (or VIVE) back in 2015. As with most good companies that get merged into a big company, profits suddenly take priority over quality. When I went to pick up the car, the estimator at Hewitts pretended to not see the obvious misalignment of the area that was supposed to have been repaired. The gap at the left headlight where the car was hit was much much tighter than that of the right (original). The gap at the hood at the left side where the car was hit was much larger. The left frame member under the hood that held the headlight assembly was still bent, indicating that they had not fixed whatever it was that was bent in the frame. The repainting matched, but there was pitting and splatter. Noting the estimator's indifference, I pointed out the obvious issues to the estimator again, but I said that I would take it as-is. He possibly felt a bit embarrassed, and offered to have the tech try to fix it. I agreed. I picked it up the next day, and though a bit better, it was far from even "good", as shown in the photos. The photos were taken after the "final" repair after the estimator had the tech try to fix it again. The estimator said that he got it as good as he could. The likely culprit at the left headlight is a slightly bent frame member. The misalignment of the bumper cover is likely a re-assembly issue. The paint splatter/chips as shown in the photos are just icing on the cake. In summary, unless your car is a beater, don't take a car that you like to Hewitts. Find a smaller auto-body shop. Update Oct 4, 2025. I had to get under the car to change the oil today, and found three areas where the plastic rivets were missing or just hanging on the bumper cover that Hewitt's replaced. Poor work and even worse quality control at Hewitt's. Updated Oct 21, 2025. The nightmare gets worse. While closing the door, I noticed some black dots on the inner fender that was replaced. The "dots" turned out to likely be fingerprints from when the wet door panel was installed after being painted. While checking that, I noticed that the inner trim was not installed. Subaru Part No. 59140FL000 Name: Cover - Rear Fender, Right Calling USAA for a refund and to see about having USSA be removed from USAA's list, and to get this fixed at a different body shop. The insurance for the accident was handled by USSA, and that part went fine. Over $5,000.

Had a very frustrating experience, maybe because my job was too small to be of interest to them -…read moreendless back and forth with insurance, wound up going elsewhere. Big waste of time.

the best. Damaged fender liner parking off road. Roland's re used and installed it in 2 hours. The…read moreother shop wanted to order new parts, tie up van for a week or so. Saved $$$ and time. TY!!!

Scott is very knowledgeable about all car accident claims and working with the insurance…read morecompanies. He is honest and trustworthy. They do good work!

Took my Jeep to these guys to see what it needed for a sticker. These idiots don't know the…read moredifference between a skid plate & frame components. Telling me the radiator & transmission cooler are one unit, totally wrong. Either they're effing stupid or they think I am. Don't waste your time. Overpriced morons!!!

I highly recommend this garage, they go above and beyond to repair your vehicle !! The owner worked…read moreovertime to get my repair done, (total engine replacement). He showed a dedication to his customers that is m very rare to see these days!

Outstanding customer service, they truly went above and beyond! My body work was done in the time…read moreframe given, and I couldn't be happier with the results! Marcel and his team were patient and worked with me and my insurance. Fairly priced, lower then the other local shops! Highly recommend!!

Absolutely will be my go to body shop, friendly and efficient shop to work with, I had issues with…read moremy insurance company and Fern's was patient and worked with me to hold my spot and get the work done which I might say was repaired perfectly and without a hitch, two thumbs up for this shop!

They quoted my partner $600 to fix his tire pressure gauge to get his inspection and then charged…read morehim $1000 instead without even clearing it with him first. Total rip off.

I grew up around the auto business, and I worked at my family-owned VW, Mazda, and Saab dealership…read morefor years. I have extensive experience with mechanics and various independent shops. The people of Autometrics are absolutely the BEST! A simple way to know if a shop is good is to see how busy it is. The owner even saved me $500, even though I was expecting to pay the full cost. Bottom line is they are honest, and I trust them. I know if I need work done on my vehicles, they are the only place I will go.

Just had the brakes done on my car today, the customer service is impeccable and their prices are…read morevery competitive. Highly recommend them!

My husband and I left Rockland ME heading down to Massachusetts when we noticed a thumping noise…read morealmost like a flat tire right outside Wiscasset. We found Greg's auto service and Rick was right on it and after a test drive had the vehicle up on the lift within minutes. That tire was about to fall off! He tightened up the lug nuts which were very loose on that tire and he checked all the others as well. What a great guy and that goes for his partner as well. And you could see the relief in their faces knowing they had averted a disastrous outcome for us. Thank you!!

Oh Jeez, my car is FILTHY! Better call O'Jeez!…read more They cleaned my hard-used Subaru into showroom condition without breaking the bank. If I was selling my car, he easily added $1000+ to the value for a small fraction. I will be returning, and recommending to everyone I know.

Owen did a fine job on the interior and exterior detailing of my Honda CRV. It's sparkling clean in…read moreand out. The black trim was oxidized and splotchy and Owen cleaned it to a nice black matte once again. There were a couple of areas that were overlooked and not wiped down, like the glove compartment, the interior trim under the doors and and the drivers' side interior windshield had splatters on it from the dash cleaner but those few things were easily cleaned off. These were small things and the overall job was very well done, especially the dash detail work and the carpeting/mats and we really appreciated his high quality work on our vehicle. Would hire Owen again, for sure.

These folks are awesome! Honest hard working folks. A place…read morewhere the owner also works on the vehicles. Have taken two vehicles to Quality Auto Care that other garages couldn't seem to fix and these folks made it look easy (and showed me the old parts and explained what was wrong with them). Great folks to do business with. I highly recommend them.

Found theses guys by accident and was able to get them to get my truck back on the road ASAP and at…read morethe right price. Thank you