After someone backed into my car this past summer, I ended up taking it to Armand's Body Shop to do…read morethe repairs. I took it in at least four times, and each time they gave it back to me with different problems than when I went in. They were also unprofessional and hostile toward me when I returned, and the owner, Dan Dumont, threw me out of the shop on two of my visits. They were difficult to communicate with, and I had to keep calling and stopping by the shop just to get them to schedule a time to (try to) fix these ongoing issues. These issues started after the first time that Armand's said the repairs were done. I looked over the car and wrote down a list of 18 items that were either broken, missing, or improperly repaired. Some of these items included gritty paint on one panel, very sticky paint on another panel, pieces installed crooked, many missing and broken fasteners, and door buttons not working. I took the vehicle back in, the employees seemed inconvenienced and upset, but they fixed most of these issues. However, the vehicle came back to me with no air conditioning and several warning lights illuminated on the dash. Once those new issues were fixed, I also noticed a broken trim piece, which is when their attitude really started to shift. Dan insisted that they didn't break it and claimed that I've been taking the car home, breaking parts on it, and then bringing it back in to "nickel and dime" him. He then threatened to no longer abide by the warranty on their repairs. As with Dan, the employees at the shop have blamed me for breaking the numerous pieces that they have broken during the repair process. They keep complaining that "these cars are all made of plastic" or "I don't know who's been pulling on all this stuff", and they act angry and annoyed when I come back in to ask them to complete the repairs. During my last interaction with Armand's, I again made it clear that I would be fine with them outsourcing the repairs to another shop if they were unwilling or unable to do the work. Dan refused, saying he wasn't going to pay for that. I asked about their warranty, and Dan again said that he would not guarantee his work or complete the repairs: "I'm not going to warranty clipped-on items." When asked why not, he said "Because you've been back here too many times and I'm not doing it!" Dan told me "I really don't care what your opinion is" and then kicked me out of his shop again. At this point, the insurance company sent me to another local body shop, which was very professional and finished the repairs in one day. They also discovered that part of the reason why trim pieces had been coming off was because Armand's had used tape and/or glue to reattach them instead of doing the job correctly and replacing them. This process has been extremely frustrating and I do not recommend working with Armand's.

Lucien did an excellent Job on my Hummer H3read more