I Previously gave this store 1 star for the following reasons listed below. I have just changed it…read moreto 5 stars because Today I received a phone call from Todd at the store. They have decided to send me a new sign to my new address. It was a very nice surprise as I had never expected to see it again. I am very grateful that they are replacing it. I would now definitely do business with them again and I learned a valuable lesson when using PayPal to definitely double check the auto fill information that they provide to retailers. (Previous review) I ordered a custom address sign and used PayPal to pay for it. We moved 3 weeks after ordering the sign but figured we would get tracking info and would be able to pick it up once delivered. Apparently they sent it a few days after we moved but never sent us tracking info. After waiting 6-8 weeks I called Kiva Lighting to find out why it was taking so long and they said they had shipped it a month ago. I went back to my old address and it was not there. No neighbors had found it and neither did the rental management company taking care of the property. Kiva said it's PayPal's fault. PayPal said it was kivas fault. Now I'm out $135.00 and I have NOTHING to show for it. I went back to Kiva after trying to fight it through PayPal and they offered to replace it at a 25%discount which would still be over $100 more than what I already spent. I am so beyond frustrated with both this company and PayPal.

I have placed 2 orders now... the first order showed In Stock. I did not get a confirmation email…read moreat all. I didn't hear from them for about 30 days. I called their number no answer all 3 times. Then i emailed 4 times and someone named Sonia stated she was sorry but it's now Out Of Stock... what? Then without asking me if I wanted a different style they refunded me without any help. Yes I wanted a different style so now I had to place my order all over again. She said she would check on the status and never replied back. Since July 7th...I have emailed and called them 6 times each. Very bad customer service. They will probably resound in another 20 days and tell me that one is Out Of Stock too. Nice items but that does not outweigh the horrible customer service.

Great experience! Arturo is very helpful, friendly, fast, and professional. I'm very happy with the…read morequality of the work and would definitely recommend them to others.

Ok so I've been looking for a good company for electrical services. Good meaning they are…read moreresponsive, they are actually licensed, they show up when they say they will, and they get the job done right, the first time. I FINALLY FOUND ONE! I have nothing but positive things to say about Arturo and his employees. They were respectful and they communicated well while completing our install. Arturo was conscientious about price and took that into consideration when he came out for estimate, trying to provide what we needed without charging us an arm and a leg. We are also THRILLED that they can provide HVAC services as well: we will be using WIREZ when we need to replace our aging out air conditioners. THANK YOU WIREZ!

I manage rental properties and recently purchased over $300 worth of cooler parts and pads from…read morethis location. My initial experience in-store was great helpful service and everything seemed smooth. However, when I got back to the job site and began working on the units, I realized that three of the valves were incorrect. I returned to the store to do an even exchange same items, same price, no refund requested. Unfortunately, I was told that without a receipt, they could not process the exchange. This was very frustrating, especially since it was a straightforward swap with no price difference. I was on a tight schedule and needed to get back to the job, and this lack of flexibility caused unnecessary delays. Given the situation, I expected a more customer-focused solution especially for a simple even exchange. Experiences like this make me reconsider where I'll shop in the future, and I may choose competitors like Lowe's or Home Depot next time.

Needed to replace my swamp cooler, and remembered these guys helped me with an obscure plumbing…read morepiece last year. Checked prices, they were cheaper and the service was perfect. I'm going to be a regular here.

After some back and forth, and dropped calls, Vicente showed up and gave us a really great estimate…read moreof the work and a bid. He knows the work, and in addition, explained to us the best option was to leave the existing fan and just put in a solatube with a night light. Definitely, will do this job, once we have the punch list straightened out.

Last fall we needed to replace our roof; we had shake cedar shingles and while we replace the roof,…read morewe thought why not add some natural lighting. I decided to write this review after seeing if the solar tube lighting held up well to the natural elements. They do!!! I walked into their showroom and they showed me different lighting. It was amazing because they didn't have lights on in the showroom and you could see how much light the solar tubes brought into the building. We have one solar tube in the bathroom and one in the kitchen/living room. I wouldn't hesitate to do it again. Lots of great light and they can show you how much the varying sized solar tubes throw out. The people who come in and install them are professional and very nice. Thank you Natural Lighting Co.

Was looking for lighting for the exterior of our Tucson Arizona home that would be compliant with…read moreour HOA. Found Southwest Ceramic Lighting in Albuquerque NM on line, called and got such amazing personalized service! Would absolutely recommend.

Southwest scones do the adobe wall perfect justice. The owners were very nice and helped us out…read morebeyond their work hours and had these spares from another job for a good price. I am beyond satisfied; don't settle for less. 8" Zia center with amber mica lens and tribal design with turquoise.

I admit we did not have an appointment but we were the only customers in the store. Employees…read moreignored us and not one person ask to help when we were obivously looking at kitchen equipment. They saw us and just sat at their desks looking like they were very busy. Forget em...

special things to Fergusons customer service employees. Lee and Bryce were awesome. Top notch…read moreservice. Highly recommended. Thank you.

Had an amazing experience at this location! I own several apartment buildings and recently…read morepurchased cooler parts . I realized I had picked up the wrong valves (needed faucet inserts instead of hose-to-hose), but the team made it right immediately. Jay greeted me as soon as I walked in, understood exactly what I needed, and got me in and out quickly so I could get back to the job site without missing a beat. That level of efficiency and customer care really stands out. I highly recommend this location for anyone needing electrical or plumbing supplies. The customer service truly exceeded my expectations. Thank you, Jay, for going above and beyond!

when you advertise you are open til 6 but you are closed at 5:15 you lose yet another customer.read more