I have used Randolph Brooks for personal and business accounts since we moved to san antonio 10…read moreyears ago and I have never had a bad experience.Even getting car loans was no hassle.Love this bank!

RBFCU is horrible! My young son got his bank account hacked because of their failure to protect…read moretheir customers and now they are not going to help him at all!

This is not a review for one location in general but the overall experience of banking here--one…read morestar and that is because this bank receives my employers paycheck to me usually 24 hours before scheduled pay date. The cons are multiple-- 1. If you need customer service on a weekend, you're on your own until Monday morning. This translates to trying to make a healthcare payment for a premium and it triggers a fraud alert. Don't ask me why a healthcare charge triggers a fraud alert. This isn't Minnesota! Then you try to call the bank because you have zero access to cash via ATM as well due to this fraud alert. Then you have to borrow money to get your prescriptions because well--the fraud alert incident. How to fix this: HIRE a small team of fraud alert staff and customer service employees that are available 24/7 for such incidents. This will win your customers over to know if something happens, you got their back instead of your out of luck for 2 days until we reopen. 2. The wait times for customer service and fraud alerts range from 15-90 minutes. What this tells me is you are not employing enough staff to handle high volumes of inbound calls. No one has 90 minutes to halt their life to wait on hold to speak to fraud alert agents. How to fix this: HIRE more staff and cross trained regular agents to assist with overflow vs being transferred to fraud alert representatives and being told wait times are minimum one hour because they don't handle fraud alerts. What are we supposed to do if we do not have access to our funds? Our feet are put to the fire because we need our funds. 3. Wait times at banks are pitiful. You have agents sitting at their desks chatting while lines are long letting the teller lines move at a snails pace. Why not have them jump in to assist when it's a high volume hour like lunch times or end of day? How to fix this: change banks to one that has exceptional customer service 24/7 even if it's not a credit union.

RBFCU is fine for basic checking, it's borderline comical for Consumer Lending and Mortgages of all…read moretypes. The rates are not the outliers they once were and the service / knowledge level of the average employee in those departments has gotten to be very, very low. They are honestly worse than most of the fly by night online finance vendors nowadays, shame to see them go so far downhill. I would not offer them my future business for any sort of lending product even if their rates were better, it's just not worth it to endure the plethora of poor service and egregious errors.

If you're looking for a great company with amazing customer service to do your bookkeeping and keep…read moreyour accounts in order, you should call Upkeep. Amber and Kristyn are fantastic. I like to business with other local businesses, and people I can trust. Amber saves me money, is always on time with what I need, and does a much better job at keeping my financials straight than I do. Notary services are a bonus, convenient, quick, no waiting in line at the bank! Thank you for taking such great care of me and my small business!

From the owner: Stay ahead in business by allowing us to provide detail oriented bookkeeping and notary services so…read moreyou can get back to what you do best!

We use TFS for all of our financial needs and it has been a pleasure working with them. I will…read morehighly recommend them.

Mr. Le doesn't answer his text or phone calls. When I finally got a hold of him to make an…read moreappointment to see him at his office, my taxes where done incorrectly from information he gave me. He said he would go over the paperwork to see what deductions could be made. Here we are April 14th and nothing from him, other than a text, "Sorry, I can't talk right now." Don't waste your time with this business.

Highly Recommended! They have a great team! They have been working on our Business & Personal taxes…read morefor 3 years already!