In my 50's, when i was having dizzy spells and nausea, I visited many ENT specialists, Dr Dayal…read morediagnosed me with Meniere's Disease. He was able to treat me successfully. When I was in my 60's, I was having difficulty swallowing, neck weakness and facial ticks, once again I visited many neurologists and ENT's. I had Apnea tests, and every test they could think of but no one could understand what was happening. He diagnosed me with Myasthenia gravis and was able to get me proper treatment. He spends the time to understand what is really going on with you. I feel lucky to have had access to such a caring doctor.

From the owner: Internal Medicine & Pediatrics. Vikram Dayal, MD; Alice Fens, PA-Cread more

this place is horrible. I've been trying three times now to get an appointment doctor for my son…read morewho's on the spectrum and they literally have rescheduled each time. Stay away from this place. They're irresponsible.

The staff here is always caring and attentive. I have never had bad service here, even when I was…read moresick maybe wasn't the nicest patient. From the front desk to the doctors, you are cared for and looked after like you are family. Dr. Bechtold is wonderful!

Dr Shakesprere has been our physician for 15 years or so. He is an excellent internist who has been…read moretaking care of me and my wife. He has been taking care of our medical problems with appropriate prescription drugs. He has timely referred me to consult surgical specialist different times which needed surgical intervention. Also referred both of us at different times to University Cardiologist for consultations. All the Surgeons, Physicians, Nurses and other medical personnel we met have high regards for Dr Shakesprere. His office is clean, spacy and well organized. His staff are polite and very efficient. I am a retired MD.

The receptionist here was very nasty and rude. I do not take any medications. I was trying to…read moremake an appointment to get an order to have a lab test drawn. She began to berate me, repeatedly stating that the doctor does not write scripts for pain medicine or psych meds. I told her 3 times I do not take any medications and did not want any pain or psych meds. This did not stop her tirade. All I needed was an order to have a blood test repeated. I work as an ER nurse and people who act like this, without listening to what the patient is actually there for, give us all a bad name.

Dr Osman Is a good doctor. Her staff is horrible. Countless times my prescriptions were messed up…read moreby their communication problem. Giving days warning often does not insure getting needed prescriptions. In fact they have already decided it is not their fault when they don't communicate properly from staff to doctor to CVS. They even blamed CVS. When they fax 2 prescriptions frequently only one is available. I thought It might be CVS until a gentleman in the office says it happens to him all the time. They say its not my fault every time but whose fault is it? Me ? CVS? This situation creates anger on both side. Who could tolerate this.

This is just a general observation, I was referred here by an urgent care for X-rays…read more It took 30 mins to check, training was happening and I felt like our conversation wasn't private, with lotsa personnel and unnecessary questions. Anyways it took 2 hours from the time I can in, until the time I left!!! Moral ic the story, go to an urgent care with x rays available. Oh I waited , 5 days for results... lame!

Overall the building is okay. Staff is okay as well no one is welcoming or inviting just okay…read more Front desk lady is extremely rude and grumpy overall not the best experience won't be back.

Doctor Ingersol is very kind and knowledgeable. He takes his time and explains everything to you so…read moreyou understand your treatment plan and makes you a part of the process. The ladies at the reception desk as you walk in are very kind and get things taken care of quickly.

Based on my recent appointment, Dr. Ingersoll's practice appears to be more interested in getting…read morepatients in the door than providing timely service and care. I arrived 15 minutes prior to my 11:00am appointment to allow time to fill out the usual paperwork with only one other patient in the waiting room. An hour later, at 12:00pm, I was brought to an examination room where I waited another 25 minutes. At no time, did anyone on the staff including the doctor acknowledge that there was a delay or wait of any kind. No one offered an explanation for the delay and certainly not any apology. The receptionist and assistant appeared to have ample time to chat about their personal lives yet not take even a few minutes to talk to the waiting patients, all which like me, were there because of some degree of pain. Unfortunately, it appears that Dr. Ingersoll is the only Ortho specialist in Charles Town but driving to Winchester or Martinsburg may be the better and only choice for care that includes a caring environment. Dan Koczera