This is just a general observation, I was referred here by an urgent care for X-rays…read more It took 30 mins to check, training was happening and I felt like our conversation wasn't private, with lotsa personnel and unnecessary questions. Anyways it took 2 hours from the time I can in, until the time I left!!! Moral ic the story, go to an urgent care with x rays available. Oh I waited , 5 days for results... lame!

Overall the building is okay. Staff is okay as well no one is welcoming or inviting just okay…read more Front desk lady is extremely rude and grumpy overall not the best experience won't be back.

Made and 11:45pm appointment and it's 1:10pm and still have not been seen... what's the point of an…read moreappointment????

Made an appointment for 1045 at which time I was taken into the exam room. But I guess that's what…read morean appointment means. I then waited 45 minutes to be seen by a nurse practitioner (not a doctor), even though the waiting room was empty when I arrived. Here's hoping their diagnosis was correct. Everyone was very nice and courteous. Just felt the wait was a little long for having an appointment. Fast forward to a follow up Doctor visit the next day. Diagnosis at Valley Health was completely wrong. Scared me for nothing. Gave me medicine I didn't need. Won't go there again.

In addition to unethical billing, I had to (successfully and easily, at least) get a collections…read moreaccount removed when my monitoring sent me an alert. Most of their bills are sent to my current address, but one was being sent to an address I moved out of 11.5 years ago. Obviously the mail doesn't forward after 11 years. I asked for an explanation and predictably, they didn't respond. I will no longer go back to anything owned by Loudoun Medical Group.

Horrible receptionist who is argumentative and speaks down to clients. All they want is repeated…read morepayments but provide no real medical service. I don't recommend this "medical facility".

If I could give zero stars, I would. My entire experience with Dr. Singh and his team was an…read moreabsolute disaster from start to finish. I scheduled an appointment only after explicitly confirming with the staff that the doctor could refill my medications. I had just moved to Virginia from Florida on short notice to care for my mother after her heart attack, and I explained clearly that I didn't have a primary care provider here yet and urgently needed my routine prescriptions refilled. The staff assured me--100% guaranteed--that the doctor would take care of it. When I arrived, Dr. Singh immediately told me that his team had "misinformed" me and that he would not be prescribing anything. These are basic, standard prescriptions, that i've been taking for 10 years. I had sent them my medical records and doctor notes ahead of time. Not only was my time completely wasted, but I then received a $150 bill for an appointment where I was essentially bait-and-switched and left without the care I was promised. When I called to address this, the woman who answered the phone was shockingly unprofessional--talking over me, raising her voice, and treating me with outright disrespect. I've never dealt with a medical office that showed such little empathy, professionalism, or basic human decency. I rarely write reviews, but people deserve to know what they're walking into. This office is clearly more interested in billing than in providing actual patient care. Save yourself the frustration and go literally anywhere else.

Awesome urgent care location! I called and was going to arrive at 5:23 but I did not realize they…read moreclosed at 5:30 - they still told me to come on the phone even though I'd arrive only 7 minutes before they closed for the day. When I arrived I was greeted with friendly staff that quickly processed my info and then was seen by Dr. Singh - he was excellent, knowledgeable, and good bedside manner. I was able to get an X-ray done, and Dr. Singh called me after hours to give me an update on the radiologist report. Overall fantastic experience, I will be going here again for any urgent care needs!

Highly, highly, highly recommend! Best urgent care experience ever! This place does so many…read morethings right, including: (1) the ease of making a same-day online appointment; (2) a convenient location with adequate parking; (3) a modern and clean facility with a friendly receptionist, a water bottle filling station, and complementary tissues / masks / water / snacks; and (4) competent medical staff and doctors who really do seem like they enjoy their job. They really seem to go above and beyond at this place. For example, after the medical assistant took my vitals and exited the room, I started coughing / hacking uncontrollably. She heard me and came back in and proactively offered me one of their free bottled waters, which I very much appreciated. Also, when the PA/doctor later came in and I told her my symptoms and how I had tried to self-treat with some old Rx meds I had on hand (on the recommendation of my mom, who is also a nurse), she actually commended me for doing that, re-upped my Rx, and told me to keep going. Although it was no fun to be sick right before the December holidays, this place made treating that sickness less stressful than the typical urgent care. I give this place 5 stars -- maybe even 6!

I had a great experience here. I scheduled an appointment the night before and it was pretty…read moreeffortless to set up and complete the intake forms online. On the morning of the appointment, the front desk staff was friendly and efficient. The wait to be seen was reasonable, and wasn't very long at all. Both the nurse as well as the doctor were fantastic. The doctor didn't rush, and instead took an appropriate amount of time to discuss and perform an exam. I'd definitely visit this practice again. It was such a better experience than other urgent care providers I've had to use in the area. Everything was clean and appeared well maintained.

Pro: moderate size parking lot, online scheduling, big wait room, clean interior…read more Con: some days no drug screen available. I need a pre employment drug screen and vaccination to be done so my agency sent me to this location. The facility has a moderate size parking lot so no issue finding a space. I arrive on a Monday and was told that they didn't have a person to do the drug test so I made an appointment and left. I came the next day at my appointment of 11:10 am but didn't go in till around 11:50. The waiting room is spacious and clean. The staff is friendly and thorough. All in all, I had an ok experience here at MedExpress.

Busy that is is why it is best to schedule ahead online versus walk in and risk of typical urgent…read morecare long wait time .

Dr. Roshelle Beckwith saved my life. Years and years of misdiagnosis and wrong prescriptions by big…read moreand reputable names out there, all of a sudden was a simple issue that she found in me. I can't thank her enough for the rest of my life... hospitals like UVA and VCU should be almost ashamed for misdiagnosing me for years

Excellent care from dr and staff. Dr Beckwith is a good listener and always makes you feel…read morecomfortable. Dr Beckwith is very thorough. I highly recommend her every chance I get!!

Dr. Amrita Mukherjee was the worst dr I have ever met. As a therapist and social worker who works…read morewith providers I have never seen such horrible care. She interrupted every sentence was late an hour and 15 min didn't apologize or anything told me what I needed to do when I was trying to explain to her that I already have those things. I tried to tell her I felt like she kept interrupting me and it was a one way conversation and she said THATS FINE. and I tried to empathize with her that I can understand if she's busy and her response was IM NOT BUSY! WHY DOES IT MATTER IM FILLING YOUR MEDICATION ANYWAY . Ive never felt so jaw droppingly bewildered to someone's attitude in a 5 minute conversation. Some people should never become physicians. Aside from her truhealth now has been a great place and people until I met her highly recommended Joan miller great doctor!

Called them and made an appointment for a first-time visit. The next day I read all the negative…read morereviews about them keeping patient's credit cards on file and making bogus charges on their cards. I called the office to verify this and they said that they do in fact keep patient's cards on file and this is an office policy. Told them that since this is the case, then to cancel my appointment at which time they told me that there is a $50 charge to cancel an appointment. They never mentioned this $50 cancellation fee to me when I made my initial appointment. Would advise all to avoid this place for this shady business practice and would never let a medical clinic keep my credit card on file.

The nurse and receptionist who treated my mom for her sprained wrist were very nice, and we were…read moretold they offered X-rays at this location. When we were taken into the exam room, the nurse took my mom's blood pressure, asked some questions, then went to bring the doctor in. We waited 20 plus minutes, then the doctor came in just to say we have to get a referral for X-rays at the diagnostic center ten minutes away, when we were told we could do the X-rays at this place. She told us if we wanted to do it here it would have to be at 2 pm. Then she got very disrespectful and raised her voice a bit and talked down to my mother like she was a child just because she wasn't pleased with the service so far. Very disgraceful behavior from a doctor when my mom was in immense nerve pain. Not only the complicated nonsense of going to an urgent care, paying $50 for co-pay, just to get sent somewhere else, but the horrible disrespect from the doctor. If there's one thing I don't tolerate from a medical practice is disrespect and attitudes instead of patience and empathy. Would not recommend this place at all or even return. The diagnostics center treated my mom so well and so much better. Save yourself some heartache and seek another urgent care.

Just watching my fiance leave for work in pain for the second day in a row, barely able to clutch…read morehis backpack, because he was unable to get a doctor's note as represented by the provider who stitched him up. Lying, rude, mean-spirited, argumentative, and manipulative people there at Valley Health only care about two things anymore and neither are related to improving quality of care ... Money and Social Media Likes. Valley Health is contributing to the failure of the American health care system one clinic and one awful staff member at a time.

I was so impressed by this practice. The staff was warm and gracious and very knowledgeable. And…read moreguess what...they took the time to talk to you! All my symptoms were addressed and discussed with me. Special thanks to Demetra and Abigail. I highly recommend this practice.

**Check-in? A breeze.** I did it online in seconds--modern convenience at its finest. The moment I…read morewalked through the doors, I was greeted by a serene, open space that radiated calm. Think: *perfect Feng Shui*, soft lighting, and a vibe so peaceful it felt like a spa--if spas were also armed for viral warfare. The staff? **Warm, helpful, human.** And then--*bless them*--the soundtrack of my youth drifted through the air. 80s and 90s pop played softly in the background, and as a proud child of the 80s, I felt instantly soothed. Whitney, Mariah, and George Michael were basically my co-therapists. I arrived 15 minutes early for my 8:30 appointment. At 8:25, a **gentle, efficient, and deeply empathetic nurse** took my vitals. She was kind, meticulous, and reassured me the doctor would be in soon. The office had *real doors* (a luxury!), not the soul-crushing privacy curtains of lesser urgent care centers. It was **immaculate**, with **Purell stations posted like guardian angels** at every turn. Good thing, too--because I was carrying **epic-level cooties**. A virus had wrapped its claws around my lungs and dragged me to the edge. I stood, teetering, on the cliffs of insanity, peering into the void. And then--like a heroine descending from the heavens--**FNP Jemima Désir Telus** entered the room. Light practically radiated from her. As I began to crumple from dehydration and exhaustion, she **caught me**, both literally and emotionally. She administered a breathing treatment with the grace of a healer from myth. She rubbed my back as I coughed, trembled, and sobbed. She offered water, calm, and unflinching compassion. She **sat with me**--a giant baby in adult form--until the storm passed. She explained my meds with clarity. Gave me detailed instructions. Told me to call her if things worsened. She was fierce, nurturing, and patient. A true **warrior in scrubs**. Honestly, I kind of want to invite her to **Christmas, Thanksgiving**, and maybe my next birthday party. Now I'm off to Walgreens. Should I be driving? Debatable. But I refuse to curse an innocent Uber driver with this plague. At least I've got **Albuterol on the way**. **Hail, modern medicine. Praise be to Jemima. Breathing has returned.**