I was referred to Riley & Riley by my real estate agent, since I was having a difficult time…read moreobtaining home insurance for a new home amid the cancelling of policies throughout California. They were friendly & willing to help. However, after a complete lack of email or phone calls from them, they also didn't send my e-signature docs or an invoice for my policy. The agent knew I was leaving for vacation & needed insurance before that & my move. When I called to put the insurance through, AGAIN, the agent didn't follow up. I emailed the owner inquiring what's going on & their follow up phone call response was there was a lack of personnel to handle all the policies we're trying to approve! This process was started in June! It's now August! I've since moved in & need to claim a water leak & I HAVE NO INSURANCE!!! Not professional at all!!

This was the way I would want any insurance transaction to go. Smooth, easy to understand, done by…read moreDocuSign in a very short period of time. Excellent friendly customer service. I would highly recommend Riley & Riley to my Friends, Family, or Clients. Thank you very much guys!

First of all, buying a home is STRESSFUL! And, to top it off, we had the worst escrow ever...and…read moreNOT because of our lender. But, that's another story!! We worked with Carly Smith from Certainty and from DAY 1, she made the process as smooth as possible, with our impossible situation. We actually were able to get a 14 day close (which is super fast) and Carly made sure that everything was done right on her part and on Certainty's part. We fulfilled all of our obligations, although the escrow did lag behind and finally closed in 45 days. However, Carly's sense of urgency, her communication skills, and her reliability all made the process so much easier to swallow. PLUS, she's knowledge and FUN to work with! You feel like you're working with someone you've known and trusted for years, even though we just met her (via a recommendation from a trusted realtor friend). We just can't say enough about Carly and Certainty Mortgage. In total, this is our 10th home we've bought and hands down, Carly is the best mortgage broker EVER!

I have known Landon for many years through my real estate business. My wife and I recently acquired…read morea new home and got a loan through Landon. He is the ultimate professional in handling all of the details in acquiring the best loan product to suit his clients individual needs. He makes the process easy to understand and covers all the details in a smart and seamless manner. He will get the job done in a timely and efficient way with your best interests in mind.

The best customer service, Victoria has been super helpful by far the best agent I've ever had!read more

From the start with my agent Victoria Pollock unlike other agencies everything we discussed was…read moremet with accuracy and she came through on every occasion if there was any doubt to correct the issue with class and understanding. Great to work with!and we were with another company for 30 years and Mike Smiths group really helped make things happen with our house and 2cars. Easy connection to a live person and not AI. Thank you again Victoria

Susan Rodriguez has been fantastic to work with from day one. Her office is welcoming, organized,…read moreand always on top of any changes or questions I have about my policies. Jullien has gone above and beyond to explain coverage options in a way that actually makes sense, and never makes me feel rushed or pressured. Zen is always incredibly friendly and efficient, whether it's updating a policy, answering billing questions, or helping with paperwork.I really appreciate how responsive this office is and how they make insurance feel straightforward and manageable. I highly recommend Susan Rodriguez State Farm and her team if you're looking for reliable, genuinely helpful service

David Hight is the best. Knowledgeable and down to earth helping you get what you need with your…read morebest interest at heart. He explains every product with so much detail, great service!

Linda Osty has been a cornerstone in our community for decades -- even recently recognized as such…read morethis year by the Arroyo Grande Chamber of Commerce as it's "Outstanding Citizen" award. She participates as an active member of our Rotary -- as International Service Chair -- and on many different organizations that send care packages, post cards and other things to support our troops overseas. She is a "doer' -- always involved and supporting great causes. She has been associated with the real estate industry for years, but my most recent experience with her has been as my family insurance agent, and the agent that I refer all of my friends and family to when they need a great local agent. She always beats the competition -- and even the internet bids -- because she and her staff don't just look at a client as an "applicant". They take in all of the nuances of your particular scenario, adding every discount you qualify for and coming out ahead of every other option time and again. She has put together a team of customer-service oriented individuals on her staff in their new Bridge Street Location that keep me in check when it comes to all of the details that I so often miss as a busy two-career household. And they reminded me of the importance of Life Insurance as well, right around the time my son was born -- beating the competition on that price as well. At the end of the day, what I look for in a referral associate is someone who is going to treat my clients as I treat them -- with the highest level of service, attention to detail and the most competitive pricing available. I have many clients who are now clients of Osty Insurance and repeatedly rave about her rates and service. Osty Insurance is my go-to Farmer's Insurance Provider -- but with many other products including the Life Insurance I mentioned... I feel confident that you will love this local agent too!

Linda and her team provide the very best service in the local insurance industry. The team at Osty…read moreInsurance (805) 473-2900 have provided my insurance services for many years and I hope to be their client forever! Linda is also a dedicated Rotarian who volunteers where ever needed. Osty Insurance makes our community a better place.

If I could give them a negative, I would. I have tried for weeks to contact my agent with this…read morecompany. Radio Silence. If you call, you get a machine, if you don't know your party's extension, you go into a circle on the phone. If you send a text, it goes unanswered, if you want anything, forget it. I was with Neff for years and he was very good to me with my insurance needs, but now that he is with Gallagher, it's like he has retired, but I see that he is Sr. VP. I sold my property and told the agent Yvonne. I told her that I needed a quote for the new property I purchased. She was a challenge to get in touch with as well. But eventually I got a policy. Looking at it, saw many errors, so tried to get in touch for edits. Again, forget it. Don't hold your breath. I even paid the premiums, and yet still get all sorts of electronic communcations telling me to sign papers, I already signed and paid for. Have I received my policy? Nope. Can I get a copy of it, probably if they decide to answer the phone or respond to emails, texts or smoke signals. To top it off, the policy for the house that I sold is still active and they are charging me for it. Good grief, can anyone imagine working with Gallagher? I am now throwing up my hands and starting to shop elsewhere, as I can't seem to find anyone at Neff or Gallagher who communicate. Stay away from this company, or if you like irritating frustrating business, then please go forward and enjoy the experience.

Thank you JOSH BLAIR!!! You always answer your phone and you completely took care of ALL my…read moreinsurance needs. You got me a better rate and simplified all the paper! One less thing to worry about! Great to have you working and watching out for me!!!! Josh R. Blair Agent/Broker Neff & Associates Insurance Services, Inc. Josh@InsureWithNeff.com 310 James Way, Ste. 210 Pismo Beach, CA 93449 805.773.1710 - Office 805.773.5080- Fax License # 0C77499

Just a let down of a team, as a whole. Unresponsive and unwilling to explain policy changes and…read moreprovide underwriting details for policy changes. Repeatedly told me to continue to sign for a new policy because I would see a good driver rate reduction, but instead had a continuous rate increase for four policies. State Farm didn't care about my 15 years of membership, and continues to price gouge good driving customers. If you're having this same issue, regardless of your time with State Farm, just know I am now paying for two vehicles, more coverage, and less than the cost of my solo vehicle, all by switching to Geico. And it only took me 15 minutes.

I have been using Dale for at least a decade. Best thing about Dale being my car insurance guy:…read morethey are always quick to pick up the phone or call me back when I need him. It's a personal touch that I appreciate.

Randy was most helpful in my insurance needs all done within 24hrs. I can't express enough my…read moreappreciation to his detail and dedication to my requests.

Mike's State Farm Office has earned our loyalty. We've worked numerous times through the years with…read moreJennifer, Randy and Mike in our local office and State Farm's corporate staff over the phone and by mail and feel grateful for their consistently professional services and supportive attitude. I highly recommend these folks. Years ago we had our home and cars insured elsewhere and that insurance was fine, no specific problems. But I heard somewhere that State Farm discounts their annual premium every year that you stay with them and don't have an accident. That sounded nice to be rewarded for loyalty so I switched our cars to State Farm. Later we switched our home to take advantage of the discount from having both home and cars. SO glad we did! After a plumbing leak while we were out of town, we needed to make a claim on our house. Yikes! I heard horror stories from friends about how insurance companies make it so stressful. State Farm was super efficient and I'd even say generous as far as helping us mitigate and repair the damage. We were so grateful for both the local and national support. Friends later warned us that insurance companies often cancel a policy after a claim or at least raise the premium cost. State Farm did neither. We still have our original policy at the same rate. Years later, a family member had a fender bender and we made a claim on the car insurance. Again, it was a fast and smooth process handled with dignity at both the local and national level. Finally, I want to add that a friend of mine recently asked on Facebook who would recommend their insurance agency. Most people complained about their insurance companies but one other person and I both praised State Farm. AND a mutual friend who works at an auto body shop (so she deals with multiple insurance companies every day) chimed in to say that State Farm was one of the few insurance companies she considers reputable and high quality. That felt like such great validation on a larger scale of our personal experience.