Worst dental experience I've ever had. I had two fillings done here that still hurt months later, which is completely unacceptable. I also had bonding done that chipped within a month--something that should not happen if done correctly. When I went back to have it fixed, the redo was even worse. I was left with a visibly crooked tooth, swollen gums, and no real effort or accountability to correct the situation. What's most concerning is the lack of care or urgency to fix obvious mistakes. Instead of making it right, it felt dismissed and brushed off. On top of that, the hygienist experience was just as disappointing--disorganized, unprofessional, and lacking the attention to detail you expect in a medical setting. I would not trust this office with any dental work moving forward. read more

Dr. Aro is not in the office on certain days and often when the hygienist does my cleaning, he's not there to check for cavities and such after the cleaning. This puts the entire evaluation solely in the hands of the dental hygienist. It is hard and pretty much impossible to speak to the Dr. Aro about any concerns because he is not around or unable to get a hold of. There was a dental emergency after hours and he did not answer his phone. There has been some change in office staff and it makes matters even more difficult. The new office manager has been difficult to deal with and the other scheduling gal seems to still be learning still after several months. read more

I never got in to see him. I had an appointment to see him once my insurance kicked in at the first of the year. I filled out and submitted all their forms (confidential medical info) and they let me know in Dec 31st they no longer were taking my insurance. Unacceptable! read more

Dr Aro has a lot of heart for his patients. He explains thoroughly and has an amazing staff. I have been a patient for over 15 years and have no complaints. Thank you Dr Aro for going above and beyond. read more

Aro Dental Practice - General Dentistry Near Me - San Luis Obispo, California

I have been a patient of Dr Aro for many years. I've always had a good relationship with him and a positive outcome with my dental work until recently when I questioned a charge for an upgraded service on a new crown that was not covered by my insurance. I have NEVER been billed this additional charge. My dental work always goes through an EOB so I know what I'm paying. Now with a new,VERY unkind, and absurdly rude office manager, I brought this to her attention, as did my husband, who is also a patient there on different occasions and she was completely demeaning. I also called my PPO insurance who called the office directly while I was on hold to dispute it. Shortly after, in the mail I received reimbursement with an unsigned letter saying Dr Aros office will no longer be able to provide me dental care "due to a breakdown in the doctor- patient -staff relationship." I tried calling Dr Aro to speak directly to him and left messages but he has not returned my calls. This is very disappointing due to my longstanding relationship with Dr Aro and the very poor treatment and complete disrespect from the office manager. read more

Dr. Aro, Summer, and the whole crew are exceptional! My husband and I have both had our fair share of experiences with various dental offices, both locally as well as out of the area in big cities. We have both been going to Aro dental for a few years now, and can attest to the quality of care, fair pricing, kindness of office staff, Ease of scheduling, excellent communication, and much more. Dr. Aro recently did a cosmetic filling for my chipped front tooth and it looks amazing! Thank you Aro Dental! read more

Dr Aro has been my dentist for 20 years. He has the latest technology equipment. I recently had Dr Aro complete my denture procedure, including implants. Went so smoothly and was very informative on the entire process. Any questions or concerns, you may contact me. Dr Aro is the BEST! read more

Aro Dental Practice - Business card - General Dentistry Near Me - San Luis Obispo, California

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I had a great experience at first visit and so on until they changed the hygienist. I just did my cleaning this month. It was an unpleasant experience and i wanted to talk to the doctor. Sent message via FB page, no response then I decided to write. After sending the first email i got a reply from the office manager then I requested to write to the doctor directly but then no feedback. As a patient I am unable to reach out to the doctor to voice out my concern. In fact, i can just stop going (i never file a complaint in my life) but i am more worried about the future patients. i was hoping i would let him know what is going on. I sort of feel that he is not always in the office too. Very disappointed. read more

I have been a patient here for many years and have been fairly unsatisfied with my experience, but my insurance options are limited so I stuck it out. The front desk staff and hygienists are nice and friendly. Dr. Aro, however, has spent very little time with me, didn't walk me through a numbing process last year, I've had to wait at least twice for him to arrive to the office for a morning appointment. He has been unprofessional and lacking care. At my most recent appointment -which was the last straw for me- he suggested Botox as a solution to jaw and neck pain. I didn't know how to respond, I was in shock that he could even recommend that. I find this highly unprofessional and showing a lack of care in helping me figure out the root cause of issues and pain I am experiencing with my jaw, which I had brought up to him a couple years ago. Additionally, the most recent x-rays were sent from this office to my new dentist and they found 4 cavities which Dr. Aro and his staff did not notice (or did notice but didn't tell me). This is from their own x-rays (which was new, higher quality technology!). Avoid this office if you can. read more

This is the best dental office I have ever been to and I'm 65 and have been to several in my lifetime! As a result of my visit, I'm encouraged about my dental hygiene and actually look forward to next time and am urging my wife to make an appointment here too. All staff members have been kind, professional, and do excellent work. Convenient parking, minimal waiting in nice lobby, exam, X-Rays, cleaning, scheduling, payment arrangements, and comfort are all top notch! read more

Aro Dental Practice has been really great. One thing I really appreciated was how Dr. Aro explained my dental needs and options thoroughly. The staff is very friendly, kind and welcoming. Overall, this is a very clean and professional dental practice, and I highly recommend it. read more

The Doctor seems nice enough. But the office people clearly do not enjoy their work. They cancelled my appointment via text multiple days out. They also tried to add items to a crown that are not needed and not covered by insurance. I asked to have them take them out and it took them over a week to get back to me. Absolutely very bad customer service read more

Just moved into San Luis Obispo full-time had to find a dentist Dr. aro and his team were absolutely fantastic. It is like they're all family. They all work greet together and everything was on a timely manner Thank you K.R. read more

I'll prove my balance is zero again, but I never received any notice of being turned over to collections. Read other reviews about billing practices and tell me they are all wrong. Nope. read more

Pass on this one. I was lied to by the front desk. I brought this to the attention of Dr. Aro. He said he would take care of it. However, I was then told there was a breakdown in the relationship and he could no longer treat me as a patient. I came to find out how fortunate that was. He was going to perform work that could have caused me great bodily harm. This office is either inept or shadey or both. If you value your life and dignity stay away. read more

Dr Aro has genuine concern for his patients. Professional and willing to listen to patient needs. Friendly and helpful staff.

COVID ALERT - Aro Dental's hygeniest is unvaxed. I had my 6-month dental cleaning Dec 22, 2021 and mid-way in the cleaning between rinses, I was chatting w/ the hygeniest and the conversation turned to Covid. She seemed rather proud to announce that she'd signed a waiver so her 7 & 9 year old kids don't have to wear a mask at their school. Then she dropped the bomb that she had Covid for two weeks, and stayed home an additional week. She had no idea where she caught the 'germs' but wow - until she came down with the symptoms, she was coming to work. She was wearing a flimsy paper mask, not a quality mask or a face shield, that my other hygeniests and dentists would wear years ago. I would have jumped right out of the chair, but was in the midst of the cleaning. After the cleaning the hygeniest explained that she gets a Covid test every Friday. Ok - so this is my comfort that she is Covid-free? My appt was on Tuesday; so between Fri, Sat, Sun, Mon and Tues morning, how many people did she come in contact with? I had no thought of checking with the Dental office prior to the appointment if they had a Covid protocol, just assuming that all health offices are protecting themselves as well as their patients. My hygeniest was 12 inches from my face and in my mouth. The next two days, I called twice to speak to Dr. Aro, and texted as well. No return phone calls; the receptionist finally texted back, I've given your message to Dr. Aro, but he is busy between two offices; I will remind him again today." No return phone calls. My family will be changing dentists asap. read more

My wife and I had a good experience with Dr. Aro. He seems like a straight shooter and gives his honest opinion even if it's not the most lucrative option. They also seemed accommodating as far as dealing with insurance companies. Sadly I'm no longer a client because my work switched insurance providers and he's no longer covered. read more

They don't deserve 5 stars, they deserve 10 STARS. The best doctor I've ever known. Dr. Aro did a tooth extraction on me and it's like magic!!! If you guys have a very low pain threshold like me and have a dental problem? Dr. Aro is the answer to your problem. He is THE BEST!!!!!Thank you very much Dr. Aro for everything. May our Almighty God bless you, your family and your whole staff (especially Summer, very nice lady). Dr. Aro .... You are the BEST!!!!! read more

Great office, staff is kind and courteous, they deal with my medicare supplement insurance without issues. I get good cleanings by the hygienists, not too easy or too ruff. Dr Aro is great, I have had a couple old crowns replaced a couple of new ones. He is meticulous, very detailed and very contentious of your well being. Knows when to give you a break and a breather moment. Equipment is modern and up to date. I'm 68 years old and have been to and number of dentists and I consider Dr Aro to be one of the top 2 dentists I have ever had. Highly satisfied and happy to find his office. read more

Super shady billing practices and the dentist and front office staff are rude and unprofessional. I agree with others who say avoid this dental office. read more

The staff at Aro dental are awesome! Made me feel super comfortable with an uncomfortable situation! Unbelievably clean and professional. Summer is absolutely amazing. I've been to many dentist in my life but Dr Aro is by far the best and most gentle. 10 stars if they had them!! read more

And no bike rack!!! I can't actually review Dr Aro because I just walked out of his reception before making it to my appointment. Not something I've ever felt compelled to do anywhere before. I know it's a long review but I couldn't seem to cut it down. I booked an appointment on a Monday after phoning Aro dental to ask a few questions and compare with Dr Ng (I'd narrowed it down to the two best Yelp choices available on my insurance.) The women I spoke to on the phone seemed really irritated by the three questions I had written down to ask with regards to pricing at Aro Dental and told me in an agitated tone that it was irrelevant because of my insurance (I'm new to the US and private insurance, I'm sorry.) She was really short with me though. I went ahead and booked the appointment regardless of what a bad taste the interaction left as Dr Aro has all great reviews and they are a couple of blocks from my house. Sometimes you catch someone on a bad day too. Whatever. Fast forward to Wednesday morning and I show up to my appointment at 10:50am for the 11am appointment and the two women at the desk were both incredibly rude. She informed me in a really accusatory voice that they had tried to phone me but my phone was disconnected. I replied by saying that sometimes things get lost in translation over the phone because of my accent. No acknowledgement that that could have been the case. I sat down to fill out the forms wondering why I was now feeling reprimanded??? It was a rude enough interaction that I sat there looking at my forms unable to concentrate and feeling confused about what had just happened. I approached the desk again and asked if they'd actually phoned to change the appointment time? (Maybe that's why they were so irritated!?) She replied sharply that they had been phoning to confirm. I asked if they could check what number they had for me on file? Sure enough what they had written as a 6 in my number was meant to be a 0. There was no apology for the confusion and her tone didn't change at all. Again I sat down and continued to try to fill out the form, I could hardly concentrate, I was so annoyed by how I'd been made to feel like an annoyance and as though I had done something wrong!!?? Then it occurred to me, hang on a minute, I don't owe these guys anything. I haven't even sat in the chair yet and I feel like crap about being here. Forget it. I approached the desk and explained that I was really unhappy with the way I'd been spoken to over the phone and in person this morning and if it wasn't too late I'd prefer not to take the appointment. I feel pretty sure that Dr Aro is great, people seem to be really happy with him. I'm really confused, however, about the positive comments regarding his staff. That was maybe the worst customer experience I've encountered since moving to the US. The people you place in the front of your business are so important, I hope it was a one off but either way they lost my business for good. read more

I never thought I'd be writing a Yelp review (let alone for a dentist office), but I just had to. This place absolutely lives up to its name and reputation. The staff is extremely friendly, and I mean EXTREMELY, the atmosphere is great and makes you feel VERY comfortable, and Dr. Aro himself is as professional as they come-- he's cool, friendly, well spoken, calm, patient, honest and fully confident in his knowledge and what he does. I went there for four cavity fillings/filling replacements, cleaning, bleaching and one wisdom tooth extraction, and I felt absolutely no pain during or after the procedure. Dr. Aro and his staff went out of their way to make sure I was comfortable, and they did a great job at it. I would highly recommend this dental office to anyone! read more

Dr. Aro and all his practice staff are honest, professional and very nice people. I have been a patient for Dr. Aro and going to his practice for many years and my experience so far is excellent. Dr. Aro really cares, passionate about his work, patient, and very knowledgable.He takes the time to explain everything to his patients and makes sure they know what is going on, not like many dentists who rush you and ignore your worries.He also makes sure you feel good about your treatment and he does his best always. He has saved my critcal sick teeth which I wouldn't know how to handle without him. With your teeth you can't gamble and run trials and having a dentist like Dr.Aro takes away the worry, with him I got the peace of mind which is very helpful and comforting. There were many times when I called the practice on short notice and they ALWAYS accommodated me and the went extra mile for me.You can't put a price on such friendly and professional service! Highly recommended. Thank you Dr.Aro and all your staff for being amazing people :). read more

My mom says he was Very well general, very nice. Had same things in common. When I went back got my appointment it was great.

My wife and I had our first visit with Dr. Aro and it was great. The doctor and staff were very friendly, and made our visits pleasant and comfortable. Our last dentist canceled our insurance, so we were happy to find another dental practice that accepted it. Normally, I don't review on Yelp, so this is an exception. Also, the lobby reminded me of Madonna Inn. read more

Dr. Aro is very skilled and has great people skills. He makes me feel comfortable in an uncomfortable situation - being at the dentist! His patience is very good also. I recommend him to anyone. read more

Very clean clinics with perfect job and fast ! I come here every 6 months for check , feel so conformable , very good job from dr.ghassan

I first came to Dr. Aro back in 2010 during an emergency when I had a cracked root on my upper molar. I continued seeing Dr. Aro as I completed my degree at Cal Poly and am very happy to have had such an outstanding dentist. Dr. Aro is very skilled, patient, professional, and he takes the time to make sure you understand what is going on inside of your mouth. His whole team is great. I've seen quite a lot of dentists over the years through many moves and procedures, and Dr. Aro is the one who always stands out and is well remembered. I highly recommend him if you're in the San Luis Obispo City/County. read more

Very pleasant staff and accommodating to my work schedule The dentist himself is very nice and extremely knowledgeable would for sure recommend this practice ! read more

Went there to fix my 3 front teeth that were damaged as a result of an accidental fall. I was a little scared that I will have to get implants and that it will be very pricey, and painful. Dr. Aro was very positive and re-assuring that it will be a pain-less process and that he can save my teeth. Fortunately, after a few sessions, I was not disappointed with the end result, my teeth look great and better than before, like nothing happened and with no pain. Also, the staff is very friendly and Dr. Aro is very patient. Price was also reasonable. Definitely recommending him to all my friends and family! Thank you! read more

Good location. Very nice and pleasant staff. Dr Aro is very professional with a great personality. He did my front teeth with Lumineers and I look great. read more

This is a great dental practice! They have a very friendly staff (including Dr. Ghassan) and a lovely little office ~ convenient location for those who live/work in SLO with great parking too!. read more

Dr Aro has been my dentist since 2004 and he is the BEST! What attracted me to Dr Aro was his professionalism, the up to date digital office, location and staff. This is a small practice but he does everything! I have always loved the digital xrays and you are aware of everything. I have had a tooth pulled, crown, fillings, you name it! Dr Aro listens to your needs. Also I found out today that he has wi fi! read more

Our family have been patients of Dr. Aro since 2013 when our previous dentist retired. I have experienced nerve pain in my jaw for 10 years after several botched dental procedures when we lived in another state. After Dr. Aro read the chronology of the facts of my situation and did a thorough examination, he recommended a solution to my problems. This resulted in a partial that not only realigned my jaw (which was the root of the problem), but has seriously diminished my pain. I feel like I have a new lease on life thanks to Dr. Aro's expertise. His staff has treated us with the utmost courtesy and worked with us through the financial maze of insurance with helpfulness throughout the process. To say we are thoroughly pleased with Dr. Aro and his staff is a serious understatement. Dr. Aro is a topnotch professional who we would recommend to anyone seeking the best in dental treatment. read more

I got transferred here for an appointment from Peak Dentistry and thought it was fine, until they didn't have the price Peak told me it would be and I ended up paying a few hundred dollars more. I don't have dental insurance so was a little bummed by that, but that was partially my bad. I had a weird experience at Peak, so I decided to get my next cleaning at Aro, and it was the worst dental experience of my life. First, they couldn't get my x-rays to load so had to take more. I don't have dental insurance so didn't want to pay for them again, when I had just had them. The hygienist was rude and not understanding of that, but got the go-ahead to not charge me for them. She then went on to berate me the entire time she was cleaning my teeth about how terrible my teeth were, told me I was going to be in dentures in no time and that I really needed to get braces because my teeth were in terrible shape. I was on the verge of tears. I had gotten them cleaned 6 months prior at Peak and they didn't tell me anything overly negative about my habits. She only made it through my bottom teeth and told me I had to come back in to finish the top. So, I gave myself a pep talk and went in for round two a few weeks later. I had a different hygienist who was extremely pleasant and told me my teeth weren't that bad, I had probably just had a sub-par cleaning before. I ultimately decided to switch back to Peak because of the first hygienist, but also because of the limited hours Aro is open. I don't fault them for being a small practice, but it was difficult to find times that work for my schedule. Of the 4 times I went, I was rescheduled on two of them, which just get complicated. Peak also does endo work, which I did need and so it was easier to just switch back there. I thought Dr. Aro was very nice and seemed to do a good job, so if you have a flexible schedule and don't mind potentially mean hygienists (or have stellar teeth), then you should be fine. read more

Dr. Aro, is the best dentist that I know. He is compassionate, honest, and very knowledgeable in all areas. I known Dr. Aro for many years. I worked for him and I also continue to be his patient, even though I have moved 3 hours away. I found myself with a severe toothache, and I knew that I could call Dr. Aro, and he would take care of me and my tooth. My experience with my root canal and crown that was done was exceptional. He saved my tooth and my crown feels great, I left the office smiling. His staff is very professional and friendly and I always feel welcome. The cost over all, if you are getting the best care it does not matter. I would highly recommended him to all of my friends and family to join the Aro Dental Practice! read more

After a horrible experience at Broad Street Smiles, ending in a bogus dental work estimate of more than $1,000, it was absolutely refreshing to experience such a kind, honest dentist with a conservative approach, who estimated only $200 of work actually being needed. My first interaction with the office staff wasn't great. I was told they weren't contracted with my insurance. I had to call my insurance plan to get to the bottom of it. After my insurance contacted their office to clarify, I promptly received a call from the office manager who apologized and got me scheduled right away. Mistakes happen, no biggie. Setting that aside, my experience was incredible. I barely even sat down in the waiting room before I was called back. Once in the exam chair, I waited maybe 10 minutes, and was acknowledged during that time. Dr. Aro spent about 25 minutes with me, which was quite generous for a second opinion consult. He was very relatable, honest, and human--something so many dentists and providers lack. Finding this dentist was like catching a breath of fresh air, especially after my experience with Dr. Fitch! I actually look forward to getting my fillings done next month. My only recommendation for this office is to re-educate staff on contracted plans. read more

This office does the best dental work I have ever found and Dr. Aro and his staff are so good at what they do and such nice people to have working with you to achieve a beautiful smile... I couldn't be more pleased with everything they have done for me! read more