Came here with one of my students who was dealing with a broken retainer. Staff was super…read morewelcoming and friendly. We were seen promptly. Thank you so much for helping us out!

We love this office. From the friendly front office staff all the way to the assistants and doctors…read morein back. They made the entire experience seamless and easy for my son. Would recommend to anyone.

In 2017 Dr McLaughlin promised he could move my teeth wherever he wanted them. Then at the end of…read moretreatment he stated that he could not. My original contact was for two years of braces followed by retainers. He inadvertently took my braces off too soon and promised to fix them with Invisalign. Instead he used a cheaper in house type of retainer to fix my teeth. When I moved out of state I found out I could not complete my treatment as Invisalign was not used. When I contacted his office I was told in a nutshell too bad. No refund of any kind. Also, he is so busy he could never stop to discuss my care. He is rude to the young people he employs which is a shame because I like them. It's taking a chance to use him even though he has a reputation for skilled work. His ethics are lacking.

After 16 months of Spark Aligners I couldn't be happier with the results. Thank you so much!! I'm…read moreso happy!

By far the best orthodontist in town! Very polite team and an overall amazing experience. Thank you…read morefor being so awesome!

The cement on my permanent retainer from a different orthodontist broke and the wire was hurting my…read moretongue. This office squeezed me in the same day I called and got it fixed very quickly. I'm so grateful. Thank you Dr. Motlagh!

Since moving back to Flagstaff, I switched our pediatric dentists for my daughter. At first, the…read morebuilding seemed welcoming to kids and the staff was very calm and quiet. After our initial meet and greet, came the second visit. . .My child was excited until Dr. Dowell wanted his dog on her stomach while he worked. She did NOT want this dog on her, but he insisted. (I have a photo) This diminished her trust in him. She let me know that she didn't like it but said yes so he "wouldn't get mad." I didn't like that answer. I don't want my daughter agreeing to something because she's worried about what that person will say/do! Third visit, we went back for a filling and noted we didn't want his dog on her. He didn't seem too happy and started the filling without any numbing. He didn't want to needle numb or use nitrous oxide so he started drilling raw. My child was uncomfortable and scared. She pinched my hand & I tried telling him, BUT he told me "I want her to tell me" She was clamping my hand; she could NOT talk with tools in her mouth!!! From there, he decided that because she was scared, crying, and bleeding profusely from her mouth that he would attempt laughing gas. NOTE: There was no anesthesiologist there to monitor this being administered. *Not only did he not listen to me as her fingers and legs started showing signs of a classic 'Tonic-Clonic Seizure', but he kept administering the nitrous after the initial phase (muscle stiffening) which caused her hands, fingers and legs to lock in a cramped position. I was so terrified that I wanted to call an ambulance. Once I ran out of the room, he finally took me seriously and stopped gassing her. I was frantic on the phone with my mom as an assistant came to tell me my child was ok ~ I came back in to her crying as he's rubbing her hands trying to get them to loosen up He almost caused a seizure on my 7 year old, which could've had irreparable damage!! When they called to try to reschedule, I asked the staff what they would do to prevent this from happening again. They said the dentist would contact me with those details. Dr. Dowell sent me and my child's father an AI generated response as to how it was my daughter's fault for being scared and not his fault. (I have photo proof that over 70% of his response was AI generated. ) He never reached out to me personally & hasn't checked on my child since the visit ... yet ... they billed me for another visit that we NEVER attended & now they won't stop calling for money. This is not an office I trust and that is not a dentist I would recommend for your children. Please moms, if you care about your child, go to a dentist that has an anesthesiologist on site. His lack of concern for her small body and all of that laughing gas going straight to her brain showed me he's NOT there for the kids...He's there for himself! Dr Dowell, take the mom seriously when she tells you something is wrong. I felt it in my gut and YOU ignored me. Kerri J Love

Best dentist & staff ever! My kids get really excited to go to their dentist check-ups. This office…read moregoes above and beyond to make sure the kids feel welcomed and relaxed. Would highly recommend.

I still have the cracked front tooth she gave me way back when and was trying to get extra money to…read morefix it despite us having insurance do not trust her she is no dentist she is a scam artist

Excellent experience! Dr. Collins is thorough,…read morecommunicates well and has excellent "bedside" manner.

Mrs. Bridget was amazing! She was gentle and made it a quick cleaning, Beautifully well kept office…read moreand overall amazing staff, thank you!

Great Dentist. Did all my filling which were painless and easy. Recommend Flagstaff Downtown Dental…read moreto anyone who wants a painless dental experience that's both professional and welcoming!!

THE BEST KEPT SECRET IN FLAGSTAFF!! By, DIAN W…read more I have never written a review before but feel compelled to do so. It was Friday of Memorial Day weekend. I took a bite of my bagel, and broke the tooth next to my front tooth right off. I could feel the blood rushing to my face. Oh no! It's a holiday weekend and I live in Scottsdale. I don't have a dentist in Flagstaff. I went through the phone book and started calling dentists. Some offices didn't answer. Some couldn't take me. Then, I got the sweetest gal on the phone at Peak Family Dental. She said, "Try to get here within the hour. After that our Dr. is booked." I raced over tooth-in-hand convinced that all I would need was a re-glue. After a couple of x-rays, I finally met Dr. Bryan Shanahan. He was super friendly and warm and after looking at the x-rays he told me that I had broken my tooth off inside my crown and that there was nothing for him to glue it back on to. He gave me a bunch of options one of which was to have a root canal and a dental implant. It seemed to make the most sense. But, where would I find an Endodontist? I have a whole weekend of activities planned and I was missing a front tooth! Dr. Shanahan explained to me that he could do everything. (I've had dental implants before and I know that these take months to heal and you have to walk around with a temporary in your mouth. Very often they'll give you something called a "flipper" it's a fake tooth that pretty much falls out of your mouth all the time. I was dreading that.). And then Dr. Shanahan explained to me that he teaches down at the dental school in Scottsdale and that he knows this technique where he can actually drill out the crown that fell out of my mouth; create an abutment and use my own crown as my temporary until my mouth heals. I've never heard of anyone being able to do that!! But I was all ears because that meant that I would walk out looking pretty much like I had the day before I broke my tooth. Shockingly, he was able to do all of that work in under 4 hours. (He had to work on me in-between his already scheduled patients.) Before I left, Dr.Shanahan warned me of the possible pain and swelling I might experience over the next few days. While I did have tenderness, I wouldn't call it pain. And I had no facial swelling at all. I couldn't believe how lucky I had been!! To find a Dentist who would take me on a holiday weekend; and who could do absolutely EVERYTHING!! It was such a stroke of luck and believe me...such a relief. I went on with my weekend as planned. I've become a SUPER FAN of Dr. Shanahan. I think you'll feel the same way.

Not a good experience Receptionist is rude and not helpful…read more Every time I went in to check on my appointment to get a crown she would not schedule the procedure. Asked for a pre appointment cost break down I was told that was my job with my insurance??? Explained to her my insurance only pays for one crown a year so, let's get this scheduled now before the end of this year and she just looked at me like I was asking her to do the impossible. Don't treat customer's in this manner. The damage is done and I went back to my original dentist. I hope you don't have to go through this process. God bless them

My daughter was going to NAU Volleyball Camp, when a wire for her braces started poking her and…read morebecame quite painful. They are close to the university and took her during one of her breaks. This place was AMAZING! Everyone was so nice as well. They fixed my kiddo right up...and the kindest thing of all is they just clipped and didn't even charge saying it took just a couple of minutes anyway. Even came out and told me how to care for the sore caused by the wire.

You may also ask them if they accept your insurance. You will provide your information for them to…read morecheck. You will even call WEEKS before visiting. They will claim they did, but alas after speaking to your insurance provider- they do not in fact work together and as your provider explains; that is basic information that ANY dental office would be able to gather prior to your visit. Now you are hit with HUGE bills for a basic checkup that could have been avoidable if they had only done their job beforehand. The Dr. was great, but receptionists that lie instead of just checking; are not good at their job and there should be a repercussion as CLEARLY no one would pay insurance to then go to some facility that does not accept it when there are so many other options in Flagstaff that do. And do their job. And are upfront with you prior to your visit.