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    Arrington Heights

    5.0 (1 review)
    Closed 8:30 am - 8:30 pm
    Updated 3 weeks ago

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    1 month ago

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    Bryan A.

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    V-1 Propane - Quote notes and "resolution"

    V-1 Propane

    (7 reviews)

    Don't let the smooth, taste, fool, ya!! As a new AmeriGas…read morecustomer on October 13, 2022, I was quoted $1.96/gallon, plus a $140 safety inspection fee plus a delivery fee of $25. There was no discussion with the sales rep regarding any other fees associated with the sale with the exception of sales tax on the $1.96. The safety inspection occurred two days later on October 15 but we were told we would be billed the $140 fee after the gas was delivered. Three weeks later on November 3, 2022 we FINALLY received our shipment of propane. Again we could not pay the driver, we had to wait for the bill which would charge to our credit card. To my complete surprise, I was charged $111 more than quoted. When I called to inquire, I was transferred around from one Dept to another until finally someone told me that I didn't have any kind of price lock and it took three weeks to deliver the fuel so the price went up. Nay, nay said I. The price I was quoted is the price I expect the company to charge, and as to the other fees that were added afterwards, I did not agree to those, so I will not pay them. I told them they had two options; either reduce the price to the agreed-upon amount or come and pump the gas out of my tank so I can buy it from an honest vendor. After 15 or 20 minutes of holding, the customer service agent finally came back and told me they would reduce the price by $290 which was more than I had asked them to do. I was told the new invoice would be emailed to me within 24 hours showing the reduced amount. Did I receive that invoice? No! Did they charge the original inflated amount to my credit card? Of course they did! Now I have to dispute the charge. Good thing I kept notes with names and extension numbers. Don't let these people trick you into thinking their gas is a better price because they will try to bill you for more money or should I say BILK you for more money. BUYER BEWARE.

    The Guys that run the place are great and very knowledgeable. I was thinking of giving it four…read morestars because paying is a pain. With having to use your own phone to do a ton of things just to pay them. It's not the guy's fault and they also hate the system. They can be super busy so be patient.

    Arrington Heights - home_inspectors - Updated June 2026

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