Did not fix our rv. Tomas sat on it for over a month. When we needed the rv back to go on a trip he…read moremade us pay for what still was not fixed. When we returned from our trip we brought back the rv. Where it sat and sat. Finally he said he could not fix but... he had a friend that can fix. Well we went from seeing the rv everyday sit to across the street where it sat and sat and sat. After about another month we asked what is going on in. Tomas said they were waiting for the parts. Finally we got tired of our rv just sitting there and picked it up. To this day we ask for our money back, buts never gonna happen. I just wish I knew why it's ok for rv places to keep our rv's forever. But car places are typically so much more quicker to make repairs The parts never came and we never got what we paid for. Sorry but we do not suggest this business

RV275 has recently reopened but been closed for a while last year. Tomas Godula did maintenance on…read moreour last 5th wheel, and performed the tasks in a timely fashion. We took our current RV in for repacking the bearings and waxing the unit. Jan 14 Completed the work within a couple of days. Unfortunately had to replace all bearings and seals. I asked he save the bearings for my review, and he did. I always want to see the items I'm told needed replacing. Tomas has replaced small things I missed, and knew were an issue. And advised on costs after inspection, getting approval prior to replacing.

Manager is rude, and un willing to follow company warranty procedures…read more Wanted a refund on a radiator that went bad after 3 years/15k miles, because number one: the warranty states "refund of exchange" and number two: why would I want another one? I had the absolute blessing of dealing with the general manager (I'm assuming) Tim, after saying I wanted a refund he went a checked the date I bought it and immediately said "nope, can't do that" and I asked why? And he stated "I'm not giving you a refund on a product you've used for 3 years" without the context of the warranty info, that makes sense. I pointed out that the LIFETIME warranty states I am entitled to a refund. After asking where it says I can't have a refund MULTIPLE times and him saying no, he finally huffed and shook his head, pulled up the info and proceeded to scan over this 3 sentence warranty like his life depended on it. Finally saw I was correct, huffed, and got me my money. I was nothing but nice to him and I'm not sure what prompted him acting like a child. I used to work at the local auto shop and the service advisors there had bad experiences with him daily, stay away from this store.

I cannot say enough about this particular location and a MOST OUTSTANDING employee there, Amber!…read more My battery in my truck was going out yesterday, and I was close by this location, so I called and stopped in. Amber was extremely courteous, professional and most of all a Great human being! She knew my battery was too hot to be removed, but, she also knew I had to pick my daughter up from school and had no options...What did she do? She clocked out, jumped in her truck and took me to my kid's school to pick her up! Who does that these days....NO ONE! She then made sure we got my daughter home, took me back to the store and "she" changed out my battery and sent me on my way...All the while with a smile on her face and LOVE in her heart. I will never forget this and how she went out of her way (for a grown man) to help. It is people like her, we call, Angels. Thank you again Amber and keep doing what you do; I know only GOOD things are headed your way...And thank you AutoZone for hiring a beautiful soul like hers.

I purchased a used truck that had lots of minor issues. This morning the truck completely crapped…read moreout and I had it towed to the Southwest Car Care since it's pretty close to the house and open on Saturday. After doing some basic troubleshooting we thought this was going to be a big job, probably a fuel pump and various electrical issues. 30 minutes after the truck was dropped off I was called by the shop and they walked me through everything. Turns out it was an electrical issue from the previous owner that made it look like a fuel/air issue with the truck. Southwest could have easily gouged me and told me it was any number of other items. I went to the shop and they walked me through various items on my truck, letting me know what was in good shape and what could use further review or maintenance. They showed me any items that they thought were safety concerns and then detailed how they can be fixed. I went into this expecting a huge repair bill and days without my truck. I left Southwest Car Care the same day with a lot of knowledge and a trusted mechanic for any of my future car issues. Oh yeah, and a perfectly working truck.

They replaced my son in laws engine and I noticed it started leaking coolant after 400 miles. I…read moretold him to bring it back and they said the hoses were leaking so they replaced them and charged over $400 for an upper & lower radiator hose! Drove it home, still leaking, went back and they said it was now the water pump, which is under warranty from the engine replacement. They obviously misdiagnosed the coolant leak and would not refund the hoses. I said I would be happy to pay for the hoses but refund the labor since you misdiagnosed it. Nope, but they replaced the water pump because it was under warranty. Technician misdiagnosed the truck and charged us. Beware!

needed a diagnostic done on the front strut. after multiple efforts to try and schedule, the only…read morething they would tell me is that they needed it for the day. I took a day off work and dropped my vehicle off the night before. No phone call from them until I called. They hadn't touched it and said they wouldn't till NEXT WEEK. I lost money going to them. Apparently a simple phone call and scheduling are too difficult

Jerry and his team are the BEST. I trust no one else with our cars. We have a 2006, 2011, 2016,…read more2019, 2022 and 2023. He takes care of all of our cars and keeps us going with our big family and all of the teen and adult drivers. Give him a call and he'll take great care of you!!

Excellent auto and tire service on all my vehicles. Great rates and friendly customer service!…read moreThese guys are honest and trustworthy!

I have recently been back to Lavon Tire Service and found everyone to be respectful and provided…read morequick service.