By ngonimiller on Jun 04, 2019 Excellent Customer Service I am very pleased with the service I received t the Brampton location. I was warmly greeted by Hitesh who is a Sales Rep. He was very patient and understand exactly the type of bed room set I needed for my daughter. The assistant manager Christine Samuel was great .She ensured that we were satisfied with our purchase and the price. I would definitely recommend this store to my friends and family.The prices are reasonable .The furniture are amazing and the staff are phenomenal. read more

First, the assembling instructions were very unclear(unclear steps and not enough pictures). i was unclear if it was a faulty material and had to take back for exchanging the dinning table. Realized the legs were positioned incorrectly when the new table top also had the same fitting. After assembling, we noticed the dinning table had some shoe foot prints in the back. We tried to clean the whole table with a damp cloth and when we started wiping the top of the table, some places started wearing out. We were able to reach the sales manager Christina. She helped us directing to the customer service. We called to the customer service and she was trying to evade it saying it was wear and tear because of our usage and not covered under warranty. We sent pictures and after mentioning we didn't even start using the table, they said they will send a technician to verify. As this was going to take more than a week, we started using the table cautiously and the technician came in after 10 days. After he got the report, this lady from the customer service(Rachel) called and said the table was used and the damage was because of the wear and tear again. i realized she was all the time trying to somehow find a fault with the customers and get away from providing any kind of service. This dining table is certainly not worth 2300 dollars for such poor customer service and can completely understand why there is so much of bad reviews on the customer service @ Toronto read more

Arrow Furniture - Furniture Stores Near Me - Brampton, Ontario

After service is a real real pain. The service staff sitting in Toronto is very rude. If you are talking to Carmen, watch out. You better prepare yourself for some legal crackdown with this person. I bought an expensive dining table set from Arrow and we found a crack running right through one of the extension leafs on the table. After 3 weeks of following up with them, finally they sent someone to look into it. The guy took some photos and said they would get back in a week or two. It was more than a month and nobody called. I had to follow up and then they accepted that they have to repair it. Fair enough!! They took the whole table leaf ( they left the legs) saying that they have to colour match it. When the table came back after 3 weeks, the colour of the table was totally changed!! Initially when I bought it was a double color table and now there was this deep maroon color which looked absolutely awful. More than that was the fact that the table was not stained but baked and caked. It was like somebody went with a paint brush and painted the whole table. I called Arrow right away and told them and they asked me to send me photos. I sent them the photos and at the same time, I went to Arrow Furniture in Brampton and spoke to the manager there. I actually carried a leaf all the way from my house to the store and showed him the piece and he was shocked!!! He said he will put in a word to the service dept. A week later Carmen called me up and said that the repair is according to the standards!! What crap!!! I am planning to go legal on these guys on the consumer court. I will try one last time with the manager at Brampton and if he doesnt help me out of this, I am planning to send the pictures over to all the newspapers in a day or two. Being in newspaper retailing helps a lot!! read more

I stopped by arrow on Wednesday to look at dining room sets. I was greeted quite warmly by dolly singh. She was very professional and informative and she wasn't pushy. she gave me all the information I needed to finalize the deal. I returned 2 days later and close the deal with her. she made the process very easy and painless. if you are looking for furniture please go see dolly right now read more

I don't recommend buying furniture from this place. Initially, when we went in the staff was extremely nice and courteous but a bit pushy. The prices are more expensive that most big box stores but the items were unique and had the look we wanted. We bought a bedroom set and coffee table. After measuring our new apartment me and my husband realized that all the furniture would not fit into our bedroom. We went to exchange two pieces and no one wanted to help us! When we initially made the purchase, the sales person assured me that we could change our minds at any point prior to delivery. Anyways, it took us three tries to exchange the two pieces we bought that wouldn't fit - primarily because when sales associates found out it was an exchange they lost interest in assisting us. The final purchase was made in early June and we opted for a late July delivery date - we were assured we would be called prior to this to confirm. Well, weeks go by and no call is made. Me and hubby go into Arrow a few days before delivery date. The manager, an overbearing individual named James, was extremely RUDE to us - for no reason whatsoever. He said that July 1st was just a tentative date and he could deliver the items any date in that given month. He also kept calling me "Madam" but it a very strange and condescending manner. I was extremely upset because we had a vacation coming up so a later delivery was not an option, he refused to call head office or do a thing. I called head office myself in the store and they told me that they would deliver the items once I explained the situation and were very apologetic. The manager treated us very badly, just because we were young and our items were already paid for, it was disgusting. The furniture was also very poor quality - the coffee table and wood bed are full of chips and it hasn't even been a year! Yes we are young but I take care of our home. Arrow Furniture is not a good place to buy furniture because of poor quality items and lack of service. read more

Dont want to go on too long. Bought a handful of stuff, came in on time, we love it and so do friends and family that see it. Definately would recommend. Not expensive nor cheap. read more

I have been having the same experience since Nov 26. The deliveries date was suppose be the end of Dec, it's not come yet till today (Jan 26, 2009). I called them many times; it has been delay again and again till Feb (not confirmed yet still). Store manager Jeff on Dundas has not been reliable, no sorry, the manner is--"that's way is, deal with it". Never shop in this store if I were you. read more

WARNING: READ AND SEARCH FOR REVIEWS ON ARROW FURNITURE Don't Buy anything form Arrow furniture Store do yourself a favor buy furniture from trustworthy stores like Leon's- Brick, Ashley and other big store because they won't give you the run around for months for replacement of their damaged goods for months specially when they are receiving most of these items from china.. cheap quality and you pay high prices read more

Keep away from this company!!! They are so kind until get your money. Then, they will do nothing for you. The furniture in their shop is not the same you will get. Be careful.Poor quality furniture. PLEASE KEEP THIS IN MIND IF YOU WANT TO BUY FROM ARROW - NO RETURNS if you are dissatisfied. I would not recommend this store to a friend. read more

I ordered the dining set recently. Price was cheaper than some of the places and they had the item on stock. Dealing with Christine Samuels was fantastic. Very considerate, courteous and overall classy sales person. She was knowledgable and aware of our needs. Delivery was as scheduled and Rocky the delivery guy was great with setting up the set. They removed all garbage and left the place clean and ready to use. Given just one 1-star review in the past, I was hesitant but I'm glad it all worked out well in the end. I'd easily recommend the store and the sales person. read more

This is the absolute worst furniture establishment in Brampton, ..Ontario..possibly the entire world. They are not helpful, considerate, or remotely knowledgeable about furniture. They make claims that they sell quality furniture, I beg to differ and would gladly invite anyone to my home to see what crap they sold me for over two thousand dollars. Their warranty program which they charged me two hundred dollars for is a waste of time as I am still waiting for a call to have my furniture repaired. Not to mention their bullshit delivery service who brought the wrong chairs the first time they came, and when they tried for a second time they threw damaged furniture onto my porch...I had to go to the store to exchange the chair myself. Their delivery staff had trouble assembling the table they brought, which a 2 year old could have done ( but the lovely sales lady at the store told me that it would be wise to have it assembled for an extra 100 dollars) What a bunch of useless idiots. I strongly recommend never stepping in the door of this dump. No matter how good a sale they have. I am shocked that they have continued to stay in business through lies and broken promises. Sincerely, Joseph Mazarese read more

Purchased a table and paid in FULL early November. The date of delivery on the receipt said "ASAP/ Approx end of November" December rolls around and James the store manager tells us that that was an approximation and can go 2 weeks either way. He has absolutely no clue when to expect his next shipment. The sales lady says its delayed because of a fire in the warehouse. But James says the delay is because the shipment is coming from overseas. He guesses its in Vancouver. Then he adds it may be in Customs. As a gesture of his good will for the delay he offers to sell us a childs bed at a major discount. $800 retail for $700. It turns out the bed he wants to give us is the display model. Upon closer inspection the bed was of very low quality. To put the icing on the cake the box spring and mattress was 11 yrs old. Thats right 11 yrs of kids trying out the bed. There was a faded shipping sticker on the plastic that had a ship date of 1998 which is supposedly when the store opened. Wow a $100 discount for a 11 yr old diplay model of the lowest quality. Great work James. Your customer service is stellar. You didn't happen to sell used cars before did you? What Mary said in her review above was true, as soon as the bill was paid in full he could care less about customer service because he already had your money. Do yourself a favour folks and avoid James and this place like the swine flu, you'll be glad you did. read more

I brought a bunk bed for my daughter in 2010. their a double at the bottom and a single at the top.Not even a month after the double was put together the wood that supported the mattress snap. thank God the single bunk was not attached or else it would have come crashing down on the double. Called arrow this is at the Dundas and Dixie location was told to call head office. A technician would be sent out in a week. It took a couple weeks for replacement part. We are now in 2012 i had to call arrow on three different occasion for the same problem. This bunk bed cost me $700.00. I have just purchased another bed for my daughter since she was not able to sleep on the one i purchased from arrow. The gentleman i dealt with was really great.. I did not receive bad customer service regardless i am still out of a bed and would not shop at arrow or reccommend anyone to do so. read more

Some people may have had different experiences with different staff at Arrow Furniture, Queen St, Brampton. I looked at reviews myself before buying. I even call the store for more assurance. Well, my experience at Arrow was a good one. Dolly, the saleswoman, was very helpful in her advices. Vinay, the manager, took his time to walk me and advise me what to buy. Really appreciated. I bought a nice bed + mattress, a nightstand, a chest, and a cute dining table with 4 chairs. I love my furniture. I had an issue with some missing bolts. That was fixed within days. Delivery was professional and within reasonable time. One of the delivery guys even helped remove the chest. Should I recommend Arrow Furniture, Brampton? Why not? I'm going back very soon to buy some accent stuff. What, however, displeased me was the fact that Arrow charges a fee for delivery,which they should not keeping in mind the ferocious competition outside. Some prices are high. I think you get for what you pay. Will be there again. read more