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    Arrow Motors Volkswagen

    3.0 (6 reviews)

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    5 months ago

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    1 year ago

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    2 years ago

    Exceptional customer service! I highly recommend this dealership. They are helpful, accommodating, kind and welcoming.

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    6 years ago

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    8 years ago

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    Mike K.

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    8 years ago

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    Mike K.

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    Alpine Toyota

    Alpine Toyota

    (3 reviews)

    I wish I could give alpine Toyota no stars as they do not deserve any…read more I bought a vehicle from them and was told after I purchased it that the tires that are on it don't come with it. I explained that I need tires for offloading because I spend a lot of time on the back roads and this is why I want to truck. The sales rep told me the tires that he is going to put on I will be very happy with and if I am not to come back and they will make sure I am happy. The day after I got home I decided to take it for a drive and I couldn't get out of my driveway without putting it in 4 wheel because there was a sciff of ice in the driveway and all it did was spin. I videod it and sent it to the sales rep and his exact words were "wowzers your driveway must be crazy". My driveway doesn't even have an incline. He then sent me a photo of tires with a quote and said "I'd upgrade to these if you are going to do any off roading." He told me the tires on my truck are worth 500-600 and are good tires. Four days later March 17th) I asked for the protection package they claimed to have put on the truck as well as the paperwork from trim line. I still have not received either. That same day I asked the sales rep if he would buy back the truck and sell me my vehicle back and he said..... I don't know what to say. I'll talk to my manager in the morning. Ive never heard from him again. I decided to send the sales manager an email. One week later I still did not have a reply so I sent him another one. He called and left a vm saying he made several attempts to contact me. I have no record of this. He said he wants to work with me to resolve this and asked if we can talk. Last Friday, April 2nd at 6:52 pm he sent me a text asking if he can call me the next morning, as he is travelling right now. I said sure, he responded with ok. I'm still waiting for the call. The sales manager told me in a text that he was under the understanding that I was told the tires that were on the truck are being replaced with stock tires when it sold. He said he tires that are on the truck now are stock tires and all Tacoma's come with the same tires. Except that this is not a new vehicle and the tires that were on the truck are what got my attention. The vehicle I traded in had brand new 1400. tires on them that I could have taken off and replaced with cheap 500-600 tires, but I didn't because I went to the dealership with these tires and that's how I presented my vehicle to them. I am not letting this go until I get what I paid for. My suggestion to anyone wanting to purchase a Toyota is to make the drive to Castlegar and deal with them. Alpine Toyota'a word is cheap just like the tires they put on my truck after they sold it to me!

    Do not go here! We got so ripped off. First off we baught our first vehicle there paid for it drove…read moreit home check engine light came on. We took it right back so upset. They claimed it was just trapped air when there scanner clearly said it was thermostat that had to be replaced so we had to fix that $400 later for something that should of been fixed then and there! Has electrical problems with front lights which they already knew and steered us away from the question when we asked. Then the key in the fob they gave us doesn't even fit our Jeep. Words can't even discribe how upset I am!!!!! So mad makes me just want to cry. This was my first car and I had the worst experience of my life. If I could give them a zero star I would! DO NOT GO HERE!!!

    Arrow Motors Volkswagen - car_dealers - Updated June 2026

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