Do Not send your child to this daycare!! My son went to this "school" for roughly 2 weeks when he…read morewas 3 years old. It was right down the street from our home so I called and got him enrolled. Big mistake, huge. They scheduled a time that my husband and I could visit the school during the day and see the teachers, kids etc. well they called and had to reschedule. They did this a few times, using the fact that the covid epidemic was making it unsafe for us to see the daycare. This was in 2022 in January. At the time it threw me off but the world was opening back up and I made the excuse in my head that they were simply keeping the kids/teachers safe. Fast forward and I go to drop him off his first day, ever he had never been to a daycare or left my side in his 3 years being a "covid baby" I as any parent was terrified leaving him the first day. We get to the door and a teacher is standing there and takes his hand, and tells me parents aren't allowed inside for health reasons. I felt very uneasy, I mean I never even saw the room he'd be in, or met an actual teacher, only the director. She takes him inside door closed and locked. They sent me pictures throughout the day, which was all of 2 hours. I see him sitting at a table by himself, don't think too much of it. The next few days goes by and he went 3 days a week and pictures were sent to me via text message and he was always at a table. He did seem incredibly happy to see me at pickup and he seemed very reserved the short time I sent him there. My mom's intuition kicked in and I pulled him out after going maybe a total of 10 days throughout a three week period. My son was excited to go, and it was the best experience ever. I worked as a daycare teacher for milestones for 3 years, I knew something was very off about north shore preschool. A few months into him attending his new school he started communicating better, and that's when I heard the stories from him. 3 years later he still will tell me stories out of nowhere about the awful things and the the terrible teachers.The teachers were constantly yelling at the children, snapping on them for doing what kids do. A little boy made a huge mess one day and one of the teachers got in my son's face and went ballistic on him telling him to clean the mess up. He told her he didn't make the mess. He was at his table. This enraged her, and my son explained she was yelling and screaming at him and forced him to clean up the entire room for talking back to her. My son at that age, was a happy guy, he would make messes like every other kid does, but he was always good about cleaning up when he was done. The stories are all very similar. A lot of yelling at kids all day, over things like not wanting to eat the snack they were offered.He told me once that he was yelled at for not cleaning up, the only story he told me about at that time. I called the school asap and told them he'd never return. Told the director that he had been yelled at and in all my time working as a daycare teacher, never once did any single teacher raise their voice at any child of any age. She quickly apologized, and refunded me the money we had given them. She didn't ask me questions. She just wanted me gone and did what was necessary to get me to go away essentially. I was shocked that she wasn't concerned about the fact that the kiddos were being yelled at, or the way my son was for the rest of the day after being there for a short period of time. Why did I take this long to complain, because just this morning well driving him to Indian Hills, he said he was so happy that he had the best teachers in the world. Then he starts crying, my son never Cries, unless he is physically hurt. But he went on to tell me a story about a little boy there who was playing and for no reason the 2 teachers were screaming at him, my son doesn't know why. He told me he was so scared there he'd just sit at a table the entire time, to blend in. To not be seen or noticed. I've never heard him say one good thing about this place. And my heart breaks for him as well as the other children that have gone there, and are there now, and to the parents thinking this is a great place to watch over and protect the most important person in the world. I should have Never allowed him to go there the minute they wouldn't allow me to be a part of or see anything at this daycare. I'm confused as to how to move forward as the short time he was there still has a negative effect on him. Parents this is a warning and to listen to your kids and your instincts. I never want any child to be yelled at embarrassed and emotionally be scarred. But that's what this "school" does. Remove your kiddos and ask questions. If they are like my son and want to please adults, they too are thinking it's normal.He refers to it as "The BAD School" and in my mind that's too nice of an adjective for this place. Never ever send your kids here!! Sorry had to rant! Wish I didn't have to give it one star...

They have only been open for a year now, but I would consider them one of the best childcare…read morecenters in the area. I have tried the other local centers and not even close to the calibre of staff that North shore hires. Very small and personable. Price is reasonable for the area. Great owners who know each child like their own.

Top notch child care, digital notes and updates throughout the day through the app. The staff is…read morewonderful and our toddler son has really enjoyed his time there, doesn't even cry at drop off anymore! Honestly nothing negative to report, other than getting into one of the spots can certainly be a challenge!

It seems Bright Horizons is upset about the review. wrote…read more Well to be clear I was upset when I saw a caregiver in the room slam my daughter onto a wooden chair by the changing table. The caregiver apologized but I was so mad and shocked I scooped my daughter up and hugged her (tears in her eyes). Prior to this an emploee had been fired. While the manager and her assistant were not in the building this 2to 3 year old classroom employees let the fired person into the building, and into the classroom. My daughter told me this. I went to the manager but she said she did not believe it. Two days later she told me it had actually happened I already knew this! I was upset when a coworker's son was slapped across the face when she came into the room. This was around 2002. The manager said it was my word against the caregivers word as to abusing my daughter. We stopped our enrollment and went to Elmbrook Church (ECCEC). That was the most wonderful experience. caregivers were adults who were mothers. They were loving, patient and understood how to redirect children. I have other stories about the care, or lack of care and lack of compassion that occurred at Bright Horizons. I speak only the truth of my experience. If Bright Horizons is not happy - neither was I. Maybe they have changed but this is a review of my experience and a small part of a bad overall experience. My daughter is now in Law School.

This is an A++ facility. The curriculum and content was put together efficiently. The instructors…read moremade learning interesting, engaging and fun. They prepared the class for state tests resulting in a high passing score.

The administrative assistant is so rude, disrespectful and just an overall creep! I asked her for…read morethe number to headmaster, she gave me the number to a Toyota dealership. These people are just unprofessional. I did learn. There was this older, bloated mean grey haired bully piece of a nurse. She was rude, miserable and obnoxious. I would recommend but office people lack ethics.

Lack of supervision, structure, and communication. My daughter is 4 and in toddler room. Most…read moretime spent is free play for kids, definitely not a learning center. Had several talks with center's management and even went to district management. Poor follow through on their part. Playground is small and very dirty, kids are allowed to play in dirt and mud. Would not recommend.

We have been sending my son to cedarburg kindercare since last year when he was 2...he was doing…read morewonderfully bc the teachers really cared and you could tell because he would talk about them all the time. Then he switched to the 3/4 year old room and he started off great but then teachers started to change often and then a child started pushing and hitting my child. At first when it happened we told my child to tell him to stop doing that if it happened again and then go tell the teacher...he must have done as we asked bc it stopped but then started up again a couple of weeks ago. Also a couple of weeks ago we noticed when we would drop him off no one would acknowledge us so of course my child didn't feel welcome and then he would tell us this child would push and hit him. What bugs me the most is that no one said anything to us but I found out from my child and then when I confronted the teacher she played it off as a game! How is pushing and shoving a game? What if someone got hurt? Also did the teacher really see it happen and wouldn't they stop it if it did? I paid all this money for him to be well taken care of and apparently no one cares! Why couldn't the teacher tell me when I go to pick up my child that something like this happened before I had to find out from my child! He use to love going but he didn't want to go anymore. Right after I brought this up to the teacher my husband took my son to drop him off and that's when they started acknowledging him but to him it seemed really fake meaning very over dramatic. The next day I called to talk to the director and she would play it off and make it seem like it was no big deal and then she proceeds to tell me nicely that it could have been my child fault! That is when I had to stop her and tell her that we wouldn't be attending there again. I found out later that day that this has happened to other parents and it is unacceptable! We are paying them a lot of money to make sure our children have a safe place to play and learn. Also another thing I need to bring up is that we decided to have my 3 year old do phonics only to find that his workbook looked like his teachers did it for him just by how perfect it looked... I am so very upset. I do not recommend kindercare to anyone especially at the cedarburg location. Please beware!!! I also sent this info to Kindercare but apparently they don't care.

I was recommended to Playful Hearts almost 4 years by both co-workers and friends and I have not…read moreregretted switching! The staff have always been pleasant and helpful with any questions that I've had. We love seeing how happy our children are when we pick them up. Hearing about their day and that they love their teachers is heartwarming. It really makes me feel better knowing they enjoy their time here. I love all of the things they do with the kids from field trips to the Easter egg hunt every year. My kids were at another center before and the owner was not approachable, and gave off a I'm too busy for you vibe. It is nice to see how hands on Mrs. Jessie is with the kids and center. I've seen her changing diapers, driving the bus, cooking, cleaning, running around playing tag outside with bigger kids, doing art projects with them, and even sitting in the baby room snuggling the babies and feeding them when all the babies were crying at once and the teachers couldn't make bottles fast enough. Ms Sam in the ones is my favorite! She is always so patient and kind. The world needs more people like her! Oh! And I really like the new tablet system for daily sheets. I enjoy getting pictures during the day of what my kids are doing.

I love taking my son here! The staff are always working with the kids and teaching him something…read morenew. He never wants to leave! He even asks to go to school on the weekends or my days off. I love that they take my varying schedule and are open early in the morning and after 6pm; sometimes I don't get off of work until 6:30 or 7 at night. It is so convenient! I also like that they include the meals. I hated having to pack a lunch at his last center.

I would 100% not recommend them. it's impossible to get lessons scheduled they claim it's because…read moreinstructors retired but if you don't have enough then how is the driving school open that's like having a company without enough staff to operate pretty pathetic to me. If they went with the state I would be able to do all 6 lessons within 19 days just no less than that. The cars are cheap too.

Videos don't work on combos so it's very hard for students to use along with the laggy website and…read moreunnecessary material.