Went there Oct 21 for the first time ever everything was going well till the doctor seen me he didn't ask me a whole lot of questions and then gave me my glasses I went and pick them out to be told I wood have them in a week it's Dec 7 I still have gotten them bec everytime I call I get told that they are on back order I also get told that they don't and won't have the date of my glasses witch dosent makes senes nov 11 I was told that they were on back order for two week I called back in two weeks still no glasses it's Dec 7 I still have not gotten my glasses back at this ponit I feel they just don't care about people on state aid and the front desk woman is nasty and rude she need to have more manny for the public read more

Rude owner! It's unfortunate that an order for my son has taken over 8 weeks to come in. My wife's pair still hasn't arrived and after she asked for her prescription, the owner tried to pull a fast one by marking her prescription as expired after only been there a month ago. Nice and professional. We'll be heading elsewhere. read more

I have been a patient of Arseneau Optical for over a decade now. The staff is always very friendly along with being professional at all times. I have every confidence in the doctor. When there in April for my exam was happy that I was required to wear a mask, all staff was masked & only the patient was allowed in. Picked up my glasses yesterday. Again very happy with Arseneau Optical read more

Arseneau Optical of Kankakee - New Glasses 2020 - Eyewear & Opticians Near Me - Kankakee, Illinois

I called to make an appointment for my 7-year old grand-daughter in October. They said they didn't have an opening until January. I went ahead and made the appointment. In December they called and said they had a cancellation and would we like to move the appointment up to the following week. We re-scheduled the appointment for 4PM. That day, we arrived 15 minutes early as I was sure I would have to fill out some paperwork. We got there at 3:45 Pm. We waited in the waiting room for over an hour! They finally called us back at 4:55 PM! We were led back to another room where we waited another five minutes before the doctor came in. He took us to a different room where he did the eye exam. The exam lasted about 10 minutes at most before he said that she needed glasses and told us to see the receptionist who asked if we wanted to pick out some frames. By then it is after 5PM and I have to pick up her brother from day care, so no, we did NOT pick out frames. To top it off, they charged me $5 for filling out a form for school. If you value your time, I would pass on this place and go elsewhere. read more

This is the worst I have ever ever seen very very unprofessional and rude Those who make the appointments sound like high school kids and dont care about anything especially their jobs cheap labor I called in July and was told all they had was November so they never called to confirm and when I called them they had the notes that I called but the girl never made the appointment so they said they have only January 20th available I asked the name of the girl{ most likely it was her} Who did not make the appointment for November I was told no name only notes So I asked her for her f name she said Mary then she said you did not book today have a nice day and hung up I would not go here if you paid me as for the Dr He needs new front desk workers that he actually pays this is cheap labor or else friends of his Does not say much for the Dr to me Oct 18 2021 read more

Avoid at all costs! Terrible customer service! Incorrect timing quotes! No accountability! To start, the lady who did my exam testing in their very cramped back room did not know what she was doing. She was pushing the machine too close to my eyes and it was very uncomfortable. The actual doctor was not very personable at all and I was rushed out of there. In the end, I was told by the manager that my lenses would come in about two weeks. It took SIX weeks. Each time I called to check on the status, the receptionist was extremely rude, god forbid she gives me 5 minutes of her time!!! I finally got a text saying my lenses were ready for pick up. When I arrived to finally pick them up I had my contacts in. I asked the manager if I could go take them out so I can try on the glasses there. She did not allow me to do that. She told me just to come back if I had any questions. When I finally was able to try them on I realized that the anti-reflective coating I PAID for was not on the lenses at all! I went back to same manager I've been dealing with from the beginning and asked for a refund. After glancing at my glasses she told me she could see if they would redo them. NO thank you. Not waiting another six weeks for an error on their part. I received a receipt for my refund. I did not even get one apology for any of this nonsense or the inconvenience from the manager there. There are way better places out there to spend your time and money. Arseneau is a NO. read more

My elderly parents, lifelong residents of Kankakee and customers of Arseneau Optical, are now living in Arizona. Today I called Arseneau's to request a faxed copy of my mothers last eyeglass prescription and was told that they will only fax to another doctor's office and can only mail a copy to me. I explained that my mom's glasses were lost, we were not going to get another exam, we were going to replace the glasses at Costco and could they please fax it to me directly. I have medical POA and was happy to fax that to them. They refused siting "office policy". If their "office policy" was based on the law, I would completely understand, but that doesn't seem to be the case. In the past 12 months I have gotten medical records from multiple physicians and the VA hospital. A local cardiologist faxed me 15 years of medical records after I provided the MPOA. Waiting for the prescription to be mailed is not the end of the world. It will add another 5 to 7 days to the 2 weeks it will take to get the replacement glasses. It just seems inconsiderate and unnecessary and not the way to handle the needs of a client. I expected more from a locally owned and operated small business. read more

I have insurance. There are only two places in K3 county which takes it. This is one. Had an 11:30 appointment. Got taken back exactly on time. Exam took 20-25 minutes. Then taken back out front. Shown what frames my insurer would pay for. Informed they usually show up in two weeks. They would call. Very pleased. Would recommend. Not one bad thing to say. read more

My time at Arseneau Optical with Dr. Girad Prechal left me feeling less than a person. The provider came into the office, looked at my children and asked if anyone is here that they can go with. I said no, they are cooperative, and they are on the tablet, so you won't even hear them. He then walked to his desk, sat down and started to type, he then asked with his back turned to me why are you hear. I then said hello, my name is jodeen and extended my hand to shake his. He looked at my hand for a few seconds, then shook it. He then pulled his hand away from me, whipped it on the side of his pants and told me I shook his hand too hard. As the exam went forward his tone became abrasive and agitated as he began to ask routine questions, the entire time with his back towards me. The only time he looked in my direction was when the actual eye exam began. At the end of my appointment he asked if I had any questions, I asked about contacts, He then said that's another appointment and I need to pay out of pocket for that. As much as I wanted to get out of their I said Dr, it would have been nice if you introduced yourself and maybe say good afternoon. The words barely left my mouth when he got up, walked to the door and told me not to tell him how to run his practice. I got up took my children and said it's just bedside manner, he then closed the door in my face. My daughter then turned to me and said mom did we do something wrong. Of course, I told her no, he's just having a bad day. What I really should have told her was no matter how bad, anger or upset you are feeling that day, it is never ok to take out your frustration on anyone. He made me feel as if I was a bother, as if I was inferior, and he did not want me there. Needless to say, It's my last visit. read more