I chose Dunlap Vision intentionally because of their high recommendations. While the staff and my…read moreoptician have been consistently friendly, their kindness does not negate a grueling two month ordeal that remains unresolved. ​My experience began on February 10 when I ordered two pairs of glasses. I was told they would take one to two weeks. After three weeks of silence and my own follow up calls, I was finally told they were ready, only for one pair to be sent back immediately for failing quality control. I did not receive even one pair until March 10. ​Since then, it has been a cycle of repeated errors. When the first pair felt off, I was told to give my eyes time to adjust, only for the office to later realize the bifocal measurement was incorrect from the start. After that was supposedly fixed, the prescription itself had to be changed. ​This is not just a minor inconvenience. This debacle has physically impacted every waking hour of my life. I left for a long awaited vacation to the Smoky Mountains with glasses that were still incorrect. Because my eyes were so strained by the constant switching, I could no longer even use my old backup glasses without feeling ill. I spent my vacation battling nausea and headaches. I had to hold onto my husband just to walk, and we had to cancel our hiking plans entirely. ​Today is April 10. It has been two full months, and I still do not have functional eyewear. The office excuse that they do not know my eyes because I am a new patient is unacceptable. They have been paid in full, yet there is zero urgency to rectify the physical and personal toll this has taken on me. Friendly apologies are no longer enough when my quality of life is being sacrificed to incompetence.

Love Dunlap Vision with 1 caveat that doesn't affect me but is worth noting... The staff is…read morewonderful, friendly, always engaging and smiling. They strive to always go beyond the basic formalities of service. The doctors are thorough and seem competent. The caveat is... when in business you stake your claim because you try, but realize, you can't serve everyone and you have to be happy with that. That being said it would be nice if they could be open one Saturday a month, 8-12 perhaps, for those who absolutely can't make it there during the week.

Awful! Poor service after getting an eye exam! Dr. Is nice but overworked! My contacts were…read moremislabeled for left and right, easy fix for me, but it messed up my order for my glasses! Staff WILL NOT cooperate with online services to order contact lenses. They steer you into a brand they push and when it doesn't work, it's hard to get them to get another brand in a trial pair! After my issue is settled I will NEVER go back!

Would give them zero if possible. The dr, and his office is great!! Probably why they where…read morewondering if I was getting glasses there... after my exam, I had no help at all, was even told in front of her that she would be helping me.. 20mins later I got a what's your number... then after I found something I liked, I had to inform her. Was very un informative, almost like she didn't want to be there. Trust me I can help her with that, be very happy to never shop there again, will go see the dr, but I'll take my frame business else where.. thanks guys, another northfield soon to be closure.. Pearle Vision. GET BETTER EMPLOYEES THAT GIVE HALF A F***

They were fantastic with my father!!! We just walked in and we were done within 50 mins!!! So…read moregrateful that we just happened upon this place.

The staff here was extremely knowledgeable about any question I had and were very friendly. I…read morenormally anticipate to be at an eye exam for an extended time but I have to say this was the fastest and smoothest appointment I've ever had. In and out. Questions answered. Also as another mention, this office is very clean on the inside. I would say the staff is definitely paying attention to detail. Lastly, before I went in I had called to book an appointment, again all my questions were answered clearly and kindly.

While some staff members are helpful, others were rude. Recently it appears the doctors here have…read moreabandoned integrity for greed. After 3 consecutive years of annual exam and script issues, it was time for me to find an optometrist that is more concerned with patient care.

Very complete & comprehensive Eye Exam. Followed by Dr. Emily's review and complete explanation of…read moreyour Eye health.

I am perplexed how a company treats a prospective new customer so badly to ruin a relationship,…read moreperhaps forever. I needed glasses. I made an appointment by phone and had four conversations pre-planning for my appt. sorting out insurance details and identifying if specific frames were in stock. A great experience. A thank you to Donna who was most helpful. Then came the appointment. I was 14 minutes late. There was snowy weather, slick roads. I traveled approximately an hour, having had to leave work and take off early. And I was turned away immediately as I walked in the door. "You are late for your appointment so we need to reschedule you." No option. The on sight team said they had no record of insurance. They looked, they found it. (Donna was not working). Again, no quarter; no understanding for 14 minutes late. And on the last day of the year, which has other implications. In honor of the next customer to have a good experience it is company policy to deny your appointment if you are late. To their credit they called the next customer who confirmed the were on their way. I was explained to have only a 30 minute window. I blew it by 14 minutes so "off with me". Being a business owner, I am flabbergasted. Coincidentally, I had a very meeting important meeting with a large municipality the day before. The client was late due to their meetings. I and my team member waited patiently. Our meeting went over. It is what one does to earn business and trust in prospective clients. But NOT Lenscrafters. At least Bradley IL Lenscrafters. They lost over $1K in business. I lost faith in a business - LensCrafters. Just amazing, and a horrible way to handle a first time potential client. I had 4 phone calls (due to some back and forth questions) ahead of the appointment. I input data online. And I was never forewarned of a strict adherence to schedule. I would not have left my job early. I would have altered my plans, even mid way. Donna was so helpful and professional. And then this experience. I would have called ahead to confirm if I would still be turned away. I am again flabbergasted, gobsmacked, dismayed at the action of a company and team who clearly do not need new customers, let along potential lifelong customers with family who have corrective vision needs, and friends. How does the saying go? 'have a good experience and hopefully you will tell a few others about "us" ; have a bad experience and you will tell everyone who will listen' ? Sad. Know what you are in for with this Bradley IL Lenscrafters team before you do business with them.

Very nice, friendly staff! Extremely helpful and knowledgeable. AND the store was clean! All…read morereasons I'll be going back to purchase my next pair of sunglasses!

I took my mom to her appointment last week. Although the staff seem friendly the wait time was…read moreabsolutely ridiculous. We waited almost 2 hours to go back to be seen. That is not an acceptable wait time.

From the owner: Comprehensive Ophthalmologyread more

Friendly staff, clean facility. My experience was great. Beware, they have stopped accepting…read moreseveral major insurances.

Dr Totos came recommended by a friend and I am very happy with how my appointment went. The staff…read morewas friendly and Dr Totos was very thorough. They store is set up for social distancing and practiced safety.

Didn't explain nothing good checked my eyes like it was a race not thoroughly checking overall…read moreexperience said my eyes were healthy but couldn't tell me why I'm seeing all these visual disturbances didn't even acknowledge my other eye problems that I already have and just said I my vision was good overall experience

Dr Swale cares about his patients and wants you to have a good experience. The office personnel…read moreare always pleasant. Valerie was so great in explaining everything pre procedure. Those at RASC were top notch! I received CLE and I couldn't be happier with the outcome!

Went there Oct 21 for the first time ever everything was going well till the doctor seen me he…read moredidn't ask me a whole lot of questions and then gave me my glasses I went and pick them out to be told I wood have them in a week it's Dec 7 I still have gotten them bec everytime I call I get told that they are on back order I also get told that they don't and won't have the date of my glasses witch dosent makes senes nov 11 I was told that they were on back order for two week I called back in two weeks still no glasses it's Dec 7 I still have not gotten my glasses back at this ponit I feel they just don't care about people on state aid and the front desk woman is nasty and rude she need to have more manny for the public

Rude owner! It's unfortunate that an order for my son has taken over 8 weeks to come in. My wife's…read morepair still hasn't arrived and after she asked for her prescription, the owner tried to pull a fast one by marking her prescription as expired after only been there a month ago. Nice and professional. We'll be heading elsewhere.