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    Art and Soul Studio

    5.0 (1 review)

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    10 years ago

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    Mimi's Crafts

    Mimi's Crafts

    3.8
    (13 reviews)
    1.0 mi
    $$

    Extremely disorganized business with a shockingly unprofessional owner. We registered and paid in…read moreadvance, but when we arrived, they had completely botched our enrollment due to their own administrative errors. Instead of apologizing or trying to fix it, the owner became incredibly defensive, hostile, and rude. They do not take accountability for their mistakes and lack basic customer service skills. I have heard that the place has gone downhill since the change in ownership and now I completely understand why. Very unfortunate for our small community.

    We've been loyal customers of Mimi's Crafts for over 20 years, visiting regularly with my…read morehandicapped mother and aunt, who have always enjoyed painting keepsakes together during visits. Sadly, since the new ownership took over, the experience has drastically gone downhill. On their most recent visit, they were told--quite abruptly--that moving forward they would only be allowed to come in twice per piece, and that painting must be completed within six months of purchase. This was never a policy before, and the way it was communicated felt aggressive and unwelcoming. Disheartened by the interaction, they decided it would be their last time visiting Mimi's. To make matters worse, when they were called to say their pieces had finished firing, they were informed one of them had broken--without a hint of an apology. The only "resolution" offered was a gift card for the original value or nothing at all. When they went to pick up what was left of the piece, the owner was present and still didn't offer a single apology. This is not the kind of customer service or family-friendly environment we used to know and love. It's deeply disappointing to see such a treasured place become so unaccommodating and indifferent toward long-time customers. We will be taking our business--and our loyalty--to one of the many other paint-your-own studios in the area that still prioritize kindness, flexibility, and community. And when leaving a review on google to express these issues, it felt like we were responded to with a chatgpt answer, because it wasn't even being addressed to the correct person. Which felt even more impersonal.

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    Art and Soul Studio - artsupplies - Updated August 2026

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