Always responsive, great staff, easy to get an appointment and great communication. They care about their patients.

I would trust Dr. Hope Coleman with my firstborn child - which is good because that's what my pug means to me. Dr. Coleman and her team have saved my dog's life twice and they've done it with compassion, professionalism and true kindness. They are always there to answer your questions and concerns (of which I have many, and the team never, ever loses patience with me). The facility is perfectly clean and the appointments are timely like a well-oiled machine. These people understand that they're not taking care of pets, they're looking after family. read more

Art Museum Veterinary Center - Bella, 13 years old and going strong with the help of Dr. Coleman and team! - Veterinarians Near Me - Philadelphia, Pennsylvania

Dr. Hommell is the most compassionate veterinarian I have ever met, save one, and that one no longer practices. She completely understands whar animal owner is going through when her pet needs veterinary services. I believe she truly is a compassionate and caring veterinarian, both for the animal and its owner. read more

I adore Art Museum Vet Center. I came here for about a year before moving to NYC, and even after moving I continued to lean on them for advice until I found a new provider because I thoroughly trust them. Pros: Telemedicine, prompt, kind, patient with questions, clean facilities, flexible with medicine pickup. Cons: High amount of patients, so it's difficult to get appointments quick. The best thing about Art Museum Vet Center is that they are happy and willing to provide virtual triage at no extra cost. I can reliably call them when I'm having issues and they will tell me to send pictures/videos for a vet tech to look at in order to assess whether or not I even need to come in. They are *always* prompt with these emails and calls. I always get an opinion within the same day, if not within a couple of hours. Being the kind of dog mom that is super attentive and quick to seek out advice anytime my fur baby's health strays from the norm, this kind of quick feedback has been invaluable. I also feel as though this is a sign they're not just trying to squeeze money out of you, not to mention it shows they are trying to manage the volume of patients they have by providing assistance this way. The toughest part about this vet is that they do have a lot of clients, which means it's hard to get an appointment quickly. The best you can do if your pup is sick is call them as soon as they open to see if they can fit you into any of the spots they had cancellations for that day. Otherwise the next availability they will have is probably at least a month out. I appreciate that anytime something is going on with my pup, they call to follow up. Sometimes I completely forget that this is something they're prone to doing, and it'll be a pleasant surprise to realize they're just calling to see how my little guy is doing. As far as treatment goes, I approve of their approach. Any time my guy has had stomach issues (which was often when he was a puppy), they would also prescribe probiotics to help get his gut health back to normal. I am not sure how standard this is, but in my eyes it proved that they take a holistic approach to health. I also trusted them with neutering my pup. Although it is a standard procedure I could have had done by cheaper clinics, I'm glad I took him to them. They provided me with a cone afterwards, as well as additional medication to help manage his energy levels while he was still healing. I remember after the procedure was done they were (as usual) very patient with me when it came to answering questions. I remember they were also willing to work with me when it came to the payment of that procedure. I was given the option to break the payment up over several months. If I was still living in Philly I would definitely still be going to them. They've definitely earned my trust. read more

I hate to have to write this review but I feel an obligation to warn fellow pet owners of the service received at this vet. We just transferred our 3 pets from Art City Vet to Art Museum Vet because this is just a couple blocks from our new home. We took our cat Sadie in for a checkup a few weeks ago and the vet (Hope Coleman) tells us she needs extensive dental work. She said Sadie could be in a lot of pain because of exposed nerves and bad condition of her teeth. We had no idea, this wasn't told to us at our last checkup with our previous vet. We wanted the best for Sadie so we made an appointment for the operation and get the 2 page list of dental work done that she recommended that would total around $1300-$2600. Sadie went in 2 days before the operation to get blood drawn so they could check she will be good under anesthesia. On the day of operation, they asked us to bring her in between 8:00-8:30am, and to make sure she doesn't get any food after midnight the night before. We got a call at near 4pm saying that she was just put under. So at this point, she had been sitting at the vet scared for 8 hours and hadn't eaten for about 20 hrs. Then a call came after 5pm, Dr. Coleman took several minutes to get to the point that Sadie went into cardiac arrest and they couldn't bring her back. Several minutes of explaining later asked if we want her to open her chest to massage her heart and it wouldn't cost us anything extra. Of course we did!! I had already approved this option in her pre-surgery paperwork before the surgery. WHY DID YOU JUST WASTE 10min YOU SHOULD'VE BEEN USING TO SAVE HER? We just received a condolence card from Art City Vet signed by a few people on staff but Dr. Colman didn't even bother to sign it. Also when we dropped off Sadie on morning of her surgery, we knocked on the door of the vet, and the receptionist who was on the phone wagged her finger at us to wait. So we stood here waiting for several minutes, then she came out and took Sadie from us without a "thanks for waiting." And when we went to pick up Sadie'scarrier a week after the operation, the receptionist handed it to us without a word. No "sorry for your loss" or "thank you." Terrible attitude by every person we met here, which we should have heeded as a waning from the beginning. I'm not saying the vet killed our cat, because I know there could be freak accidents, but we are certainly beyond unsatisfied by the service we received. All of this for routine dental work that I am certain could've been handled better in numerous ways. read more

Art Museum Veterinary Center - Veterinarians Near Me - Philadelphia, Pennsylvania

We started off going to the Northern Liberties location and were super excited when the Art Museum location opened. Unfortunately the service here is just not up to par. My husband took a day off work to have one of our dogs seen as he's been scratching to the point of bleeding in multiple places on his body. Instead of him being seen, they send him away after waiting around for 30 mins, because they didn't have the updated version of his rabies vaccination. He asked multiple times what the hold up was and the lady who was helping him told him she's just a front desk person, she doesn't know what's going on, she's just running back and forth because they're backed up right now. So she knew absolutely nothing. Unfortunately my husband doesn't handle the shots, that's my area, but I was at work and couldn't access them. He was told that it's illegal for Jackson (the pup) to be seen without confirmation that he's had his rabies shots. Which I totally understand. My issue here is that we made this appointment 2-3 weeks prior, they pulled his file to make sure it was the right pet and proceeded to make the appointment. Not once did the lady say, "Oh, by the way, we see here that we don't have an updated record of Jackson's rabies shot on file". Which we could've gotten squared away waaaay before his appointment. My husband told them he was up to date and could have the info sent over later, once I was able to make it home to get the paperwork, but all they wanted to do was give him a booster rabies shot. Which was unnecessary because he has the 3 year shot. Not due to expire until 2024. This was expressed to them multiple times and they still proceeded to give my husband a price list. When I called to speak to a manager, I was told that they saw the shots were out of date when we made the appointment and they ASSUMED they would just give it to him when he arrived. Didn't mention a thing, just knew that they would be the ones to fix an issue that didn't even need to be fixed. Listening and communication is clearly not one of their strong suits.... nor reading for that matter. One- We have never gotten his shots at the vet, we go to vetco, which is half the price. If they read his file, they would see we have NEVER gotten any of our dog's shots at their location. Two - how dare you assume that would be the case? Why wouldn't you just mentioned it to us? These were the two things I mentioned to the manager - whose name is Juliet by the way... horrible customer service to be the manager of the establishment. She then continues on to say, "Well as the owner I would think it's your duty/responsibility -whatever word she used- to get your animals serviced and vaccinated at the same place". I was outraged at the fact that she felt it was her place to tell me how to spend my money and what my duty/responsibilities should be when they don't even have their stuff together. She's obviously comfortable speaking to people with such disrespect that it just rolls off of her tongue. We will not be taking our dogs back to this facility and we do not recommend this place for your pet's needs. read more

I want to be able to say that something stood out, but the truth is that every time, with no exception, the quality of care, the information and recommendations I receive, and the "after visit call", are all just wonderful. Dr. Hommel and staff are exceptional. They truly care about each and every patient they treat and it certainly shows. They also help to alleviate the stress a "patient parent" feels by exhibiting kindness and understanding every single visit. I can't imagine taking my pet to another veterinary facility. Art Museum Veterinary Center is the absolute best in Philadelphia. read more

My second review reiterating the excellent and compasssionate care offered here. I received a pretty hopeless diagnosis for my young cat. Options were discussed but I was not pushed to do anything. Elected to do comfort measures only. When the time came to put him down, the whole staff was just incredibly kind and gentle, immediately taking us to a private room; putting an IV in him (a prior cat that I had to put down elsewhere had experienced a very unpleasant couple of injections that looked painful-this was so much better.)We were given time alone with our cat until we rang a bell. Of course it was still tragic but Dr. Hommels was so thoughtful and gentle throughout the whole process. What a tough job that is! read more

This place is great, not much else to say.. the staff is so friendly and genuinely kind.. even my cat loved it here. I greatly appreciate it

Excellent excellent veterinarians. This is the place to go if your pet is sick and you want a doctor who is smart, educated, caring, and ready to do everything that it takes. You will get excellent care from doctors who know what they are doing. Highly recommend! read more

Amazing vet center!! Can't say enough great things about our experience here! Would absolutely recommend

May 8th, 2023 3:45pm, i made a call to get an appointment for my dog and this being the first dog ive owned and still shakey on things, and asking questions, they completely ignored my questions upon asking and being nice about everything. Then to go on and say my dog doesnt need an appointment and deciding for me, however should not be the case. If i want to schedule an appointment for my dog i should be able to do so at my own leisure. The phone call felt very unprofessional and the person was extremely rude. And when telling them i think im going to make an appointment at a different facility, they simple just hung up on me. read more

I have been there three times for my dog. Most recently I saw Dr Piryot. She was excellent. She took my concerns seriously, asked the right follow up questions, and provided sound info after the exam. I like that she didn't try to up sell me on extra tests. She was respectful of my choices to turn down a particular vaccine. The vet tech Billy was sweet with my dog and very knowledgable too. I have seen different vets each time I have been here, though perhaps it is because I often schedule last minute. I would like to have one vet that we use consistently. Hopefully that can happen here. Room for improvement: The receptionist isn't particularly friendly. Seems hardly interested in animals. Doesn't help put at ease my skittish dog when he enters the place and needs to be weighed by her. read more

I have two adult cats that I brought to Art Museum Veterinary Center for the first time this week, and I am so glad to have taken them here. The entire staff, and Dr. Nicholle Hommel, are WONDERFUL, super professional and very sweet and kind, which is a big deal for cats like mine. One of them is kind of shy but generally well-behaved, and the other can be really vicious when she feels threatened. And what animal doesn't feel threatened at the vet? Yet they were able to get through their examinations without too much of an event at all - they got their vaccinations, physical examinations and teeth checked. The second cat is squirmy as hell in addition to being aggressive and loud, so when I bring her for her follow-up (to get a broken tooth extracted) I'm going to give her a mild sedative, which I have been asking vets to give this little monster to calm her down FOR YEARS, and finally I've found a vet staff that gets it. My last vet actually told me not to bring the monster cat back again unless she was actually sick, she's that bad (or was the other vet just not very good?) It counts for a lot when you have the compassion component in addition to the professional medical skills. Especially when you have older cats like mine (one is 8, the other is 12), you want professionals who can deal with behavioral issues. The veterinary center is very clean and well equipped, and a coffee Keurig is present in the front room for any pet owners who need even more of a jolt than the franticness of their pets might be providing. It's a huge relief to find a vet (which I learned about from a friend's recommendation) that's so reliable, compassionate and skillful. Also, nice tip for Yelpers - they actually honor the Yelp check-in deal without an argument. read more

Art Museum Vet happened to be the closest vet to us when we got a puppy. What we didn't know about that puppy, however, was all the medical problems she was going to have. I've spent so much time on the phone with Dr. Coleman and Dr. Hommel and countless techs that I'm pretty sure they all know me by phone number and voice. They've been absolutely wonderful with our dogs and I can't thank them enough. They might not be the closest vet to us anymore, but we will continue to come here for as long as possible. Love the care that we have received! read more

Really amazing place, wonderful staff, clear communication and follow-up. They've been delightful and forthright from day 1. Both our dogs love the vets and the vet techs there, and I'm so grateful they're so close to us. read more

we feel fortunate to have this caring, highly skilled and competent and compassionate care giver for our pooch. they are the best from front desk, to techs, to nurses and docs. very transparent on pricing and services to boot. read more

Dr Hommel and the staff continue to impress me with the professionalism, level of care, organization, facility cleanliness, personal empathy and their thorough knowledge. Amberly and Kennedy at reception provide a warm welcome- always call us by name, and the nurses are superb. Today we met Hector and he did not disappoint. He cared for Brooklyn magnificently, and managed the pet parent well too (yes, me)! Im grateful to no end for this practice. read more

Dr Coleman is hands down the best. She's caring to her patients and so informative with pet parents as well. You can't find a better vet in Philly. read more

I've had nothing but great experiences here-- they treat my cats very well, they've always been very forthcoming about treatment options and prices, and I really think that the front desk staff, techs, and vets go above and beyond. Both my cats have FIV and I'm a bit uptight about their health, and I'm happy I've found a place I trust. read more

I have been meaning to write this review for a while, but just haven't gotten around to it. I went to Art Museum Veterinary Center back in February 2020 because my dog had really bad teeth that needed to be checked and a mole on the side of his face that I also wanted to get checked out. The vet, Dr. Coleman, was very nice. She was upbeat and enthusiastic to say the least. I felt very at ease that my senior dog, Charlie, would be in good hands there. They took all the necessary precautions to make sure my pup was healthy (bloodwork, etc.) before his surgery. When I went to pick up Charlie at the end of the day, he was pretty wobbly , but Dr. Coleman sat down on the floor with me and Charlie and we talked about all the post op care and she took the time to answer any questions I had and went over his medications and what to expect going forward, even though the clinic was technically closed at that point and everyone else had pretty gone for the day. She helped me put together his e-collar (anyone who has done that before knows it's a giant pain in the ass, but we figured it out), and then Charlie and I went home, well after the clinic was closed for the day, feeling confident and at ease that my pup was healthy and going to doing great post-op. Charlie and I went back a couple weeks later to check out his progress. We were seen by Dr. Hommel who was kind, very patient, and gentle with Charlie while looking into his mouth and assured me that he was pretty much healed at that point and that the couple of stitches that remained in his mouth would probably dissolve soon. All-in-all, I had a great experience with this vet practice. Everyone there was friendly and professional, from the receptionists and nurses up to the doctors. Charlie and I were very happy with the services and care my boy received. read more

I had an amazing experience with Art Museum Veterinary Center. They took care of my puppy from 2 - 8 months before we moved and were always kind, welcoming, quick to respond to emails, and easy to make appointments with. The facility is clean and welcoming. Actually, I think every time we stopped in there was someone actually cleaning or evidence they recently had. We unfortunately moved out of the area, but when we did, I asked for some recommendations today and from the response I received back Julia seemed to go out of her way to suggest the best care out of the places I inquired about. We hate to leave but would definitely recommend this facility and staff!!! read more

Excellent care: the vets and vet techs here show genuine interest in your pet's well-being and your relationship with your pet, and listen to your needs. Also, there's never a wait! Far exceeds any other vet I've been too. read more

This vet is not even my normal vet that we go to. We normally go to Art Museum Vet (which northern liberties vet center is affiliated with). Yesterday, on 8/2, my husband called Art Museum to describe what was happening with our dog. We were told to call back the next morning 8/3 at 9AM to schedule a same day visit even though they said there was a 10:30AM and 3PM appointment available. They also prescribed an anti inflammatory without assessing or examining him. We called the next day 8/3 at 8:59 AM and were told that all same day appts were taken by previous callers. We were told multiple times to call at 9AM to get those appts, but apparently, they were taking calls prior to 9AM, so other clients were able to make the appts before the time we were told to call. They then told us about their affiliation with Northern liberties vet center. Since this was not our normal vet, they were much farther than Art museum. We called and were able to get a same day appt for 10:30AM. The Vet Tech called to get all of this information and symptoms. That was when I told her our situation and how we were originally supposed to go to Art Museum which is very close to our house. I arrived at Northern Liberties vet at 10:40AM and waited outside per the sign that said "doors are locked, please knock." No response, and I saw the receptionist, Wren, on the phone. After waiting a couple minutes I tried to see if the door was open. I was then rudely approached by a tech saying that we were more than 10 minutes late and that there would be a late fee. I proceeded to tell her that I was waiting outside for a couple minutes and if there was any way she could waive the late fee as my dog was in pain and needed to be seen. I explained the whole situation from the day before and she said "well you should have called at 8am, not 9am for Tuesday appts." This is not what we were told REPEATEDLY by both vets. I asked to speak with the manager JULIET who was useless and provided no help. Even if they were going to charge a late fee, the first thing they could've asked was "how is your dog doing", not "There's going to be a late charge". Overall, just horrible service and it seems that they value profits over patient care. That is just unprofessional and unacceptable. Transferring our dog's records to somewhere else. DO NOT GO HERE. THIS PLACE TOLD US TO CALL AT 9AM FOR SAME DAY APPOINTMENTS DO NOT TRUST THEM. THEY WILL GIVE OUT APPTS BEFORE THE GIVEN TIME. read more

Awful experience. We brought a fecal sample of our doggy and they didn't call to give us the results. We had to make an appointment and found out the dog had tested positive for parasite, so we was given a medication. When we started giving the medication to the dog he started with vomits and diarrea, we got scared and called them, but the doctor wasn't at the office and they didn't provide us any medical support to handle the situation. Very unprofessional and not recommended. read more

Finally getting a chance to leave a review but, I brought my cat here when I first got her about 6 months ago and had a great experience. They didn't push anything on me and told me what I need to know(being a first time cat owner), didn't have to wait long, and the nurse was super sweet. Overall, good experience with doctor as well and very reasonably priced. Will definitely be bringing my cat back this year for shots. read more

This is best vet I have ever been too, and we have tried a few on account of my anxiety-ridden dog, Miles. He hates the vet and has always shaken and cried the whole time, until we found Dr.Coleman and her amazing techs. Dr. Coleman is extremely knowledgeable, friendly, and caring. Miles is still nervous, but they get on the floor with him, feed him peanut butter, and do everything possible to make him comfortable. They even gave him a toy after a tough visit today. Not only are they amazing and caring, they are considerate in pricing. I've never had a vet who gave me the option to forgo a consult charge when my dog only needed shots. They told me there was no need for me to pay an extra $50 when the tech could give the shot. I can't say enough about my positives experiences at this place of business. Take your furry friends here, you won't regret it! read more

This place sucks! Walked in at 10am today to see if they could see my cat who fell down the steps and hurt her leg. Not a customer in the waiting room and two assistants sitting there on their computers. Rude! Rude! Rude! They asked if we had an appointment and said oh well no appointment no service. They said maybe we could see you at 3pm but other than that no concern no compassion and no manners! The worst customer service for a new place just starting up. Just a heads up. Went to Caring for Cats in Manayunk. Great service great prices and so kind and considerate! read more

Ella is a regular at their Northern Liberty location and I love that they opened a second location so close to our home!! Friendly staff, great Drs, walkable if you live in Fairmount and there's street parking if you don't. read more

Had a wonderful visit with Dr. Coleman, she was patient with all of our questions regarding our dog and very knowledgeable.

They are crazy over priced. They quoted me $1500 more for dental work than my regular vet.