Honestly, this was one of the worst experiences I've had. It feels like they are more focused on…read moreavoiding responsibility than actually helping customers.I brought my car in for work, and afterward I noticed my grille was damaged. They denied causing it and claimed it was already like that, but I have proof showing the condition of my car before it was brought in. They also stated that my hood was never opened by them, but after I provided camera footage showing otherwise, the response changed to saying they "so we can't open the hood?"They refused to fix the damage and even threatened to remove me from the property for trespassing instead of trying to resolve the issue. They also refused to provide any video proof showing when they opened my hood.Thankfully, I had my own camera footage and was able to see a mechanic pushing something back into place, which raises even more questions. Their own before pictures don't show the damage being present before the work was done, and the difference between their photos and how my car looked afterward is clear.I know my car was not like this before I brought it in. I wouldn't waste my time making a complaint over something I knew was already there. All I wanted was for them to take responsibility and fix what happened. They also brought up unrelated information about body shops and clips, but that doesn't change the fact that before I went there, my hood opened normally without anything popping out. After getting my car back, it no longer does.At the end of the day, I just wanted honest service and for the issue to be handled properly. Unfortunately, that's not what happened.

EXPERIENCE. This is…read morewhat this auto mechanic place is truly about. Dealerships , Car Mechanics are known to be scammers especially when you are a woman having your car checked out. I read reviews re: this place and based on the reviews locals referred people here for auto work . They mentioned alot on the customer service and that their pricing is similar to dealerships. I was on my way to the car share meet up spot this particular morning and my car started to give up - I had this check engine light icon on for a while but the honda dealership (WINTER HAVEN) checked it out sometime last year and it was temporarily off from the dash board but after paying $1k for them to "diagnose" the issue - the light went back on and I gave up. A few months ago my car started jerking at times when I accelerated. But this time the morning of when I was heading out - the car just gave up accelerating. Thank god I was still able to bring my car back to my driveway at 5 MPH. Called AAA and towed my car to Johnnys which they open at 730am. Upon arrival - I seen this location before passing through haines city - But never thought my experience here was 5 stars. When the tow driver was releasing my car - One of the staff asked me - We can give you an UBER to drop you home and pick you up when the car is ready. DEALERSHIPS NEVER OFFER FREE UBER TO THEIR CUSTOMERS not from my dealership! This UBER was out of JOHNNYS automotive EXPENSE! The place looks like a half barber shop and Fords Garage and Cracker Barrel feel. They had rocking chairs seating in the front along with tables, mini golf to play with for downtime while waiting for you car to be fixed etc. They were open slightly before 730 and was welcomed by 2 employees - The inside of this place was clean - smelled good - Very americana - they seem to be a big fan of the sheriff of polk county since you see a poster of him on the door in front of the massage chair area LOL - So u can tell they support locals from businesses/organizations and of course customers. They offer a massage chair which I used and abused LOL There times I caught myself snoring. They offer a section where you can charge your phone, Also a section where they offer array of drinks in a chiller (water and soda cans) - Fresh coffee (NON KEURIG) - Cookies, Pastries, Chips, Beef jerky amongst the snack options that were displayed. A roll of paper towel stand for any messes while snacking. The small details of this place was pretty awesome from the entrance door handle to the decor inside. So while they took in my car to see the issues - I sat in one of the cushioned chairs by the entrance windows - And I was falling asleep. One of the staff said to me - there is a massage chair in the back you can lay there and sleep if you want. At first I did not know how to take that - I thought he just did not want me sleeping in front of customers coming in etc - But I took his advice and the massage chair is located by the other exit door in the back. That area is close to the restroom as well. Be mindful you are facing Sheriff Grady Judd LOL The restroom is clean - And offered air spray / 2 types of soap for use. After waiting for diagnosis - One of the staff came to me and stated the concern. I agreed with the issue and was there from 730 and almost 12pm. I did not feel pressured with any additional sales etc and I felt that they were genuine about the issue which was weird. As I approached my car and sat in it - There was a lilac rose on my dashboard. - and the car had NO dashboard icon lights at all. God willing - its running like its a brand new car again. My car appreciated Johnnys automotive and the EXPERIENCE here is top notch,. Who gives women a rose after doing car business with them? Johnny automotive does. This is not about the rose LOL its about the EXPERIENCE dealing with JOHNNYS AUTOMOTIVE.

GREAT PAINTER. the lady in the front is very nice and sweet and the lady that covers her shift is…read moreso nice it's like they are sisters! the workers are very good workers and their work is amazing.would defo go again.they should all get one thousand dollars more. the prices are very reasonable there. the manager is very knowledgeable and nice. i promise im not being sarcastic or saying lies

This an excellent place to have body work done. Not only are they honest , they are very fair in…read moretheir pricing. Work was done on time and was perfect! They notified us each step of the way. We highly recommend them!

We have take all of our cars here for over 20 years. They have always been honest and reasonable…read more I like the fact that they tell you what needs to be replace but also let's you know if its not something that has to be done right now. Ryan and Art always explain throughly. I highly recommend them.

Had my car towed here by the collision center nearby in order to diagnose an issue as to why my car…read morewas having problems mechanically after a front end collision. Found the problem quickly, but took three days after telling me my car was going into the bay for it to actually get worked on. So now I'm in a rental even longer, but Art and his team have been working closely with and giving timely information to the collision center (since the repairs will be covered by insurance through the collision center for me). Not excited about the delays, but glad to see how great this shop is with working with the reputable collision center (preferred shop listed by the insurance company).

worst place ever for tire mounting. had an appointment but that didn't matter as they were way…read morebehind schedule waited over an hour after appointment time to fina get the work started. took too long also ( I worked for a Goodyear many years ago). not sure if lazy or incompetent or both then once done had to find someone to check me out. they were just BSing in the shop charge way to much above what the web says never going back

BE AWARE AND GET A SECOND OPINION!!!!!!…read more I brought my car (Hyundai Sonata) in to have my air conditioning system looked at because it wasn't blowing cold air let alone cool air just air. I had a thought of what it MIGHT be, but I wanted to have it looked at to discover the root of the problem. After like thirty or forty minutes they told me it was low on Freon. So I'm no expert I just have experience with cars' AC systems and what could happen over periods of time, they could reload the Freon and I be on my way in about an hour, they also offered to clean out the tube to clean out any mold that might be there, but I respectfully declined, they waived the diagnostic fee of $185, I paid $504 for the Freon refill, and I was on my way. Now a week later, my car's air conditioning was starting to blow cold air only on the passenger side and now just air like it did before I had the Freon refilled. So I took my car to the dealership and asked for a diagnostic of the air conditioning system along with a safety recall and we had an answer. It turns out it was the AC evaporator, which was the initial problem because they did a full check. What I mean is that in order to get this figured out they had to run dye through the system to find leaks and remove the windshield and dashboard in order to find the problem. Now this Goodyear, their technician ran dye through the system and DID NOT advise me further about it possibly being something more. When I brought this to them, they did not take me seriously, acted like they saved the dealership an extra step, and told me that they do not do this kind of extensive check because they don't like to throw parts at their customers or due to the size of my car (I have a Hyundai Sonata it not huge but not like a coupe or a Fiat), they also said the dealership cheated on their diagnosis because they used their dye that was still there in order to find the problem, and because of them waiving the diagnostic fee one of their guys did not get paid properly (and based on the technician's response to that it sounds like it had happen before). The technician that was helping me took the quote from the dealership and worked the numbers to beat the quote given and the best they would do was $300 less than the dealership which was almost $3000 and they could do it in one day instead of two days which they probably thought would seal the deal with me and the fact that the manufacturer's guide says it only takes less than a day. All I could think was "NO WAY", they already tried to hide an issue that they decided not to check despite putting dye in my car to check it but refused to touch the inside of my car to possibly find the issue before I even spent the money, when they also claimed their AC technician is the best in the company, well you're not touching my car again and potentially squeezing me for more money. All they cared about was citing their own policy and gloating in the fact that the dealership "got help" from them because they had already put the dye in my car to find the problem.

This place is amazing!!!! I had been looking for a mechanic to do an inspection and nobody wanted…read moreto do it. Its very easy however I had been going door to door and no mechanic wanted to spend the time on it. While I am away in Las Vegas I want to use Turo to rent my car out and a simple inspection checklist had to be filled out for it by a mechanic. I walked in and was welcomed by very friendly staff and helped on the spot!!! Just the best customer service!! Highly recommend this place!!

This mechanic is honest and does a great job. I was a mechanic for twenty years and know a good…read moremechanic when I see one. He is very fast and had my car's A/C repaired and working in under one hour on my BMW, something the dealer couldn't even do. Highly recommended.

Services are priced well. No nonsense, honest and very clear. Would recommend this facility to…read moreanyone.

Old fashioned(Honest) auto repair shop. Hard working people. No fear you'll be okread more

jerry ,aka - "tater", is well beyond a skilled, knowledge, mechanic. his expertise to remarkable…read morecoupled with his friendliness. He keeps you inform of all aspects of the performance and task he does on your vehicle. The staff is also a great asset to the world of automotive accomplishments. Your vehicle will perform above normal when you leave the establishment after the repairs. doug kinnas davenport,fl

Terrible shop. They overcharge, talk to customers rudely, and show zero respect. Completely…read moreunprofessional. I do not recommend this place at all.

The best repair store I have ever visited, I have been a customer for over 15 years Jose and Cope…read morealways find solutions to any car problem from an old Honda to a new Fiat. Excellent service and price, friendly people and honesty.

Never opt for this place. Called and the guy said that he will be able to do it, as soon as I…read moresubmit the claim. Then kept delaying it. I usually like to support local business but this one is not meant take help or help. Good luck!!

Yesterday I spoke with this guy twice and we agreed he'd come today to replace the two oxygen…read moresensors (upstream and downstream) on my 2014 Nissan Versa S 1.6L. Today he's ignoring my calls, hanging up, and sending them straight to voicemail. Can you trust someone like that? AVOID HIM! Get someone serious and trustworthy.

Great guy helped fix my lug studs and even put my brakes on for me without me asking. Would…read morerecommend.