I needed routine service for my on - demand gas water heater. Everyone was pleasant, and they were…read moreable to provide the service in a timely manner. Their charges were very fair and reasonable.

Called these guys to repair a water heater under warranty. They didn't hesitate to do the work. The…read morewater heater was repaired quickly and corrected the problem. We asked if they could look at a worn hose on our washer while he was there. This was repaired perfectly. He ended up staying until 7pm to finish since cold weather was expected the next day He was polite and knowledgeable.

John did a fantastic Job, Installed a new water heater for me,…read more very professional and knowledgeable, as well as giving service instructions. Professional Job

it two trips for the workman to fix the leaky flush mechanism I requested. On his second trip I…read moreshowed the workman that he had not repaired the leak and that the old mechanism was still being used. This time I made sure he understood what I wanted. He replaced the old hardware with new. The flush mechanism has functioned perfectly since. I have not had professional plumber service in a few years so the charge was more than I expected. I paid him and that was the end. I would be ok suggesting Franklin Pluming to a neighbor or friend.

I love doing business with Allen Steele. They have been taking care of plumbing issues at my 1955…read moreranch in Tyler for over a year now. They are prompt, provide excellent quality work and their price is fair. They are not only family operated, but they are family friendly and have been very helpful to me, and my 23 year old daughter who is renting this home from me as she completes college. It's hard to be an absentee landlord and my daughter is not too handy with a pipe wrench! I trust this company and their employees completely, as does my daughter, and though we have not met in person, I feel like I have a friend. Great people to do business with.

Unprofessional, vulgar, terrible work, and the worst customer service I have ever experienced…read more The unprofessional part was evident in the first few minutes of meeting them. The vulgar language came once the work began even while my kids were around. The work was absolutely horrendous. They destroyed sheetrock that didn't even need to be removed, they put the plumbing for both bathroom vanities in the wrong place and got angry when we pointed it out, both shower fixtures were improperly installed, the tub filler for the bath tub was not installed properly, and he has zero regard for people's things.

Charged 420 to unstop sewer in one hour with a blow bag (handyman special) does not know how and…read moredoes not have the proper equipment to do the job properly

Steve was very knowledgeable and polite. He explained the issue in detail and was very reasonable…read more Will definitely call him for any plumbing repair in the future!

We had Faithco give estimates on preparing a house to sell…read more There were some elements of their estimate that were reasonable here are the parts that were not. A toilet seat wobbled a small amount. The Faithco plumber said it would be $275-$1000 to fix it. I took a look at it and it took me 15 seconds to tighten the nuts at the base of the toilet. The drip tray of an air conditioner in the attic had been collecting water and draining through a pipe for years, which is not ideal! The drain took a path that zig-zagged up and down a bit. They proposed raising the unit to be suspended from the rafters and replacing the pan. I asked why not just replace the pipe, taking a straighter path and he said that the AC unit sitting on top of styrofoam supports was putting at risk of falling. His quote was $2800 to raise the unit. And he wouldn't offer other options even after I questioned each part. I asked another company and they suggested changing the pan for $1500 and fixing the drain for $500. We went with just fixing the drain for $500. We wanted a quote on replacing a 20+ year old AC system. Faithco couldn't find the model number of the unit on the equipment outside but found a 3 ton furnace in the attic so they quoted us (summer of 2025) $13,800 for a SEER 15.2 3 ton unit and $16,800 for a SEER 16.2 unit. Another contractor found the nameplate and showed it to me (a little hard to find but not really, right on the compressor) and saw it was a 2 ton unit (you can tell it's a 2 ton because the model number ends in "24"). The other contractor subsequently quoted us $10,500 for a 2 ton system and $12,800 for a 3 ton system. The other contractor also pointed out that since the house has a 2 ton unit for the bedrooms and a 4 ton unit for the main living space, high SEER is less important, the unit would mostly be used in the evenings, not all day. I had a follow-up conversation with the Faithco HVAC tech and he doubled-down on believing it was a 3 ton unit even though I told him I saw the model number ending in "24". He said, and I recall it exactly because it was so odd, "In this area, we make sure our our compressors match our furnaces." I bit my tongue but wanted to say, "I agree, but the nameplate I'm looking at still ends in "24"". Faithco recommended replacing 3 AC float switches for $225 apiece. Maybe it was me but I couldn't figure out why we needed them. I don't think they tested the existing units but I'm not sure. Soooo, we went with Evans Air instead.

Good people and quality service. Responsive to questions and information…read more This is the second time I've used Faithco and they are super good at communicating their arrival time and follow up.

Had a leaking water pipe in front yard. Technician showed up on time, confirmed the issue as…read moredescribed, and completed all work within 1.25 hours for $918.56. I had asked about a veteran discount to try and get the higher than expected price down a bit. He said he had already given me a discount, so he couldn't do that as well. Wasn't sure what the discount was, but if they do have a veterans discount it's probably better than the ~6% savings from the one he gave me. Work quality (as far as I can tell) was good, but price is extremely high considering the time and parts required. Won't be my first choice next time we have an issue.

One word: HORRIBLE!!!! Do not buy or get any service from this company!! They installed our new…read moreunit. It had an issue and left us a week without AC and said they would fixed later. We found another company and quickly fixed it at a much LOWER cost.

All around a good company. Great bunch of guys that work together and you have to love that it is…read morefamily owned and operated!

I haven't needed a plumber for a couple of years, but I've recently had three different problems…read moreand Watson Plumbing has been great all three times. They are responsive, clean, knowledgeable, and extremely helpful.