We went to Boot Barn looking for a hat and a pair of boots. When we arrived the store had a…read morepleasant smell of leather. Many rows of boots, a large selection of hats, and tons of western clothing. There may have been 2 other patrons in the store. I noticed that there were no sales people on the floor, but there were three young women behind the sales counter. These ladies never looked up from their phones. We first went to look for boots. After 20 minutes looking at boots, we figured out how the boots were laid out as far as sizing and where the second boot was. Occasionally I would look to the sales desk only to see the tops of heads looking down at their phones. We found a pair that fit our feet and liking. We then went over to the hats. Again glancing at the counter only to see faces in phones. The store had filled up with about 15 more customers at this point. After a few minutes at the hats, I saw a man in a cowboy hat behind the counter. He immediately came over and helped us find a quality cowboy hat. He was very knowledgeable and pleasant. We went to checkout and he explained the rewards program and if we had issues with any of the products we could go to any Boot Barn for resolution. We left knowing we would probably be back the next day to use our points. Our second trip yielded similar customer support, sans the man in the cowboy hat. While there were no employees behind the counter, there appeared to be two stocking shelves. Neither one approached us to offer assistance. We had to try on some clothes so we went to the changing room. The first stall had no place to put the clothing as all the hooks were filled with clothing that had yet to be returned for stocking. The second stall had about half as much so we moved that to the first stall so we could try on the clothes. No one came to check to see if any assistance was needed, which meant having to get fully dressed to go out in the store to grab different sizes, then having to try on clothes again. Also, because some of the clothing is hung high on hooks, we had to find the extension hook to take clothes down. All the elements of good customer service were missing. Although the quality of the products was there, we don't believe the management has fostered a customer service culture at this location.

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

They never take half of your name brand clothes and they don't actually pay attention to the…read morenewness of the clothing. I brought in 2 hollister sets (with a few other things) and tell me why they took the set that i've worn over 50 times but would only take half of the other set that was worn twice and bought within the month? They overprice their stained and damaged clothing, and most of their clothes are from shein, or walmart. This is not a plato's I would recommend.

I brought in 5 items today that I purchased 3-4 weeks ago that didn't fit me (I already used the…read morefitting room once and just needed to get out of there so didn't try on these items) THEY ALL STILL HAD THE ORIGINAL PLATOS TAGS ON THEM STILL.... 3 shirts, 1jeans and 1 shorts. Mind you one shirt I bought was missing a button. They "Bought" back all of it and gave me 10.75 back for it all, when all 5 items still had original tags on from the store 3 weeks ago! Tell me this isn't a damn scam. I'd rather have donated those 5 items. NEVER GOING BACK THERE AGAIN.

The owner and staff couldn't be any nicer! They are helpful and caring. Two thumbs up for them!!read more

New location is great. Open, spacious, love the new inventory and spread. It's right down the…read morehall from a stellar coffee shop and down the road from great eats and breweries. Check her out!

I am enthusiastic about Aerostich. Their suits have saved my skin (literally, in the correct use of…read morethat term). I have owned three of them over time, and I would not hesitate to buy another. I gained weight, and the first no longer fit; both the second and the third remain in service, and they look fine. Here is the background. I started riding in 1992. I had wanted a motorcycle from my teen years. My parents of course would have none of that. I bought a Honda Hawk GT when I was an adult with my first "real" job. Over the years, I have ridden other bikes. I owned a BMW for about a decade, a behemoth that was great for touring but too heavy for the urban commuting. I'd regard myself as an experienced rider, but not a hooligan. I am always in protective gear: suit, helmet, boots, and gloves. I had studied the options back before I acquired the Honda. Aerostich was already in business. I ordered a two piece red suit. It was an extravagant purchase. But I figured it was not expensive relative to its function. I also planned to use it regularly. I did so. If you take into account all the considerations, I would regard it as an excellent value if not an outright bargain. I was using a Shoei helmet before the Schuberth ones became readily available. I had Aerostich combat touring boots, and I like them, but I have concluded that other than for long trips they are too much. I have different brands of gloves, and the mom and pop outfit who made the deerskin ones I favored has long since been defunct. I also have the waxed cotton jacket, an earlier generation. That would not offer much crash protection. I wear it out and about as well. My wife is not fond of it due to the padding, which makes me bulkier and with more edges, a bad combination. After riding across the continent, I was hit by a car in the Haight Ashbury neighborhood of San Francisco, at that very intersection made famous during the Summer of Love. I was partly at fault. The teen driver, who lacked insurance, swerved when I did not expect and knocked my rear wheel out from under me. I was passing him on the inside, which is a cautionary story about lane splitting. Although I was traveling maybe ten miles per hour, I had enough forward momentum to go down and slide straight into the curb. When I walked into the UCSF emergency room, the triage nurse said you're the first motorcyclist I've ever seen walk into the ER. The helmet did not show any sign of contact with the pavement. I am glad I had it on of course. But the suit had enough scuffing (not enough damage to even warrant sending it back in for repairs though) that it was clear if that had been a layer of clothing I would have lost much of my epidermis and faced a very painful and likely lengthy recovery. As it was, I only fractured my pinky finger, and the doctor said to me, we can't do anything for you, it'll have to heal on its own, but a hairline crack like that will never be fully back to normal, and when you are in your fifties you'll probably have developed arthritis there, and you'll feel intermittent pain -- and the prediction was accurate, but on the scale of things if being hit by a car damaged only my pinky finger, I'm fine with the outcome. I've logged many miles in the Aerostich suits. I haven't gone down since 1992, but I will vouch for this product. I probably have ridden zero miles without donning this outfit. Other than in the coldest, hottest, or wettest conditions, it is perfect. While I would ride to ever so slightly colder than is comfortable in an Aerostich, the addition of a balaclava and a vest take care of the issue. I ride in the summer, and on the highway you're fine; I would wear only a t-shirt and shorts underneath if you were planning to be in stop and go urban traffic on a summer day. The water resistance is just shy of perfect. In a downpour, you will have leakage around the zippers. That is to be expected. it would be impossible to do much better, without undue weight and problematic complexity. I like the look too. You could not rob a bank in this costume. I tell kids I'm the Yellow Power Ranger. People take notice -- you want that while out there, to ensure you, as riders say, keep the shiny side up and the rubber side down.

Terrible customer service!…read more This company was recommended to me and I was excited to get an R3 suit for myself and another one for my dad. I found a sale suit in my size on the website, ordered it and received a confirmation email. 3 weeks later never received the suit and called customer service who told me my order didn't exist. Was informed that the computer system glitched on their end and they cancelled my order. I asked if I could re-order the suit and was told that it was sold. I asked if I could get a replacement suit for the price I paid and was told they would sell me a different one for $161 more! If I owned a business and it was my companies fault an order was messed up I would make it right. Also 3 weeks later the suit I originally ordered is still listed as available on their website! Not very organized.

Fantastic, fun, original clothes! I bought a Levi Jean jacket with a beautiful birch tree setting…read morepainted on the back. Gorgeous. Taking it home to Hermosa Beach, California where all my friends will be wanting one as well. And the sales person was so very nice. All sorts of interesting clothes and jewelry in this shop. I'll be back on my next visit.

I absolutely love this store. I went looking for something to wear on a vacation and left with…read moreseveral versatile pieces to build my wardrobe on. Going back for one thing I didn't get and want. And to look for some jewelry. I ran out of time and energy so definitely need to go back. Attentive and helpful friendly staff makes shopping easy and makes you feel like you are more than just a sale.