I loved my experience at Shaman's Den. I've never been to an actual tattoo shop/ piercing studio to…read moreget a piercing and was nervous. Dan was incredible and informative. I got my Tragus pierced along with a second ear lobe piercing. As well as my mom got 2 piercings too. It was a quick process. The studio was clean along with the instruments and I could tell that he takes pride in his work. I can't wait to go back for my future piercings!!!

I went to get nipple piercings today and have nothing but good things to say about Dan the piercer…read more I really thought I would feel uncomfortable with a male piercer but that was not my experience. First off the piercer has amazing energy and you literally will feel so calm about getting your piercing. I felt very comfortable and the piercing itself was near painless. Dan explained everything in detail and provided an after care pamphlet. I had nothing but a good experience and will definitely come back here in the future!

I had a 4pm appointment with Casey that I was 20 minutes late for because I went to the wrong…read moreplace, and he told me to come on in when I offered to reschedule. He carefully considered the piercing I planned to get and after studying my ear, told me that the piercing would likely not be compatible with my ear structure. he then offered another piercing that meshed much better with my individual ear and he had me in and out of the chair in ten minutes!!! I LOVED his honesty, his artistic opinion, his precision, and his skill! he is kind, accommodating, and professional! i LOVE my new piercing and I WILL be returning for more!

Steven was my artist and he is wonderful. Help me decide on final design,placement and coloring…read more Friendly,professional and knowledgeable. Highly recommend! Got my next design all planned out. Definitely the man to see at Defiant Designs.

I got my first piercings (both lobes). I love the outcome and had a great time while getting them!…read moreAubrey was super nice!! She talked me through the entire process, we had a nice conversation and she helped me feel comfortable :) I definitely plan on going again soon!

I've been going here for all my piercing needs since 2023 and I'll never going anywhere else as…read morelong as they're in business. The cleanliness of the entire place to the professionalism you couldn't ask for a better overall experience. Dan has always been thorough and upfront about pricing before any piercings are completed like they say you get what you pay for. Any type of jewelry I've purchased from Dan I've never had an issue and for that I'll pay the price for quality jewelry. The vibes of the place are always on point I've never left the shop disappointed. Most of my jewelry I've received is from Tawapa; their jewelry is always bold & beautiful!

Beautiful, clean atmosphere. Professional artists. And very fair prices! Highly recommended.read more

I worked here 1996 for 5 yrs then again for xmas 2012. I…read morehad 2 great bosses. Mary T district manager no nonsense lady but fair and teaches and trains well. The other lady Inez a fair and just boss as well. Pagoda standards are high in training. meetings for customer service and product knowledge. we went thru a lot and also about piercing ears. not all is great in piercing babies ears. I did well at it. They offer 2 at once fro a childs ear but to me everyone might not pierce straight thru. Our training is not to angle the gun down but pull the gun up against the back of the ear so you get a straight line most put the gun on the ear and then pierce. Do not go to this gal as often the angle goes down. all about training. back in the day it was life time warranted until ppl abused it and stretching the necklace is not normal use. So there went that clause. Penske owned the company long ago in the 80s. Now zales owns it. They also bought out silver and gold connection and gemstone jewelry which I was part of training for all the stores in oakdale mall. It has a nice pricce range of jewelry and variety. I miss some of the old stones products and watches but they go upon the demand for the area which is smart. they keep their jewelry cases clean offer piercing discounts and your not paying overhead like in the big inline stores. This is affordable to even teens to buy their special ones jewelry. I got stock certificate fro suggesting a bright idea award. After five years I got a gold pagoda charm for a necklace. After you work 10 years one got a diamond put into it back then. A GREAT company to work for. I will always be a pagoda patron. Pros- discounts, meeting cool people, seeing fun new products, flexible scheduling, proper training which I like in all businesses, bonuses adn commotion at certain times. Cons- Daily jewelry counts for all merchandise for sale including piercing earring cartridges, before opening the store or as you go along in the early morning must match the night count.Very time consuming especially if a piece falls under the tray or in the cabinet ad worse if someone takes a piece and YOU must answer for it during YOUR count then its a game of who did what and when..the night person or morning person who to trust or where did it go? then the DM is called to visit.. above all the customer comes first before a count so this can be distracting and hard to do. You cannot leave store unattended and take a half hr lunch. You must sit near by to eat lunch and watch store or wait until another member comes in to relieve you. If you go to the bathroom or need to go to the bank for change or deposits you have to pull high value stuff and cash drawer and lock it up in cabinet and put up the sign and lock up cases and hurry back so you dont lose customers. You are not allowed to sit at anytime in the booth nor eat in the booth. You can on fully staffed days have your breaks and go with no worries.

bought some Halloween accessories for a costume that I ended up not wearing. Before purchasing the…read moreitems I had asked the employee if the items were returnable and she informed me that as long as all the tags were still on and they were un-used then I'd be fine. I returned to the store a week later to return the items because I did not use them and so so l no longer needed them and wanted my money back. I was in the middle of the return when another store employee came out of nowhere only to tell me that "Halloween things could not be returned." I told the lady that I was told when purchasing them that that was not what I was told and that I had asked BEFORE purchasing them what the return policy was and was told otherwise so then they made an exception. But then she continued to be rude and accused me of trying to return used/opened items. She said "Just so you know you can't return used things" where I replied "I didn't even touch them" and she said in a rude tone "Ok but clearly you did." Will definitely not be returning to this store where the employees are both misinformed and accusatory towards their customers. Honestly mind-blown at the customer service here