Two of my friends and I signed up for the pottery intro class, thinking we were getting into a really great program that would leave us knowing more about pottery and techniques. I should have known something was sketchy when I was directed to send payment through Venmo to an individual and not The Artillery. (This by the way, is illegal)
They said it would be 4 sessions, 3 hours long each. The first session was odd because the instructor didn't really give us any guidance, but kept telling us to feel the clay and do what feels right with us, play around. We were to play with the clay and get comfortable with it. That's fine, but when you don't give us any idea of where to place our hands, how much we have to wedge the clay, or any tips on pulling the clay out to form some kind of shape, it really isn't helpful at all. I was expecting someone to tell me, YES you're doing that right or NO you should try this. Instead, we kept getting "Try your best, it doesn't have to be perfect. Just feel the clay." I left the first class thinking pottery isn't for me because I couldn't get any real shape from the clay in the entire 3 hours.
The 2nd session was better, but we didn't go the full 3 hours because apparently you need 30 minutes to clean up your station.. We were all finally able to get good forms going, but found it odd that we had someone included in our group who wasn't there the first time. This new student was on her 1st class out of the 4 sessions, while we were on the 2nd. I don't understand why you would have a class and have people at different levels be in it. Also, when we walked in, we had expected them to know what class we were coming in for, but they didn't. Seemed very unorganized.
The 3rd session took place on the biggest storm in the Bay Area in 12 years. Bart was closed and my office told everyone to go home early around noon. All morning and day we tried calling the studio and contacting them, but nothing. 2 hours before the class time, they got back to us and said that we'd need to pay $25 per person to reschedule. That would be fine if they actually told us this in advance when we paid for the sessions. There was no contract we had to sign, no "rules" of the shop they disclosed so when they told us this, naturally anyone would get upset or confused at the least. It's not like we did not want to go, we all could not physically get there because public transit was closed and frankly, it was dangerous to be out on the road. I wasn't going to risk my life to make it to this pottery class. We told them that we'd be flexible and can come in any other day, but due to the storm and lack of public transportation, there was really no way for us to make it. The owner did not want to understand and all he cared about was his $25 per person to reschedule.
Finally, the only way we could get the pottery items we made was to pay this man $25. This was for a class we had all already paid in advance for. He couldn't be empathetic to our situation and understand that we really had no choice. If you're going to charge people a ridiculous fee to reschedule, you need to be upfront about it. If you really care about your business's reputation and customer loyalty, you would do something to make it right or appease us. I know a lot of people who are interested in taking classes and I will highly discourage them from coming here. It's really not worth your time and money and at the end of everything, they never even fired up our items so we don't have anything to show for this class. read more