Highly Recommend! These guys were completely accommodating to my schedule, and they are true wood experts. Pat and Erin went above and beyond to make me exactly what I wanted while respecting my budget. I came to them with an idea of what I wanted, and they made me several different samples until it was perfect. Since I wasn't completely sure of the finish I wanted, they let me visit 2 completed project of theirs. Let me tell you, Wow! Their work speaks for itself, and it's everywhere. Check out their instagram! I love my floors, I have a light grey herringbone pattern! They are the focal point of my interior design, and definitely a value add to my home. Thank you Artisan Floors!! read more

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Artisan did an exceptional job repairing and refinish old hardwoods that had been sitting under carpet for decades in our home's bedrooms. Travis, in particular, was amazing. He took such great care to color match the wood to the rest of the house - he was a perfectionist. He was also so respectful during his time working in our house (he always covered his shoes, wore his mask, cleaned up, gave me a heads up when things would get loud, gave me great advice, etc). The floors turned out beautifully thanks to Travis and the Artisan team. We look forward to using Artisan again for our renovation. Thank you! read more

I hired Artisan Floors to put down oak flooring in a couple of bedrooms and refinish the floors in the rest of the house. It was a good experience throughout! They told me how long the job was going to take, kept me informed through the process, and the floors look beautiful! I had several other quotes for this job but I went with Artisan not only because of the great price, but they were the only ones that said (and did) remove all the baseboards to install and refinish the floors. read more

i hired artisan to sand and refinish the hardwoods in my 1945 home. Despite being the highest bid, i decided to go with them in part because they assured me the floors would look like new, which is something none of the other bids claimed. It is my fault for believing anyone can make 65 yr old floors look like new. When I returned, from vacation, the floors looked better than they had before but not like I imagined for the price or the claims made by artisan. There was a fair amount of bubbling in the poly and the stain had taken VERY unevenly in places. I was told this was due to nature of the floor although i am inclined to believe this was a result of the stainer trying to get done quickly and not paying attention to detail since the stain didn't take evenly on the same slats. Hands down, my biggest problem was that the workers peed all over my toilet seat and left the place looking like a war zone! They left all the old shoe molding in my trash can and set the can outside. they also filled my garbage can to the point of overflowing with their trash and when that was full, they threw their stain cans in my recycle bin until that was full! In artisans defense, the owner put another coat of poly on and addressed my concerns by cleaning the place up. But I had to complain about it for that to happen and i am still left with floors that look like they had some hack stain them. I thought the owners were very accomodating but cant say the same about those they hire. If artisan and another hardwood flooring company are equal in your mind, go with the other one. read more

Have left two messages and an email and they won't bother to contact back. I have used them in the past for multiple clients but that is ending now. Try calling people back, called customer service. You are now blacklisted. And when I did use them, they were ok but very overpriced. These guys think because they work in some of the high end homes that they are above everyone else. Hey- you're wrong. read more

Sales rep was spot-on in recommending carbonized bamboo floor. After a year it is beautiful, even with kids and dog running around. I was extremely happy with the install (by Travis). They took extra steps to ensure our slab was level and no hollow spots. I did have to request special molding for door threshold and fireplace time frame. Installer did a beautiful job on the molding. I'm glad I took my friends recommendation and used Artisan. read more

I dealt with Pat at Artisan and he was great! He was very helpful and knowledgeable. Thank you for helping me with my flooring!

Echoing what Robert U said earlier, I have called twice and sent a message via their website once and have not received a response. Our hardwood floors were actually installed by their company a few years ago when our home was owned by someone else, which is why we tried contacting them. Apparently if you aren't on their "good" list, you aren't worth their time, according to the owner's response. What terrible customer service; I wonder how you expect to stay in business? read more

Not again! We hired them to oil our floors, was the highest bid by quite a bit, but assumed that this would result in higher quality. We ended up paying over $300 an hour to have a guy come out and buff the floors after pouring some oil on them. Holy cow! And when we went back to them and said that their original estimate was that they would spend 2 days doing the job, which was over in 5 hours, their answer was "you signed the contract, it's non negotiable". Shop around, plenty of better, cheaper alternatives out there who are willing to be reasonable. read more

Artisan installed our oiled hardwood floors 7 years ago and they were beautiful for a year or so but started to show water spots and were hard to maintain. We hired them to come out and treat the spots and buff everything up, but the guy who came out spent a couple of hours buffing and left without telling me so I couldn't point out areas he missed. It was disappointing. I bought a small buffer and worked on the floors myself without much success so recently I decided to give them another try and was very pleased with the results. Travis came out, took a look at the problem areas and suggested we try a different product that has helped tremendously with the water spotting problems. He worked on all the floors and stairs on 3 levels and probably spent about 10-12 hours over two days. I really appreciate the time and care that he took to make sure we were happy with the results. I will definitely call them again if needed and ask for Travis. read more

If I could choose zero stars I would. This is by far been the most horrific experience I have ever had with a professional company. Last June our home was devastated by a tornado and we have spent the past 11 month rebuilding it. The final step was to refinish our oak hardwood floors, and we chose Artisan, (the most expensive bid by far) from what we thought was one of the best companies in Austin, I really wanted the floors to be stunning. When I walked in and saw the finished result I was terribly disappointed, the floors looked dull and dirty and the area that had warped due to water damage that they had replaced and patched did not match the other wood, it is very noticeable. Additionally they neglected to repair three other damaged boards in other areas. When we contacted the owner David he drove out to our house and glued a mismatched board over the cracked board by the front door and when de did so he dribbled gobs of glue next to the front door that he neglected to clean up, and the board he put there is now coming undone. When we contacted David again he stated that he could do nothing else and that he had completed his work and he wasn't going to do anymore. After I insisted and reminded him that he had assured me before he began the work that he was willing to come in afterwards if I was unhappy with the finish and add more shine to the floors since I had told him all along I did not want dull floors. David had also told us from the beginning that our floors had a very high moisture content, and that as a result they needed to place in dehumidifiers that were very expensive and that we could not use a polyurethane finish. He said that we could not use polyurethane on the floors (which was in place for 30 years with no problem) and that his ugly oil finish was our only option and that it was very very low maintenance. We have contacted 3 other reputable professionals and they looked at the work and they all said that he had misled us and that we could in fact use polyurethane, and that he had used the wrong type of wood to patch the floors. Not only that, but the oil finish is very high maintenance, you have to remove all the furniture and reapply two coats every six months (David neglected to tell me that when I asked him about maintenance), which is very troublesome as we have large, heavy furniture pieces that are going in the space. When my husband relayed our newly acquired knowledge to David, he still refused to do anything and got very angry and began yelling, he threatened us and sent my husband text messages demanding the remaining balance be paid within 4 days as we (luckily) have only paid half of the estimated cost, otherwise he would turn us over to a collection agency. Meanwhile we have to hire and pay another company to refinish the floors properly in a very rushed manner. complete. total. nightmare. My honest opinion is that David was looking for a quick job and made up the story about the polyurethane and insisted on the oil finish as it is much less time consuming to apply, our home is 30 miles outside of Austin, poly would require more time and trips, I truly think he made this whole ridiculous story up to make things easier for himself. read more