rude arrogant, and overall just not a good experience. And they messed up my order so I've been…read moresuffering for months. All the opticians just picking any other

Made an appointment for my son, took him out of school. We were running a few minutes late. I…read morecalled ahead to let them know. We arrived nine minutes late due to traffic. They did not show an appointment with us, even though I showed an appointment confirmation and said because I was 10 minutes late they would not see us. They stalked me with emails to come into the office, but can't accommodate me for arriving a few minutes late due to construction which was more likely due to an unorganized office who lost our appointment.

Dr. Davis is an excellent optometrist who cares very deeply about her patients. My wife and I have…read morebeen patients of Dr. Davis for over 20 years. She conducts an extremely thorough eye exam. She explains her findings and notes any changes to both sight and physical attributes of your eyes. Dr. Davis is very knowledgeable and patient willing to answer the questions you may have. As important is when she has noted changes to my eyes, Dr. Davis has explained the changes and provided a course of conduct for addressing any changes for which she was concerned. I have been wearing glasses for many years now and Marge has been fantastic in both selecting and fitting the frames for my glasses. So much so, in fact, I just have Marge select the frames she believes both look good on me and will withstand the stress I place upon them. Without reservation, I would recommend Dr. Davis to anyone seeking an optometrist who is knowledgeable and caring.

Dr. Davis provides very thorough eye examinations and is highly knowledgeable about treating…read morevarious eye issues. Marge is always a pleasure to deal with and can be counted on to provide professional assistance with eyeglass selection, repair, and fitting. Won't go anywhere else!

The provider and entire staff are amazing. They are informative and helpful. I use them for my…read moreexams, contact lenses and glasses. Everyone is friendly and welcoming and it's the best experience I've had at an eye doctor. They are attentive and do not rush to get patients in and out like I've experienced at other offices. Top notch care and top notch team! Highly recommend this team!

Having recently moved from out of state, I researched long and hard to find an eye doc who could…read morehelp correct my vision after several medical situations that have severely impacted my eyesight over the years. My vision has deteriorated from a diagnosis of keratoconus in my thirties, a brain tumor in my fifties, and Guillain Barre in my sixties. Bainbridge Eye Care Associates has been a godsend! Their staff is terrific and along with Dr. Todd Bainbridge took the time to evaluate all my needs as well as answer any questions I may have had. Sclera lenses are difficult to fit yet Dr. Bainbridge has me seeing the best that I have in twenty years and the contacts are beyond comfortable! Any folks with eyesight challenges would greatly benefit from a visit to this office. Thanks Bainbridge Eye Care Associates for greatly improving my quality of life!

I spent over an hour on their pre-appointment paperwork and drove 30 minutes to the office, only to…read morebe denied care because I wouldn't put a credit card on file. This policy was never disclosed--not during scheduling, not in reminders, and not in the patient registration or financial agreement. They had already verified my insurance, knew my exact co-pay, and I even offered to pay it upfront. Still, they refused to let me see the doctor. I've never experienced this with any provider before. This made me lose all trust in their billing practices. If they mishandle a claim or insurance rejects something, I have no doubt they'd just charge the card without doing the proper follow-up. In today's environment of healthcare data breaches, requiring a card on file with no limits or opt-out is not just unsafe--it's unethical. If they treat new patients like this before the first exam, imagine what happens after. I would not recommend this office to anyone

Dr. Mudgil worked miracles with my daughter's eyes since she was a baby. He provided the best…read moretreatment and performed multiple surgeries and addressed all of our questions and concerns. Her vision is strong because of him and we are so grateful!

The doctors here are wonderful!…read more The Eyeglass department are thieves. I bought my last glasses there, $800. They're no better than the ones I got from Vision Works for $350. I inquired about 1 lens change due to a new script. The wanted to charge me $900.

If I could give zero stars, I would. As a new patient here I was appalled with how I was treated…read more My exam was fine but when it came to picking out my eye glasses everything went downhill. The woman had my insurance wrong and when I tried to tell her that I knew what my insurance benefit was and that it was not as good as she was saying she argued with me and told me she was right. After about 5 minutes of back and fourth and me asking her multiple time to check it again (because I didn't want to be billed more money later due to her mistake) she loudly sighed and checked it. And I was right. She didn't even apologize or acknowledge that she was wrong, just printed a new form out and told me exactly what I had told her my benefits were. Fast forward to me picking up my glasses, I try them on, get them fitted, and head home. I had contacts in but I've never had an issue with my prescription so I didn't even think to take them out to see. A few days later I went to put my glasses on and they didn't feel right. The prescription seemed off and my eyes felt weird, almost like when your glasses are cockeyed on your face and how it makes them feel uncomfortable. I made an appointment to go back and let me tell you, I have never felt so unheard as a patient and so disrespected. The doctor checked my prescription and the glasses and told me that I was wrong and that what I was saying didn't make any sense. She was extremely rude to me and we went back and fourth for a bit and I explained that I understood that it didn't make sense but that something definitely was not right. I asked if maybe my measurements could have been taken wrong at the glasses counter and she said maybe but that she was going to write me a new prescription, so she bumped my prescription up a little bit even though I said that I liked my current prescription. I went out to the glasses counter and asked the woman to measure me to make sure it was accurate and she told me that her measurement was correct and that there was no need. After some back and fourth and me having to start having an attitude she put the device on my face, lopsided, and pretended to check my eye measurements and said, yup, it's correct. I am so appalled. I went to pick my glasses back up after the "changes" and they still don't feel right. I've been wearing glasses for 12+ years so it's not like I don't know how my eyes should feel. I am so frustrated and mad for wasting my money at this place. I will be calling to see if I can receive a refund on my glasses and that will be the last time I ever contact this office again and I will make sure that everyone that I know in West Chester steers clear of this place.

I had a follow up cataract surgery visit with Jenny Dang. She was rude, rushed, dismissive and more…read moreinterested in her computer than the patient, answered questions with generalities. Dismissed me at end of visit by shoving a folder at me saying" go right and give this to the front desk for me". Never looking up from her computer. Her assistant Liz was just as bad. Would not trust her with my care. I have seen several doctors and assistants at Chester County Eye Care and have had good experiences. The front desk is great too.

Terrible experience. Appointments take forever and you get shuffled around from person to person…read morewith this stupid piece of red paper that makes you feel like an inmate in prison. Staff is very unfriendly. I had surgery, which was portrayed to me as simple, but was nothing but simple. I had every complication possible and these complications were poorly addressed. I kept being told to "put these drops in and it will be better tomorrow", which, of course never happened. Possible complications such as hemorrhaging and blurry vision (which both happened to me). were never discussed as possibilities pre-surgery. The anesthesia during surgery was inadequate and when I brought it up with the surgeon afterwards his response was that he "relies on the anesthesiologist." I guess nobody was paying attention when I told them during surgery that I could feel what they were doing and it hurt. Now I am being told I need a second surgery. I cannot, in good conscious, let these people touch my eye again. Horrible experience.

Can't safe enough about Catando Vision. First time patient. From beginning to end it was a first…read moreclass experience! The entire team is fantastic!

Bruce is absolutely the best eye doctor you will ever find…read more He cares tremendously about you and your ability to see.