I was an employee of the bank for 9+ years - from the pre-opening in 2005 until 2014. So, I've…read morebeen gone long enough that I can't confirm or deny issues others may have had. But no one intentionally would answer fraudulently on transactions. I'm sure, like many other places, front line employees may not have all the answers and try to appease the customer rather than trying to look inept. I've continued to bank at LNB even though I wound up working for another bank and have since gotten out of banking. Their folks are some of the best in banking that I'm aware of in NWA. It's my bank - and my legacy...

Do you want to arbitrarily not be able to access your money? Prefer it when bank employees all…read moregive you a different story and never have a clue what's going on? This is the bank for you. So unprofessional. I cannot even begin to describe the nightmare it has been banking with Legacy. I love small banks but this one is awful and the employees- while moderately polite- are clueless and entirely unhelpful. You will regret banking here. Go anywhere else.

What's nice about this branch is there's a Arvest Bank everywhere which is nice…read more I've been banking here for a while and I always get friendly service.

We've banked here ever since we bought our second home in Eureka Springs, and have never had one…read moresingle complaint. The staff here is always eager to assist us, and the bank building itself is spacious, clean, and well appointed. Finally, we do most of our banking here by way of online banking, and we can certainly testify to the fact that Equity Bank makes online banking simple for its customers/depositors. (Extremely easy to find, too -- smack dab on Van Buren, just across the street from one of the main entrances to Eureka Springs' historic downtown!) I know for a fact that many depositors come from Berryville and other northwestern Arkansas towns just to bank here. (That means a lot to me, as it means that it's well worth the drive for others.)

I originally left this series of reviews / reports on Google - - but I've discovered Google hides…read moreit from everyone except me. Yipes! But just in case EQUITY can see it... EQUITY should know. And also, lesson learned - - Google reviews are not trustworthy. [For that matter, neither are Facebook reviews. Equity removed the review I left on their page.] But every word here is true, verifiable, and... kinda shocking. You might start from the bottom and work your way up. The tl/dr? Try another bank. Equity is a mess. UPDATE 5: Equity made my debit card defunct WITHOUT TELLING ME (although I've money in my account). I used the card to reserve lodging for a week, on an upcoming research trip. You can imagine my mortification when the host called to tell me the card had been declined. Just now when I called customer service, I was informed "Equity didn't have to inform customers when they cancelled their cards." ARE YOU KIDDING ME???? UPDATE 4: Apparently, I'm not the only one they illegally charged overdraft fees, but - - clearly - - they're still up their old tricks, even when, only 3 weeks ago, they agreed to pay $1MILLION DOLLARS to customers they defrauded!! See for yourself - - https://topclassactions.com/lawsuit-settlements/open-lawsuit-settlements/1m-equity-bank-overdraft-fees-class-action-settlement/ UPDATE 3: Seriously. You can't make this stuff up. So, today I wanted to buy something (for $12) on Amazon, using my Equity debit card. Instead of the purchase going through, I got a screen saying, "transferring you to Equity bank..." and then a screen with an Equity Bank logo, saying, Equity bank needed to verify my identity, so they were going to send a text to my phone. Except I don't own a cell phone, so I can't get texts. 2 hours on the phone to Equity. They say it's Amazon's problem, and only Amazon can fix it. Finally got through to Amazon, and they say, no, we don't even have a phone number listed for you. We know you can't get texts! The ones who are blocking this are at Equity bank. Call them. So I call Equity again. Another hour on the phone, after which time they say their Credit Card office has to fix it, except (yes, of course) it's Friday, and by now that office has closed. For the weekend. UPDATE 2: And... more mistakes... Last week I deposited a large check. A few hours later, I called to make sure the money had posted to my account and after I was assured it HAD, I transferred money from my account. They charged me an overdraft fee, even though I had plenty in the account to cover the amount. When I discovered what they'd done, they said there'd been "a mix-up with the tickets." P.S. The next day, I got a card informing me I was part of a class action lawsuit against Equity Bank - - apparently they've done this whole charging-unwarranted-overdraft-fees a lot. UPDATE: The next day, I discovered that a check I'd deposited for my honey hadn't been credited to his account (although I had a receipt for the deposit) because it was the same dollar amount as funds I'd transferred to his account. So they decided it was a mistake - - without even investigating. He had to argue with them, before they tracked the check to the corporate offices and discovered yes, it was yet ANOTHER mistake. Are these the people you want to trust with your money??? ---- The number of times Equity Bank has made drastic mistakes, causing me to be stranded without funds, unable even to purchase gasoline to get home, or - - like today - - embarrassed because my card was declined and a kind waitress had to pay for my breakfast... . Twice, they closed accounts without warning. . On every single one of these occasions it was because of errors on their part. . The current situation: when I asked funds to be transferred, they "accidentally" (a quote from the drive-through teller this morning) DUPLICATED the transaction, and drained my account, leaving me with a negative balance. . But it's Saturday, and although they were going to "try to fix things," they fixed nothing, and I have to head out of town early Monday with no funds. .

good financial institution. Fraud prevention department is great easy to work with. You can make…read moremoney by referring people.

Talked to an employee by the name of Liz. You can tell she was impatient and had an attitude on the…read morephone by the tone she used when correcting me. I couldn't hear her well due to the phone cutting off at times. So I asked if she could re-verify the numbers for me. She got mad when I repeated my account number and routing number, and it was incorrect. All I wanted to do was ensure my information was correct before submitting my direct deposit information. It makes me want to close my account there after that rude experience with her. Please employ more employees who are more patient with customers.

Setting up my car and renter's insurance with Jill was a breeze! Thank you for all the helpread more

Highly recommend working with Em J. She is knowledgeable and compassionate to the needs of others.read more

I had came in here about 5 years ago. My parents had a few stocks n bonds from this place. After…read morefinding out, I got everything in order and decided to cash out. The people here were very friendly n cordial. It took a lil bit but finally closed out all accounts and collected and never looked back lol!!!!!

I love this office.:) Haley is amazing!! She has helped me with several different types of…read moreinsurance, and is always there to help. Highly recommended!!:)

After I found much better pricing, I sent a cancellation of Home policy - this office staff instead…read morecancelled ALL my policies. Whats worse, is that they didn't even tell me they had cancelled my auto policy - I was driving around without Auto insurance for almost a month! I found this staff to be vindictive and unhelpful. Thank goodness I haven't had to deal with a claim with them. I've since changed companies altogether.

I'd give them no stars if that was a choice!! What good is it to have your name on an account IF…read moreyou can't do anything?!?! My Uncle, who went into the branch on Dixieland before he left for Vietnam let them know he was going!! Welp, he lost his card... He faced timed me asked me to cancel it and get new one!! The stupid/rude ass lady who answered the phone, after I verified EVERYTHING, I explained everything. She says nope can't! He doesn't get back till September 24th. So, I said whoever has the card can spend his money and he'll have to wait to file something when he gets back? Well, he can call the number on back of the card to cancel it? Hmmmm, it's lost!!! Or he can call here. Well he gets ahold of me through FaceTime and I told her that..... Again what good is it to have me on the account?!?! Btw the card is his only source of money

A big thanks to Jason at First National Bank of Northwest Arkansas. We recently bought a house and…read moreat the last minute. Need a different financing. We were introduced to Jason and he worked very hard to help us get this done. We're so very grateful. If you're looking for a banker with the heart go to Dixie Land and Olive in rogers, and visit Jason . Thank you so much Jason ,we could not have done this without your.help.